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November 2023 by Cale Funderburk
Bryce was absolutely amazing to work with. Super helpful, insightful, patient and went above and beyond in helping me find the right mattress. He guided and informed me of the different features between brands and levels of mattress found throughout the store and informed me of promotions that were being run at the time. He had a great memory even recognizing me and remembering what I was looking for the next day. I would absolutely recommend him to family, friends and colleagues. Excellent purchasing experience.
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November 2023 by Charlotte Robinson
Mattress Firm is the best place to go to get a bed. They have different kinds. They have great deals. I love my bed. I get a whole lot of rest. I'm even sleeping longer! I usually get up between 2:30-3:00 a.m. but now I can get up after 8:00 a.m. Thank you Mr. Michael and Mattress Firm. Keep up the good work. ❤️
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November 2023 by S K
Manager (or asst mgr) helped with my new purchase at every step. He listened and understood my priorities and spent copious time pulling out mattress samples. Whatever he’s paid, he’s earned it through his patience.Mattress and frame have not been delivered yet, so we’ll see how that goes.Big thumbs up.
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November 2023 by Shayna Wheatley
Gene is hands down the best to work with when mattress shopping. If you’re anything like my husband and me, it’s hard to get one of us to even agree to shop. Gene made the experience fun, but also took it as a personal mission to get us in the right bed. We bought 3, and unfortunately the master bed didn’t work for us. Gene made it easy to get a better fit, and was eager to get us in the right bed where others may have been frustrated with us. I’ll absolutely recommend him & Mattress Firm to all of our friends.
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November 2023 by Harvey Liu
Gene was very knowledgeable about all the mattresses in the store and was able to answer all our questions. Very easy and great experience. Many thanks, Gene.
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November 2023 by Ashley Jackson
In Dec of 2022, I took my 89 year old father shopping for a new mattress at this store. He and I agreed on how he would pay for the mattress (with cash) but somehow, via phone later, this store pushed him into financing the mattress. This feels predatory to me. Once I learned that they pushed him into financing, I had him pay it off completely a few months later.Fast forward to October 2023 (just 10 months later), and the mattress, which is the Purple brand, has developed some sloping and a crack. We called to have it replaced under warranty and **Mattress Firm will not honor the warranty** because the mattress also has a stain on it. Oh? Was Mattress Firm planning to resell the defective and used mattress? Why would it matter if there was a stain if the mattress has failed under warranty?I cannot recommend this store nor company.
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November 2023 by Emily Horne
Great service! They were very knowledgeable about the similarities between the mattresses and brands, and helped me make an informed decision while also making sure I got a great deal.
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September 2023 by Kimberly Nardecchia
I am a returning very satisfied customer! I purchased a bed from Gene many years ago and I still look forward to going home and laying in it! I am downsizing my room so I had to get a a smaller bed. Anyone who needs an amazing bed that’s will forever be comfortable go see Gene!!
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September 2023 by Norah Hobbs
Gene is the most kind and knowledgeable person to visit with when choosing a mattress and bed frame. He answered all of my questions and was so patient and understanding. It meant a lot that he really took the time to make sure he explained options that best fit our needs and what we were looking for. Go see Gene!
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September 2023 by Jonathan Tomis
Nice people, great customer service, but the product is not up to even the most minimal standards. Just months after purchasing our mattress, I am looking for other options as it has become concave on both sides (yes i did flip it). I just simply thought the product would last at least one year but it is barely made it through a quarter of the year.
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September 2023 by Matthew Chavez
Got a great Labor Day deal and Gene was super helpful in getting the right sleeping setup for me and my fiancee. Easy, quick, and at a good price. Highly recommend
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August 2023 by pete vallejo
Our salesman Gene was great! We just went in to look, but came out new mattress owners.He made us feel comfortable and sold us want WE wanted to fit our needs.
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August 2023 by Cindy Adzuki Chang
Incredible and patient customer service. Gene was easy to work with and not pushy at all. I felt very comfortable in the store. Big range of products for any budget.
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July 2023 by Hyunje Yang
Thank you Bryce. His consulting, recommendation, service, everything is great for me, and thanks for that I can choice the best mattress that I've dreamed.
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July 2023 by Melody Christiana
I needed to order a bed for delivery the day I was to arrive in Austin. I called Daniel from Hawaii. He helped me pick the mattress/box spring I wanted and set up delivery. Payment was super easy with the link he texted me. What a pleasure to do business with him. No sleeping on the floor my first night in my new place ! Thank you ?
