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“Jake was great!!! Extremely knowledgeable and professional. We got exactly what we needed and it was an easy and pleasant experience. Jake reminds me of the great customers service from my childhood in the 80s.”
“Wonderful experience buying a new mattress here. Mak is SO knowledgeable, and also made it super easy, fun, and patient. Felt like we got the right mattress for us! And Mak gave really great recommendations and spent concentrated time on helping us. Would definitely come back and see Mak for any other needs we have. Thank you!”
10AM - 7PM
4220 S Lamar Blvd #150, Austin
Mattress Stores
“Judy at Our Sleep Guide had the calm, kindness and patience to guide us through our Helix mattress purchase over two visits. We highly recommend this low-pressure and super-friendly and fun locally-owned experience. Thanks to you, too, Jenn. What a dynamic duo!”
“I had a wonderful sales experience with Bethany at the Mattress Firm store in Westlake located in Austin, Texas. She answered all my questions regarding buying the right queen mattress and box spring for a platform bed that I have ordered. She has a very easy and pleasant personality along with product knowledge regarding the various mattress lines offered. I have purchased bedding from this Mattress Firm store the past and highly recommend the store and Bethany for your next mattress purchase!”
“This is THE place to go for furniture! Multiple payment options, wide selection, and everyone is friendly + professional! Delivery options available; these guys go above and beyond to make your experience fun and convenient!”
“Blake was warm and friendly, knowledgeable and professional, attentive, upfront, and thorough. Excellent experience, took the time to discuss all my options. Left with exactly what I was looking for. 3rd mattress bought from Mattress Firm. I appreciate the time and depth they put into each sale”
10AM - 8PM
5403 N Interstate Hwy 35, Austin
Mattress Stores
“The sales rep was very knowledgeable about the inventory and asked all the right questions. He took care of me promptly and got me out the door with all my needs met.”
“Chad was so incredibly helpful,patient, informative and friendly. He helped me find a great mattress in my budget. Clearance items are also an excellent deal. I am so glad I stopped in to look around. I got an excellent product for a great price. I would definitely recommend. 5 star service.”
“Jake was a pleasure to work with. He was very knowledgeable and knew all the products very well. He was able to answer all questions we had and helped steer us in the right direction with our purchase. He offered personal insight and was not pushy. Jake was able to get us a new king size mattress, adjustable frame, and a really nice mattress cover at a great price! We will definitely be doing all of our business from now on with Jake at Matress Firm!”
10AM - 4PM
12901 S I-35 Frontage Rd, Austin
Mattress Stores
“Charles was extremely patient in understanding our specifications. He was very responsive and helpful, didn’t just want to rush a sale. Happy about the customer experience.”
“We had already mostly decided on a mattress we looked at on line. We wanted
to look at it at lay on it to be sure. The young man at the counter showed is the mattress and answered all our questions without trying to upsell us. Very smooth transaction.”
“Jenna provided exceptional assistance in helping us select the mattress best suited to our needs. She listened attentively and offered well-informed recommendations based on her expertise. I highly recommend contacting Jenna when shopping for a new mattress, as she makes the entire process efficient and stress-free.”
“Bruce the sales man was spectacular he knew the products and didn't push or rush us he was professional in all aspects and his whole calmness and respect sold us”
“Charles and Michael know mattresses and even better at customer service. Presentation of available stock and knowledge of what wasn't in stock was vast. I came with specific needs and wants along with a budget, not a problem at all for these guys. Each was addressed and I couldn't have felt more sure of my purchase. Thank you Charles & Michael!”
“Great place. I feel this place has the best prices around. I’ve been using this place for years. You can’t go wrong. The service is very friendly as well.”
“I worked with William who took a great deal of time in helping me find a new pillow. I appreciated the professionalism and approach from William. I have been dealing with neck pain and have tried lots of pillows. I had two very old Temper-pedics and was hesitant to try them again. What a difference. I am sleeping much better now! Thank you.”
“David Wampler, our salesman, was extremely helpful. He was very informative and knowledgeable. He knew all of the deals and information about any product in the store. Very professional and super kind. So thankful that we had his help. Love this factory mattress location in Lakeway.”
