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“Excellent customer service! Very knowledgeable, friendly, and loved that they worked with me as a fellow Veteran! I will recommend them to all my friends and family looking for a new mattress! I will not go anywhere else! Highly Recommend!!! ⭐️⭐️⭐️⭐️⭐️”
“I had a wonderful sales experience with Bethany at the Mattress Firm store in Westlake located in Austin, Texas. She answered all my questions regarding buying the right queen mattress and box spring for a platform bed that I have ordered. She has a very easy and pleasant personality along with product knowledge regarding the various mattress lines offered. I have purchased bedding from this Mattress Firm store the past and highly recommend the store and Bethany for your next mattress purchase!”
“Fun experience! Came in tonight for a new mattress, no idea what was the best option for me. Found one really quickly with excellent help (located off S Lamar). I even got upgraded to a king for less than $200 with a free base holder! Payment options were easy AND 0% interest for 24 months. My back is going to be so happy, thank guys ?”
“Don’t usually like to shop for mattresses but Daniel Hernandez at Factory Mattress in Belterra made it so easy. He took the time to answer my questions and used the RIGHTfit technology to help me find the right mattress. I highly recommend seeing Daniel if you are in the market for a new mattress!”
“Cristin Manuel helped my wife and I find our first king bed, and our first new bed in 7 years (also from Mattress Firm, we are repeat customers). To keep it short, Cris was professional, communicative, and honest. He also understood exactly what we were looking for and helped us find it. Very thankful for his time and expertise, highly recommend purchasing from him if you have the opportunity, thanks! -- Rishi”
“Chad was so incredibly helpful,patient, informative and friendly. He helped me find a great mattress in my budget. Clearance items are also an excellent deal. I am so glad I stopped in to look around. I got an excellent product for a great price. I would definitely recommend. 5 star service.”
10AM - 8PM
5403 N Interstate Hwy 35, Austin
Mattress Stores
“Julio is genuinely so kind, approachable, extremely knowledgeable, real, and made me feel like he had my best interest at heart. He really laid out every single possible option for me, explained the process from start to finish, and just went above & beyond to make sure I felt good about the mattress I was purchasing. Thank you, Julio! Ya’ll should give him a raise.”
10AM - 7PM
9607 Research Blvd #140, Austin
Mattress Stores
“Relax the Back has outstanding service. I broke the arms on my office chair. The store manager ordered new ones. Easily installed, my chair is like new! Thanks to the staff for being so helpful!!?”
“Jake was a pleasure to work with. He was very knowledgeable and knew all the products very well. He was able to answer all questions we had and helped steer us in the right direction with our purchase. He offered personal insight and was not pushy. Jake was able to get us a new king size mattress, adjustable frame, and a really nice mattress cover at a great price! We will definitely be doing all of our business from now on with Jake at Matress Firm!”
“I am not sure the Name of the mattress I got, but they gave me a really good deal on it. It’s so comfortable one of the best things I could ever spend money on. The only disadvantage is that it’s so comfortable every time I look at it I have to lay down so now I have to stay out of my room or I’m going to lay down. Great customer service and pricing”
“Jenna provided exceptional assistance in helping us select the mattress best suited to our needs. She listened attentively and offered well-informed recommendations based on her expertise. I highly recommend contacting Jenna when shopping for a new mattress, as she makes the entire process efficient and stress-free.”
“Very detailed sales reps. Answered all my questions and did a test to see what type of bed I should purchase. Now I'm very comfy and sleep without pillows!! Bed is amazing!”
10AM - 8PM
12901 S I-35 Frontage Rd, Austin
Mattress Stores
“OMG! Frederik is a great sales person! I walked into Mattress Firm being clueless about mattresses. He is very knowledgeable and very patient. It took me two days to decide, but I walked away with the best mattress for me at an incredible price.☺️”
“This is the second mattress we have bought within the last few months. Gene’s customer service is unparalleled. He greeted us immediately, remembered my kids, and balanced multiple customers well. My older son said “he is the nicest man in the world” while in the store and again on the way home. The process was easy, fun for kids, and they have a quick delivery turn around. Highly recommend going to see Gene!”
“We had a great experience buying our mattresses at Mattress Firm. Bruce helped us and he really listened to our preferences and offered us choices within our budget. It was a quick and easy process.”
10AM - 7PM
4220 S Lamar Blvd #150, Austin
Mattress Stores
“Loved the selection of online mattress I found the one I wanted online but wanted to be able to experience it in person. Most mattress companies only sell certain brands. This store all of the most highly rated ones o that can only be accessed online. If you look up these brands you will see they make the top rated lists. They even have organic one like Avocado.”
