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January 2026 by Oionos
I can say without a doubt this is the worst place I ever lived in absolutely incompetent management, garbage in hallways, inaccessible utilities and constant fire alarms. You can see puke vomit or straight garbage in the elevators( if you can ever access them if they’re broken). Dealing with the management is just insufferable my first lease I had a 2 bed 2 bath and they claimed 1 of the carpets was damaged well after they sent my final bill ( very interesting they couldn’t get it the first time right). Then given that I was okay with the charge they tried to give me they also wanted me to pay for the replacement of a carpet in a completely separate room. They tried to argue that they have to right to charge because “both year old carpets wouldn’t be matching” so they need to replace both and charge over 1000$. Told management that they cannot legally try to charge for wear and tear and I swear the absolute most dumbfounded response by the manager looking me in the eyes just repeated the statement. They only took it back once I told them this will simply be something to deal with in court. Absolutely hated this place and just doing my part letting people know to never live here if you don’t want to run into a scam company that will try to hit you with ridiculous fees when you leave. I swear to god you’ll have an easier time getting a order right from Taco Bell rather than having any clear communication with these management.
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January 2026 by Saramma Mathew
Convenient safety atmosphere Very quite at night hospital clinics pharmacy grocery store are 3 miles distance away office staffers are very friendly and willing to help maintenance dept if they received order within 24 hrs work will complete
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December 2025 by muntril123
Best apartment I’ve lived at so far! Very convenient location, lots of sunlight, comfortable and spacious place, and Alfonso is a great and very kind maintenance tech!
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December 2025 by Kaylee Grodin
S/O to Katya, my assistant Property Manager who went out of her way during the Thanksgiving holiday to check on my unit to ensure my oven was turned off and provided me peace of mind over the holiday! The entire MAA West team is amazing from property management to maintenance. Part of the reason I have been here as many years as I have!
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November 2025 by Matthew Kroschewsky
MAA West seems to be wrapped in a demeanor of politeness and clean living. I encounter nothing but well kept, inviting spaces, which I credit to Shanna and her team, Francis, Katya, and Hunter, and the hard working maintenance crew.
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November 2025 by max smith
The whole team at MAA West Austin is amazing! Shanna, Katya, Francis, and Hunter are an amazing front office crew and the maintenance team is top notch! They are extremely accommodating and attentive!
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November 2025 by Angelina Dietrich
The MAA West Austin Team is awesome! Everyone in the office and the maintenance team make the apartments a great place to live. They’re friendly, kind, and helpful. When the staff is happy it’s obvious their boss is amazing! The manager, Shanna, is the best. She makes the move-in process seamless and additional requests easy. Shanna not only makes sure the building is in pristine condition, she makes sure residents are comfortable and happy. On top of all of that, Shanna and her team effortlessly create community with fun get togethers. Thank you, MAA West Austin Team, for everything you do!
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November 2025 by Rex Hancock
The staff here is amazing. Friendly, outgoing and overall superb. Big thank you to Shanna, Katya, Francine and Hunter.
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October 2025 by Austin housing
My friend lives here and it’s the worst please for her. When I come to visit the community is dirty parking is hard to park they love to have your car towed away. Also packages never gets to her door and all they can say is they are sorry for her to write exactly how to get to the apartments, but the thing is the people delivering. Don’t know how to work the Call Box and don’t understand the map that they provide because they don’t put the whole entire apartment. They just put the last three it’s very confusing. I will not recommend this place as far as packages. You would have to get a PO Box. To have your package go to because you will lose money trying to get packages delivered here.
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October 2025 by Allison Carroll
Recently moved to MAA West and have had a great experience. The staff has been very welcoming and maintenance has fixed problems right away. Thank you Katya & Shanna for making me feel welcomed!
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October 2025 by Dominique Coy
Shanna was the one who assisted us on move in day, we had a great experience! She was extremely helpful and informative, also let us know about the community events which we’re looking forward to!
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October 2025 by Kathy Pick
MAA West Austin is an excellent living environment , created and curated with care by Shanna and Team!!
Enjoyable amenities like the pool and recently remodeled community room bring tenants together in an amiable and comfortable environment. I personally appreciate the dedication the staff show to providing everyone who lives here with a reason to call this “home”.
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September 2025 by Kadzumi Komiyama
I have really enjoyed living here! It’s very safe and quiet, and the maintenance team is great.
Alfonso came by to set up some of our shelves and he did a great job!
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September 2025 by Victoria Moore
Leaving a review for maintenance! They are so awesome and had our backs, they even immediately replaced our washing machine when something broke. They’re always helpful and kind and we appreciate them!
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September 2025 by Michael Doherty
Alfonso, Shane and the maintenance team are always professional and quick to solve anything problem!
Many Thanks
