-
August 2023 by Leonard Velvin
Fernanda was a wonderful and helpful representative. I appreciate her service
-
July 2023 by Anthony Chalk
Fernanda,was very patient and helped my experience seem like I was at 6 flags!Please give her a nice raise and promotion!?!Thanks!
-
July 2023 by Google user
Fernanda,was very patient and helped my experience seem like I was at 6 flags!Please give her a nice raise and promotion!?!Thanks!
-
October 2022 by Jenny Medrano
I wish I could remember the name of the lady that helped me because she was wonderful. She was so helpful and kind.
-
April 2022 by Jo W.
This is really for the location at 1030 Norwood Park Blvd Ste 326 Austin, TX 78753-6600. I have been into this location 3 times and twice got less than decent service. The first was a year ago in April (2021) when I upgraded my phone. I paid for the upgrade and they acted like it was expecting too much for them to actually do their job and change the stuff from the phone I was deactivating to the new one and just thought I would walk out with it. Then again on the 26th of this month I went in to get a new SIM card, the guy rang it up and then handed it to, like I'm going to have the tool to open it up and change it. I had to tell him he had to do it. He did it and I left thinking he had actually bothered to ACTIVATE it! I get home and when I tried to send a text it IMMEDIATELY said "Couldn't Send Message". This continued until the following evening after 7 (4/27) after my sister had worked for over 10 minutes to find out why my phone was not working correctly. We had thought it was just a sorry SIM card but I decided to see if I could actually make a phone call. I called her, (mind you we are in the same room not even 3 feet from each other) and I get Metro Pcs and the automated voice said MY SIM CARD NEEDED TO BE ACTIVATED! Luckily I could activate it over the phone but I should NOT HAVE HAD TO! Now I'm pissed AND SO WAS SHE AT THE LACK OF CUSTOMER SERVICE! I don't think it should be expecting too much for someone who sells you a SIM CARD to actually lower themselves to activate it or at least tell you that it still has to be activated! I have NEVER had such a piss poor level of customer service! It is inexcusable that my phone was rendered useless for a day and a half for actually communicating thanks to his sorry customer service capabilities!
-
October 2021 by Jen Fitz
Staff claimed ignorance insisting they never heard of $50 discount program. Also attempted to convince me that. Promo date randomly resets, not one specific question i asked was answered clearly or definitively
-
June 2021 by Martin Lofton
I had to find help at another store because the young lady there was literally huffing and puffing I guess she was getting frustrated at me like a wolf because she didn't know what she was doing she asked for help the other one didn't know what she was doing either I wish they would try to calm down before getting frustrated at the customers I'm glad somebody else got my memory card i payed for working for me the way I wanted it to
-
April 2021 by Lisa S.
Three times i went to get another phone replaced as i paid for insurance incase lost and they wer stollen or lost and no replacment as paid for or promised only to have to pay for a whole new phon BS in 5 months
[email protected] contact me to fix this problem
-
March 2021 by Pillo Reyes
(Translated by Google) Terrible service, it was a very bad experience going to this store.(Original)Pésimo servicio, fue una muy mal experiencia ir a esta tienda.
-
August 2020 by Rhonda H
Poor customer service!
-
July 2020 by joaquin gavarrete
(Translated by Google) Don't buy here very bad service they couldn't activate a phone I had to go to another metro store(Original)No compren aqui muy mal servicio no me pudieron activar un telefono tuve que ir a otra tienda de metro
-
November 2019 by Videos lentos, Slow motion
(Translated by Google) Very attentive and effective in what they do helped me h they were very kind to me ..
-
October 2019 by pachanga dj
Muy atentos y eficaces en lo que hacen me ayudaron h fueron muy amables con migo..
-
March 2019 by Raju Shakya
Went to change a screen protector. Employee was not experienced to do it right. Paid over 35 dollar for it and still didnt got it well. Lesson learned “Ask the employee whether they can do it rightâ€
-
October 2018 by Athena Minerva
Atrocious service. The obese guy is very lazy.
