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April 2024 by mary hughes
Great working with George He knows the business and it was fun to work with him !
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April 2024 by Jeff Zavala
Working with Bethany to find the best mattress for me was an absolute pleasure! She was nice and genuine in her care.
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March 2024 by Stanley Wang
I was looking for a good mattress for a while. When I got to the MattressFirm Store at Sybset Valley today, Bethany was very welcoming and professional, we told her what we want and our budget, she immediately selected the mattresses for us to try, and she gave us discount that we couldn’t find online. We purchased Sleepy’s Basic Memory Foam Firm Mattress Prime.Highly recommend this store and Bethany for her professionalism and hospitality. Very satisfied!Thank you, Bethany!
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March 2024 by Cade Hudson
Seamless process from product selection to checkout. Very likable staff
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March 2024 by Virginia Bettis
This is the Best store! The atmosphere is relaxing and Bethany (the manager) is very helpful and, answers so many questions.The store has many beds to try, each with different options. We are really happy with our purchase and recommend this beautiful store if you are in the Market for a new bed!
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March 2024 by Josue Martinez
Excellent service
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February 2024 by LaTresa Stroud
Great sales staff
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February 2024 by JoAnn Buchtel
Oh my gosh! This is the nicest, largest Mattress Firm I have ever visited. I have never seen so many beds in one location and Bethany is the nicest, most knowledgeable salesperson I’ve encountered in many years. Be sure to go to the Mattress Firm next to Best Buy and Serrano’s in Sunset Valley.
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February 2024 by Yvonne Hood
Jennifer was very helpful with what I was looking for at this time. I needed a small mattress today and she checked her inventory to make sure there was one in the building. She gave me other options , but found me a mattress that fit my needs and was on sale. She even put it in my car after she measured the inside of my car. Perfect fit! Thank you, Jennifer. ?
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February 2024 by Taylor Barstad
Great customer service from Jennifer!
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January 2024 by bethany helton
HUGE SHOWROOM!!! One of the largest selections of beds to try in South Austin.
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January 2024 by Emma Sanders
Bethany was so helpful in finding us the mattress we needed. She was so patient and kind during our time buying a mattress!
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January 2024 by Rob Martin
Lauren was very helpful and very knowledgeable of the mattresses. She made it easy!
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January 2024 by Gloria Guzman
Everything went smoothly. Salesperson was very helpful and knowledgeable. Great price on purchased item.
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January 2024 by Ronald Eddings
I came to mattress firm to find a new king mattress. I bought a mattress and everything went DOWNHILL….. FAST! The store completely messed up my order and did not take the necessary steps to deliver the mattress on time. To make it right, the store told me that I’d get $600 in store credit and my mattress the next day. I got neither, the manager Bethany (please avoid working with her) said she would not honor the $600 store credit that another manager promised me and came up with a laundry list of reasons why the mattress was coming in late… without taking ownership and issuing an apology first.Very frustrating to disassemble your previous bed and expect your $7K bed only to find out it’s not showing up for another few days.There Bee Cave store has a much better staff. I repeat, avoid Bethany. She laughed when I asked to speak to her manager and said, “you can’t speak to our big wigs” - as if they live way above the customer and don’t have time for us. Everyone was really advocating for me since I spent so much at the store except for Bethany. Oh well, lesson learned. This will be the last time I shop with Mattress Firm. I hope my bed holds up longer than their empty promises.
