Lush Cosmetics in Austin offers a wide range of fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. Many products are packaging-free (naked), and most come in recycled and recyclable materials. Customers appreciate the friendly and helpful staff, who are knowledgeable about the products and often provide samples, making shopping a fun and engaging experience. Visitors enjoy chatting with staff about new items and reminiscing about old favorites, especially during sales and promotions. The store is always clean and well-organized, creating a welcoming environment for self-care. Pet owners are also pleased to find that the staff is friendly to animals and even offers treats for dogs. Overall, customers love the store's ethical approach, friendly atmosphere, and the variety of fabulous products, which keeps them coming back often. Lush is seen as a great place to find fun, ethical, and effective self-care items while enjoying excellent customer service.
LT and Li were so helpful and knowledgeable about new and old products!! They were so friendly and approachable and I can't wait to come back!
September 2026
Just incredible service and exceptional friendliness throughout our entire experience. Got to ask lots of questions and get lots of recommendations, plus left with an extra sample I can't wait to try. Can't wait to visit again!
September 2026
Jojo was impeccable with her recommendations - i came in looking for something bright and citrusy and she came up with different permutations of the word. Excellent recs and a delightful personality! Highly recommend!
