-
December 2025 by Steven
I worked with Dylan on a trade in and vehicle buy. I cannot hound enough on the professionalism he showed. I absolutely hate pushy sales people, and when working with him, i honestly felt he was working on what was best for me. I probably took too much of his time, but im very grateful he stuck with me through the process.
-
November 2025 by Taryn Steele
Been waiting for parts since January, no response to emails or calls. Other dealership just told me they go through to same part very quickly but they are receiving them. Poor customer service and follow through. Worked specifically with Jackie Wiona
-
October 2025 by Samantha Carrasco
Phone customer service is terrible. Told me they could verify my warranty information and then went on not being able to tell me if doing a typical diagnosis would require me to leave my car for longer than 24 hrs. Which then just left a bad taste for me. I called the Ford in Buda and right away had a great and honest conversation with their service team. To my vehicle to them.
-
October 2025 by Ren Lewis
Joe Petrash in sales and Diego in finance were awesome, kind, and knowledgeable! Great experience and I’m loving my bronco!
-
October 2025 by Ricky Chaturvedi
I took my truck for an oil change. They took my money and returned the truck without any service. This was yesterday. The Ford app also mentions oil level at 63% after paying a 100%. Scam!!
-
September 2025 by Joe R
Spoke with victor from parts to inquire about getting a rear wiper blade. He stated unable to help if he does not have the vin number. Look I get it, having the vin helps, but it is a wiper blade. 2 other ford places that I called today were about to help with year and model however they did not have in stock. Waste of time calling this place for help. Because of his arrogant response when I asked why other places stated this place had it, I will never buy from this dealership or recommend anyone I know to come here. I understand I could purchase from an auto place, but I wanted an oem part.
-
August 2025 by Dale Western
Getting service scheduled and excited upon has really dropped in quality and delivery over the past 2 years. Now going to Leif Johnson. Said as I've purchased 3 vehicles from Maxwell. Hope somebody in management looks at this feedback.
-
June 2025 by David Bassi
Outstanding customer service from the service center
-
May 2025 by Jon Eberle
The entire service department is a disaster. John, the manager, is demonstrably incompetent and the service advisors are no different. I have given them three chances after mistakenly buying a vehicle here and they have botched every single thing. They don’t know the service schedules, they don’t order parts properly, they make charge errors and then pretend to be ignorant when called on it, and then they’re terribly rude when asked to fix all their mistakes. Go anywhere else. This place is a complete mess.
They are owned by GroupOne Auto. I’ll be reaching out to their corporate office to share my experiences. I know they just bought the Porsche dealership in Austin so hopefully they can turn their attention back to this disaster.
-
May 2025 by John Grier
Wouldn’t trust these people with a dead dog. Will pull the rug out from under you and lie to you throughout the entire process. Would recommend letting your car break down and buying a bike before dealing with Maxwell Ford.
-
May 2025 by Juarez Lawn Service
These people are thieves and liars, plus bad service. Charged me $1,300 to replace a blower motor for my AC when it didn't need replacing and when I drove off, 5 minutes later it was doing the same thing that it was when I took it in. Then they said it was an AC sensor that needed replacing and charged me another $2,500, for a total of $3,800. They argued that it was an issue on top of another which is not true. The AC blower motor was never broken and was blowing the whole time, so it never needed replacing. Another mechanic said right off that it was a sensor with only us explaining the issue and what it was doing over the phone, and it should have only costs around $1,200. By that time, we had already been ripped off by Maxwell Ford. The service advisors and technicians here are huge liars.
-
March 2025 by Susan Schlessinger
Kyle was amazing. Thanks to him, we could get on the road quickly, for a family emergency.
-
March 2025 by The Watcher
John Evans is an absolute legend! He is always so friendly, informative, and professional! He has helped me at my lowest moments when it comes to warranty work, oil changes, injector cleaning, etc. I hope he only continues to grow with the company because he deserves it! (Now I'm sure he doesn't like seeing me much because of all the issues with my truck, I have become a hypochondriac). I really appreciate Maxwell ford, John Evans, and your shop foreman! When I had an issue with my trans throttle body, the shop foreman himself got underneath my truck WITH me to find the problem. I couldn't believe it. Talk about customer service! Thanks guys!
-
February 2025 by Jake Friedman
Worst service and management i have ever experienced. Was told to go to another dealership for my service after they sold me a warranty that they would not even except to fix my vehicle. My truck was left with trash in it upon pick up and some other clients personal belongings were also left inside. No excuse for how rude management was to me after ripping me off.
-
February 2025 by Josè La Placa Amigò (Don Jefe)
I used to have a good opinion about this place but the quality and customer service took a mind blowing nose dive. Don't go here and tell your family and loved ones to avoid this place like the plague. The only thing I regret about this review is that I can't give it a lower rating than 1 star.
