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October 2023 by Caleb Frazer
Dealerships typically get a really bad rep on Google, but to be completely honest Mini was solid. They got me the Subaru I wanted for roughly the price I wanted. Damon didn't try pushing anything on me or saying he can offer me a better deal for a trade in. They were all transparent. I would recommend this dealership to anyone in the Austin area.
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October 2023 by Brian Rogers
My wife and I had an exceptional experience with Damon and the Mini of Austin team. They were really helpful in getting us in a great vehicle and while we waited for the vehicle to be ready, the team really went above and beyond to get us transportation during that time.
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October 2023 by Troy F.
Great experience buying a car here, staff displayed great honesty and integrity. No stress, no pressure, was honest and upfront about pricing. At no time did I feel manipulated or tricked like I did at several dealers I went to prior to MINI of Austin. I will buy from here again in the future, thank you!
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September 2023 by Alfred “Diego” Phifer
This was my second time getting the Texas state inspection done at Mini of Austin for my Volvo C30. The wait time was estimated to be up to 2 to 3 hours before my volvo c30 could be inspected. Thanks to the awesome service team led by Tom, I was ready to go within an hour. A huge thank you to two service team members, Jax and Eric, who remembered me from last year and were attentive and courteous to me. ☆☆☆☆☆
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September 2023 by Meday P.
Never take your car here if you need it fixed. My son took his car in for an oil change and had to pay over $5,000 because they discovered some issues. A few months or 1,100 miles after fixing, there were again issues, so we called them thinking it was the same problem that wasn't fixed properly and thought they would pay for towing. Of course, they didn't, and we had to pay. After they diagnosed the problem, they said it wasn't related to the previous time. And another $5k to fix! My husband called his cousin who owns a body shop repair and explained the problem; he said it wouldn't cost more than $1k to fix. We had to have the car towed to his shop once more, but it was worth it! My son should have spent less than $1000 if he hadn't brought the vehicle to the dealer, therefore I felt horrible that he paid over $5,000. It's all his money in the bank. Just so you know, bring the car somewhere else to get fixed if you actually need it fixed! They are insane! It takes a week or so, but at my husbands cousin only take 2 days! We paid $950, save over $4k!! Last but not least, the mini copper that we have always had issues, we put so much money on it, it's not even worth to fix if we have to spend $5k each time and last for months or a thousand mile! We won't buy this mini again in the future!
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August 2023 by Ali Saremi
Exceptional car dealership experience! From the moment I stepped onto the showroom, I was met with professionalism and attentiveness. The staff was incredibly knowledgeable about the vehicles, helping me find the perfect fit for my needs. No pressure sales tactics here; they genuinely cared about finding the right match. The entire process, from test drive to financing, was seamless and efficient. The level of customer service went above and beyond, making Mini of Austin stand out. If you're in the market for a Mini, look no further for a top-tier dealership. Five stars all the way!
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August 2023 by Dom Mecca
My family has bought 3 cars from Austin Mini over the last 7 years. We have always been been shown love and and respect. After our last machine had an unfortunate event we came back to ask for their help to get into a different car. I say car because the first 2 cars we bought from Mini of Austin where BMW’s both performed well where very nice machines. The gentleman who sold us those cars is no longer at Mini. Now when we want to set up a good deal we ask for Steven. Professional personable and prompt. He will not make a deal with you that isn’t going to have you feeling good about it. He always does his best for us. The entire team front and back does great work. I don’t trust just anyone to wrench on my Mini’s. These guys are thorough. When you take your car in they video record an inspection. Then you get a breakdown of what is recommended and what is necessary. Mini of Austin will set you up nice if you are ready for a real machine
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August 2023 by Winston Shaffer
We drove all the way from San Antonio to Austin to get the Mini we wanted. Austin is a "real" Mini dealer. The staff knows all about the Mini and is current on the "happenings" with the Mini brand. They are not a BMW dealership afterthought. They keep their website UpToDate with great pics. We special ordered the 2024 Special Edition Seaside Mini Cooper Standard transmission. We had the dealership upgrade the suspension to the JCW and put on fantastic window tint. We also financed through BMW for a great rate. Our salesman was Damon Whitmer and he kept us well-informed and was extremely professional and pleasant. We are so happy with the car and the dealership. Best car experience every!
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July 2023 by CuddlethugsCEO
Not sure why people rave about this dealership as I’ve had nothing more than mediocre service here. Haven’t bought a car from them, but my multiple service encounters have been disappointing. I brought my mini covert in for service twice and both times they forgot to wash it,even though they asked me if I wanted it done times and it even appeared on my itemized receipt as “completed”. They are nice, friendly people and the place is very clean and inviting, but they need to focus more on providing excellent customer service which requires completing requested tasks. It’s the little extras like turning over a shiny clean car to a customer that separate the average experience from the exceptional.
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July 2023 by Kenneth Wood
My experience of purchasing a new vehicle at Mini of Austin can only be described as highly efficient, professional, and respectful. My previous car was an older Mini, and I was in the market to replace and upgrade. My sales representative, Sam (Fadi), was able to guide me through the process of securing exactly what I wanted and needed in my new vehicle, and I could not possibly be happier.
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July 2023 by Erdener Bekar
Working with Sam Bakir was an absolute pleasure! Sam is extremely professional - who knows the car business inside and out.That made me getting my third lease term with Mini of Austin.The best part – Sam stayed in touch with me the entire time which only made the leasing experience even more enjoyable. I highly recommend you talk to Sam if you are considering buying or leasing a MINI.
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June 2023 by Roy Garcia
This was my 2nd used MINI I have bought from MINI of Austin and have been really pleased with the service and the condition of the vehicles. I was trading in a motorcycle and it took about a week to get the deal done this time and Steve was super patient with me throughout the whole process. Brad, the sales manager stayed actively engaged with the process and made sure all my questions and concerns were addressed quickly.Best part of all is there is a “no pressure sales” atmosphere here and it was a wonderful buying experience.Full disclosure…this is my 4th MINI from this dealership so I may be a little biased : )But seriously, I totally recommend buying your next MINI from here and you will be pleasantly surprised with the sales team!Happy Motoring! See y’all out on the road!
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June 2023 by C V.
I really have my doubts about the service department.The parts that we were being charged are triple the price that we found online and the labor is way too high. I highly suggest you get a second opinion before paying a large amount to get your mini fixed. not happy!
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June 2023 by Kara L.
I bought my Mini here and glad I did. I love the car, everything about it. The service I have been getting is also superb. Very high standards followed at this dealership and oh how I do appreciate it. Taylor in the service dept, the others too and the auto tech have made my experiences the best. These people have gone out of their way to satisfy me and then some. I trust them which sais a lot, I am not easy to please. I've owned an automotive shop shop in the past for nearly 20 years. I'm glad I have a relationship with this automotive dealer, they are doing a great job.When you pay a lot of money for a car, it's great to return where they provide top notch service too. Very impressed more and more upon each return.
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May 2023 by Mars McCulloch
My husband I came in a few days ago in a very panicked state after I impulsively sold my old car. When we got to Mini, Hannah did an amazing job listening to our needs and wants, and was able to get us into a 2020 mini in the make and color I wanted within the day! The customer service was amazing, and they made everything so easy! I definitely will not be switching from Mini after this experience! Thanks again to the team for the help!
