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March 2024 by Alexis Schoenenberger
Unknowledgeable front desk. He was no help in any of the add on features. When we got the gift card we were talked into add more on the card to get us an additional $20 Voucher which didn’t work. He said it most likely was used or not set up right… I definitely didn’t use it so don’t fall for that trick when purchasing. The lady who did my facial did a great job however I paid for a 60 minute and walked out after 50 minutes (including the consultation) .. so you don’t get the full time. It is what it is, but I won’t go to this location again. Pricing was good.
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March 2024 by Kari Salazar
Enjoyed getting facials at this location but, I am very upset when it comes to the membership options. I can’t keep up with the membership due to my finances. My account was suspended due to my card on file expiring. I am very disappointed that when I called today to use my credits I had payed for, prior to the account being suspended. I was advised I couldn’t use them, that I would lose that credit so technically I lost $225 because my account has to be active in order for me to use these credits. Again, I cannot continue with the membership and its not fair that I am losing my earned money due to the membership options they have.
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March 2024 by Devon H.
While my experience with the therapists have been great, the business does not honor the language of its own cancellation policy. I called to cancel my appointment within 24hrs, and so expected to pay a fee. Their website states that "Same day cancellations will be charged 50% of the scheduled service price." (link: The operator I spoke with gave me 2 options for cancellation: 1) a charge to my card on file of $70, or one massage off my membership for the month of a $70 value. When I asked what the cost of my 90 min appointment was as a member, I was told $105. I pushed back on this, as 50% of $105 is $52.50, but I was told that "that's just the way our system is set up and I can't change it." No manager was available for me to speak to. Not sure if this was just an instance of incompetence of one employee, but very unhappy with this as this violates the exact language of their policy. Expectations were not met.
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January 2024 by Tara Smith
I was a little disappointed with my experience today. All the staff were really friendly, but my 60 minute massage was actually only 42 minutes long…I didn’t have the heart to say something because everyone was so friendly. But it’s an expensive massage and would’ve liked to get my full 60 minutes. I asked a few times for the pressure to be deeper but it didn’t really change. Still a good massage overall but slightly disappointing.
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December 2023 by B.A. Callahan
Maueur was skilled. Place was clean. Price was okay.
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November 2023 by Alex P
Jaclyn is on top of her game very professional and knowledgeable what she is doing she made my the best so far visit to massage envy ever thank you again definitely will be back!
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August 2023 by Kayla Taylor
I was gifted a 60 minute massage 2 weeks ago and my appointment was for 3pm. I got there at 254pm and completed check in. Went to the bathroom and got to the room by like 302pm. The timer said 40 mins already ? I did the massage gun add on for 10 mins. When finished she left me to change and timer said 38 mins ?. I asked for medium pressure repeatedly and she continued to do light. It didn't even feel like I was being touched. I was checked out and back in my car by 356pm. That was not a 50 to 60 minute massage. I called and complained to a staff and was told manager would call me back. They never did. Completely unprofessional and the experience was ruined.
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July 2023 by Morgan S.
Steven was great! He eases you into the firmer pressures. It was very relaxing and the staff was helpful and friendly.
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May 2023 by Debra Garces
Great service, friendly front staff. It takes months to book an appointment though so book multiple in advance if possible.
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March 2023 by Helen Clark
Rarely able to get an appointment. Having great difficulty canceling my membership. Absolutely do not recommend.Thanks for responding to my review. That link does not work. I’ve contacted them repeatedly to resolve this problem. You say you are the owner, would you please give me your name?
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February 2023 by Helen C.
Very difficult to get appointments and very difficult to cancel membership. Absolutely do not recommend.
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August 2022 by Aubrey M.
For some asinine reason you can't cancel appointments online with MassageEnvy and this location does not answer the phone or call you back despite voicemails and repeated calls during normal operating hours. I had to email corporate who forwarded it to the location to get my appointment canceled.
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July 2022 by Anne M.
They never answer their phone. You have to drive there to get an appointment. I've been checking out when the phone rings and said "I'll wait while you get the phone. and she said "nah, I don't need to get it." When I try to call, no answer. Tired of shoddy customer service.
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January 2022 by Ana Anuari
The loving and healing hands at massage envy have always been there for my soft tissue pain and sore back after a long week. I am very grateful for there flexible schedule and multiple locations.They also offer packages to reduce the cost.This is my favorite location, it works great because I work in the arboretum and live in Southwest Austin so often times I can avoid traffic and the major delays on mopac heading south if I swing in and get a massage for an hour. My neighbors have also enjoyed me telling them about this amazing traffic avoiding strategy.Why be stuck in traffic when you can the soothing hands of massage envy ???
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December 2021 by Ana A.
The loving and healing hands at massage envy have always been there for my soft tissue pain and sore back after a long week. I am very grateful for there flexible schedule and multiple locations.They also offer packages to reduce the cost. This is my favorite location, it works great because I work in the arboretum and live in Southwest Austin so often times I can avoid traffic and the major delays on mopac heading south if I swing in and get a massage for an hour. My neighbors have also enjoyed me telling them about this amazing traffic avoiding strategy. Why be stuck in traffic when you can the soothing hands of massage envy