“Our experience at this store went very smoothly. 5 stars for Brandon who assisted us during our visit. He was very knowledgeable and patiently explained the differences between products. Not pushy. Great service.”
“David Wampler, our salesman, was extremely helpful. He was very informative and knowledgeable. He knew all of the deals and information about any product in the store. Very professional and super kind. So thankful that we had his help. Love this factory mattress location in Lakeway.”
“Fastest mattress sale ever. Charles was able to help me pick out a full size mattress for my 2 year old. I went through tons of mattress reviews online looking for something that was good quality and comfortable and Austin natural was the only place I could find that carried the highly reviewed brands on my list. I had a deadline of a few days and Charles was able to help me make an a selection and gave me an answer to whether or not they could meet this deadline on the spot. As a side conversation, I’m also now on the hunt for a machete taco. Great guy !”
10AM - 8PM
165 Hargraves Dr Ste M700, Austin
Mattress Stores
“Our experience is above our expectations. The agent that attended us was friendly informative kind thoughtful and educated us throughly on the mattress. We are very pleased with our experience. The entire process was seamless and easy. We will be recommending our friend and family as well.”
“I had a fantastic experience at Mattress Firm thanks to the manager, Michael! From the moment I walked in, he was attentive, knowledgeable, and genuinely interested in helping me find the right mattress for my needs. He patiently explained the differences between various options and didn’t pressure me into a decision. Michael made the whole process easy and enjoyable, and I couldn’t be happier with my purchase. If you’re looking for a great mattress-buying experience, I highly recommend asking for Michael!”
“My husband and I came to Factory Mattress on my mother-in-law’s recommendation. We were greeted promptly by Marc who helped us through the Right Fit test. Between him and the general manager Chris we were able to find the exact mattress we wanted in our price range.”
10AM - 8PM
8300 N FM 620 Building A, Austin
Mattress Stores
“Brian helped me out, he is very knowledgeable and patient. I came in to purchase a bed about 30mins before close. He helped me decide which might be the best fit and explaining the tech behind the mattresses. This was my first time buying a mattress in store and I couldn’t have had a better experience. Thank you again Brian!”
“Our experience was a great one thanks to Nadia. She was absolutely amazing. Provided ample insight knowledge of their products and recommendations based on our needs.We never felt rushed or pestered. We had plenty of breathing room. And yet she was never too far when we needed her. We highly appreciated her kind and patience demeanor. It was very helpful in our search and purchase desicions.”
10AM - 7PM
500 E Ben White Blvd #200, Austin
Mattress Stores
“Okay let me just tell you about my experience here! When I say that I dread going to furniture stores I despise it! Coming to this store changed my perspective! From walking in to getting to talk to JR. It was a 360 from what I am uses to! Such a great experience from beginning to end. JR did everything that possible to find the best couch for me and my small place!I really appreciate that I felt comfortable with my couch purchase. Thank you JR for everything! ?Update:My couch is perfect! It's fits perfectly and such a statement piece!”
10AM - 8PM
5400 Brodie Ln Suite 1010, Austin
Mattress Stores
“So I show up just before closing on a Friday night. Explained I had been on the road for a few days and needed a mattress “now”. Chris could have said we are closing and sent me elsewhere. Instead he took the time to share his wealth of knowledge and help me pick the right mattress for me. But then… he went over the top and researched other stores to find what I wanted. Next Chris went with me to another location that was already closed and helped me load my new mattress into my truck so I could have it today. Boy was it heavy, two of us had to work hard at loading it. Wait for it… there is more! Chris offered to follow me home to my apartment to offload so I was not stuck alone with the wonderful very heavy PREMIUM PURPLE MATTRESS. The world needs more like Chris and if you need a mattress … go find Chris ?”
“Mike is amazing. Initially, my mom had ordered me a mattress through Sam’s Club but they never updated their tracking info and it was hard to get an answer on where my mattress was.
We stepped into Discount Mattress and Mike took care of us right away. He answered of all our questions and was upfront with pricing.
We were even able to schedule next day delivery with him.
You’re definitely in great hands!”
“2 worthwhile hours spent with Will in this store. I got to try endless options, and ask many questions. I am beyond happy with my choices, and can't wait for everything to arrive. Not at all how I though this shopping experience would go. Thank you Will!”
“Hunter was amazing. He was very knowledgeable about each mattress. One thing we appreciated was how patient and kind he was while we shopped and tried to find the perfect mattress. We even ended up buying a second one for our guest room.”
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“Great service. Great information. Great price! Thank you, Dustin, for finding the best mattress for our deteriorating spines while respecting our budget. You’re the best!”