Lush Cosmetics in Austin offers a wide range of fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. Many products are packaging-free (naked), and most come in recycled and recyclable materials. Customers appreciate the friendly and helpful staff, who are knowledgeable about the products and often provide samples, making shopping a fun and engaging experience. Visitors enjoy chatting with staff about new items and reminiscing about old favorites, especially during sales and promotions. The store is always clean and well-organized, creating a welcoming environment for self-care. Pet owners are also pleased to find that the staff is friendly to animals and even offers treats for dogs. Overall, customers love the store's ethical approach, friendly atmosphere, and the variety of fabulous products, which keeps them coming back often. Lush is seen as a great place to find fun, ethical, and effective self-care items while enjoying excellent customer service.
Ryan was great at helping me find what I needed and suggesting different products. I ended up buying the sticky dates body spray because I LOVE that scent, and Ryan sent with me two samples of products that I was also interested in. Great experience
June 2026
their customer service was amazing!! sadly I didn’t get their names but the girls working that day and manager were super sweet about my returns/exchange I was a little anxious about it but they went above and beyond to make sure I went home satisfied thank you !!
May 2026
Had an amazing experience at the West 6th location. Li & Coky were amazing and very sweet and attentive with me. Went in the last 30 minutes before closing and they were so patient and let me take my time without feeling rushed. Definitely coming back!
