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April 2025 by Jaimie Gard
Have tried to get in contact with the store manager multiple times and he’s never returned my calls or addressed my concerns. The art supplies are neglected and inventory is constantly wrong. There are zero decent brushes and prisma pencils are never stocked. The entire department is a sad joke. Usually can only find one black pencil that’s cracked down the side. I’ve had to buy multiple PACKAGES of pencils just to get a singular black. Waste of my time and money.
The employees are also trained to lie for the store manager and offer no help or explanation. Some of us make a living as an artist, and don’t like to have to buy all of our supplies off amazon but this store leaves me no choice.
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December 2024 by Nana Boahen
My husband and I were shopping for Christmas items and as we paid for everything at self check out, one of our ornaments broke as we were getting our bags. One of the clerks was nice enough to clean the mess but then heard from her manager that since we had already paid, we couldn’t replace it. I get it, but very disappointing.
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December 2024 by Rachel P
Pretty good. Well taken care of. 4 stars because of the chaos of checking out. Multiple self check outs and one employee. Customers just free for all as line is unclear. If someone needs help at self check out the employee manning the register has to run over.
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December 2024 by Sherri Miller
Great selection, terrible checkout process. This goes for every Michaels now. If you need to do anything other than purchase and pay with a card, you have to wait FOREVER bc there are never enough people working the counter. And forget trying to use coupons or vouchers at the self-pay! It’s a nightmare.
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November 2024 by Patricia Davis Muriel
Staff is a little thin but such great ideas you get just walking through the store!
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November 2024 by Daisy Romwall
I love this store because it has existed so long in the spectrum of my life but I swear they never have the things I need. They do have all kinds of things I don't need that I buy anyway because they're adorable.
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August 2024 by Summer Lee
I come here for my mom's yarn and I would rate it 3 stars because there are so many options it takes my mom like 5 hours minimum to buy like 50 yarn things but the store itself is rlly good and has like everything craft and I love it
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June 2024 by laura p
Much quicker in and out than other craft stores
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June 2024 by Suzy Caballero
There are so many cool art items to select. They now have a self check out, which is convenient.
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April 2024 by diana hershey
I appreciate Michael’s and the rewards program there. It’s not the store it used to be and doesn’t have enough variety for me, however, I do enjoy going there and appreciate the staff when I can find one.
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April 2024 by Camila Guillen
Incredible customer service, they helped me a lot
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April 2024 by Steve Downs
I had a large tile framed here, and they did a great job.
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April 2024 by Brian Kelly
Employees try to hard hoping to catch a shoplifter, don't have to stalk every customer guys
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March 2024 by chris johnson
Great service
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March 2024 by Shruti Batra
Good stuff for DIy