“Fastest mattress sale ever. Charles was able to help me pick out a full size mattress for my 2 year old. I went through tons of mattress reviews online looking for something that was good quality and comfortable and Austin natural was the only place I could find that carried the highly reviewed brands on my list. I had a deadline of a few days and Charles was able to help me make an a selection and gave me an answer to whether or not they could meet this deadline on the spot. As a side conversation, I’m also now on the hunt for a machete taco. Great guy !”
10AM - 7PM
9607 Research Blvd #140, Austin
Mattress Stores
“Relax the Back has outstanding service. I broke the arms on my office chair. The store manager ordered new ones. Easily installed, my chair is like new! Thanks to the staff for being so helpful!!?”
10AM - 8PM
165 Hargraves Dr Ste M700, Austin
Mattress Stores
“Our experience is above our expectations. The agent that attended us was friendly informative kind thoughtful and educated us throughly on the mattress. We are very pleased with our experience. The entire process was seamless and easy. We will be recommending our friend and family as well.”
“After 12 years we finally decided it was time to invest in a new mattress. Will helped us make the right choice and was very informative/knowledgeable. He also made sure we got a great deal. Would recommend!”
“My husband and I came to Factory Mattress on my mother-in-law’s recommendation. We were greeted promptly by Marc who helped us through the Right Fit test. Between him and the general manager Chris we were able to find the exact mattress we wanted in our price range.”
10AM - 8PM
8300 N FM 620 Building A, Austin
Mattress Stores
“Brian helped me out, he is very knowledgeable and patient. I came in to purchase a bed about 30mins before close. He helped me decide which might be the best fit and explaining the tech behind the mattresses. This was my first time buying a mattress in store and I couldn’t have had a better experience. Thank you again Brian!”
“Our experience was a great one thanks to Nadia. She was absolutely amazing. Provided ample insight knowledge of their products and recommendations based on our needs.We never felt rushed or pestered. We had plenty of breathing room. And yet she was never too far when we needed her. We highly appreciated her kind and patience demeanor. It was very helpful in our search and purchase desicions.”
“Thanks to Nick and the other sales associates for making my time and purchase easy. There were no hard sales only helpful people answering questions to help me find the right pillows. Much appreciated!”
10AM - 8PM
5400 Brodie Ln Suite 1010, Austin
Mattress Stores
“So I show up just before closing on a Friday night. Explained I had been on the road for a few days and needed a mattress “now”. Chris could have said we are closing and sent me elsewhere. Instead he took the time to share his wealth of knowledge and help me pick the right mattress for me. But then… he went over the top and researched other stores to find what I wanted. Next Chris went with me to another location that was already closed and helped me load my new mattress into my truck so I could have it today. Boy was it heavy, two of us had to work hard at loading it. Wait for it… there is more! Chris offered to follow me home to my apartment to offload so I was not stuck alone with the wonderful very heavy PREMIUM PURPLE MATTRESS. The world needs more like Chris and if you need a mattress … go find Chris ?”
10AM - 7PM
500 E Ben White Blvd #200, Austin
Mattress Stores
“Okay let me just tell you about my experience here! When I say that I dread going to furniture stores I despise it! Coming to this store changed my perspective! From walking in to getting to talk to JR. It was a 360 from what I am uses to! Such a great experience from beginning to end. JR did everything that possible to find the best couch for me and my small place!I really appreciate that I felt comfortable with my couch purchase. Thank you JR for everything! ?Update:My couch is perfect! It's fits perfectly and such a statement piece!”
“Hunter was amazing. He was very knowledgeable about each mattress. One thing we appreciated was how patient and kind he was while we shopped and tried to find the perfect mattress. We even ended up buying a second one for our guest room.”
“By far the best mattress buying experience I've ever had!! The owner is an absolute delight to interact with. They have a large selection and Amazing prices!!! Don't shop anywhere else.”
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“Great service. Great information. Great price! Thank you, Dustin, for finding the best mattress for our deteriorating spines while respecting our budget. You’re the best!”