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November 2023 by LeeAnn Dornak
This was the best experience I’ve ever had buying a mattress! Brandon was very well versed on all aspects of sleep & mattresses. He helped me figure out which level of comfort fit best with my sleep style. He was respectful of my price range. This location has a large inventory and variety of options. I would definitely recommend to anyone looking for a new mattress!
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November 2023 by John Fisher
Went into the store needing assistance on a Bunkie Board. Tiffany was extremely knowledgeable and helped us make the correct decision on our needs.Many Thanks
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September 2023 by Wendy Clark
Julio was a terrific customer rep and was willing not only to spend a lot of time with me but focused on my needs and definitely surpassed my expectations. He did a great job and I am pleased he
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July 2023 by Chelsea Adilia
We had a great and seamless experience with major help from Brandon. He listened to all our concerns and helped us work within our budget to finally upgrade our mattress. Go see Brandon !! We will be repeat customers when it’s time to upgrade our guest bed
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July 2023 by Sarah Harrison
Brandon was so helpful — twice! Thank you! Great store and excellent service. Would definitely recommend to people in Austin looking to buy a mattress.
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June 2023 by Lindy Schillaci
This past rainy Sunday, we wandered into Mattress Firm. Quickly greeted by Brandon Sparks, smart, easy- going and so nice to deal with. There was a wide selection of inventory and an added bonus of Memorial Day sales. Our choices were made simply and informed. We left feeling so very pleased and excited !Brandon Sparks was such a pleasure and we wish him all the best ! Thank you Mattress Firm . I would highly recommend your store to anyone.
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June 2023 by Kathy Silva
Brandon was very helpful. We needed a mattress to be delivered to my daughter's off campus apt in NYC. She found a comfortable mattress, he honored the online price and made the arrangements for the NY store to deliver on the day she needed it.
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June 2023 by Paul Ramsey
Brandon, the salesperson, was accommodating to my needs instead of his wanting to upsale for the most commission. That kind of customer service rarely exists. He made me a new customer for life.
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April 2023 by Macy Douglas
Dreanna has been working with me over the last month or two to find the perfect mattress. I am not the easiest to accommodate, as I have shoulder and hip pain from most mattress options. Dreanna was patient and spent the time necessary to find the right fit. Honestly, she provided the best customer service I have received in any establishment in the last 10 years or as long as I can remember. The experience that she provides for this store is reason alone to keep shopping here. Truly a gem. Hope the company knows how fortunate they are to have Dreanna.
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April 2023 by Brie Mitchell
We would have bought from any mattress store because we just wanted to get the best deal for the best mattress for us. We are so glad we purchased from Dreanna. She is very knowledgeable and kind. She gave us not only the best experience but also the best price, it was on clearance but still better than the competition. Thank you for helping us find a good nights sleep!
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April 2023 by Ben Prakop
I was having some major issues with my online purchase and was questioning my decision to do business with Mattress Firm. Could not get anyone on the phone with customer service as it was all handled online. Which I had already attempted on more than one occasion.Had to call a store and that’s when I met Jordan. He went above and beyond to resolve my issue. He had to let me off the phone and stated he would call me back. He did exactly what he said he would do. Nice to know that good customer still exists these days. Mattress Firm can thank Jordan for my business. It was refreshing to see that there are people out there that still care for the customer. Job well done, thanks to Jordan .
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April 2023 by Samrat Kautilya Chitimalla
We had the most pleasant experience.We were looking for firm mattress and to dreanna helped us a lot at the store. She had quite good knowledge about the mattresses and guided us in selecting the perfect one. 100% recommend this store for anyone whos is confused with all the options and need some clarity.
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March 2023 by Daniel La Rocca
Dreanna and Meg were excellent explaining all features, pros and cons of the mattress we were buying. It was very nice purchasing experience. We trusted Dreanna’s recommendations and her advice was valuable. She was always looking for a solution to meet our desire and budget. We purchased a split king with a tempur-probreeze. Looking forward to have it in our home this Wednesday!!!
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February 2023 by Maggie S.
We just bought our mattress here and we were sooo worried about being bombarded with overbearing salespersons, but this was an excellent experience. Orlando was the representative that worked with us. He was extremely helpful, never pushy and did not try to upsell us on things we didn't need. Definitely some of the best service we have ever received. Genuinely such a helpful and easy experience. We left feeling really good and would definitely come back here if we ever needed to! Thank you!!
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January 2023 by Braxton McBride
Meg was great, I don't have one single complaint about customer service. She was very knowledgeable of the stores products and helped me pick out the perfect mattress. Job Well Done!
