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October 2025 by MAHARI MARBLEY (MS MO)
All I can say really nice people my stuff is nice and safe and now I have a lock that I take with me 2 another Morningstar... and don't have to continue buying locks for your belongings so thank you Morningstar
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June 2025 by josef sirus
Excellent customer service!
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June 2025 by Kayla Bewley
Thank you for the consultation and chat!
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April 2025 by nic
Dennis was very professional, personable, and informative ( I had a lot of questions about the facility, from access, security, etc). Dennis was patient, did not rush me nor make me feel my questions were ridiculous.
My unit was very clean which sometimes is not the case in some storage facilities so I 8really appreciated that.
I could have rented at another storage facility, but MorningStar though out of my way, was the perfect fit.
It's important to rent where the establishment treats you with respect and is accessible.
I would definitely recommend Morningstar Storage to anyone who is looking for a safe, clean and friendly place to store their belongings.
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March 2025 by Monica Kovacs-Barnes
3/3/2025: We just signed up for our second unit at Morningstar, and manager Dennis made it such an easy transaction. Before I arrived to sign the papers, he had everything set up, and even applied a 4 month special discount. The unit was spotless, and bonus that it is next to our current unit. I appreciate that I can access my units 24/7. Great business all around.
9/2024:It was easy to get information online & through their customer service chat line (a real person, not a bot!) Manager Blake followed up by phone & we went to view the unit the same day. Got the size & location we wanted; it is super clean & easy to access. Based on customer service, price, location & storage options, I highly recommend Morningstar in Cedar Valley/Austin area.
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October 2024 by Amanda Finn
Incredible customer service!
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July 2024 by Sara Stein
This place is great. Very helpful, very clear about any charges or fees, FREE moving truck! The facility is smaller, which I really liked. Highly recommend. Pricing is very fair and friendly staff.
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July 2024 by Renee Harper
Best customer care and customer response.
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February 2024 by Arthur Martinez
I don’t know how a one star review was posted on my account. My experience with Morningstar has been great. My apologies.
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January 2024 by Hunter Beene
Great customer service and great prices. Would highly recommend who cares about being treated properly
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December 2023 by Ally Hardgrave
The staff here is sincerely some of the best I've experienced in customer service. Kind, helpful and sincerely want to make your storage experience the best they can. Moving and shuffling around your things is hectic and not the most fun, but these guys really went above and beyond to make the experience a solid one. Highly, highly recommend!
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November 2023 by P Gonzo
Great place, it was a quick process and staff was great. 24 access no issues with getting in the building for indoor units. Overall great.
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October 2023 by Marc Nelipovich
I FEEL OTHERS SHOULD KNOW MY EXPERIENCE. They claim “Storing other peoples stuff and taking good care of it.” which is ABSOLUTELY FALSE.My unit (and 2 others) were broken into at 5am on a Sunday morning in July. I did not find out about it until almost 3 days later on Tuesday, by email, after 10pm when NO ONE was available to speak with personally since the office was closed. 3 DAYS after the burglary. I was told that another tenant noticed that the door of my unit was open and items were scattered about the corridor on Sunday morning, and that he called the office around 11am that Sunday, only to have to leave a message about the situation. Yet, NO ONE from the facility bothered to check messages and physically check the facility until the next morning after 9am. So my unit and remaining items were exposed for at least 28 HOURS. I got my list of missing items to them, with pertinent serial numbers, within days. I could have had it to them sooner had I known sooner of the burglary.I REPEATEDLY checked every few days w/ management if evidence and video had been sent to the Travis County detective and was told it wasn't, but reassured that it would be sent very soon. I started checking in with the detective and found out she still had not received anything. Almost 2 weeks after the break in, I asked management again, and was told something to the effect that “I have been working 60 hours a week” and “maybe I am trying too hard to be the detective myself”, and that the data would be sent. If one was working 60 hours a week, for almost 2 weeks after the burglary, I would feel that would be ample time to get evidence compiled and handed over to the detective; ESPECIALLY if the “other two victims never provided any information regarding their units or traceable stolen items”, and since I “ended up being the only participant.” So what was the delay? Management said they had been busy making improvements to the property since the burglary. But why wasn't evidence turned over to the detective ASAP to investigate SAID BURGLARY which prompted them to make these MUCH NEEDED improvements to the facility? I was beginning to feel that if there was a chance to recover my stolen equipment, that that opportunity was evaporating.At over 3 WEEKS after the burglary, I was out of town and I checked in with the detective, and was told “The storage facility did not provide any footage”, and again, that I “ended up being the only participant”, and that the case was “suspended pending leads”. This was UNACCEPTABLE. I had to send a VERY TERSE email to the manager and the general email of Morningstar Storage (which got the attention of the District Manager) telling them that they were obstructing/impeding the investigation, and that I expected evidence to be given to the detective within the day. This FINALLY got the gears turning, and even then, it took them 2 MORE DAYS to get the data to the detective. It had been almost 4 WEEKS before evidence had been turned over by management, and I felt that the investigation and possibility of recovering my equipment had just about evaporated. They had camera footage of the vehicle, but the lighting was NOT GOOD ENOUGH to get the license plate. What is the point in having cameras if there is not enough light to properly identify burglars? It was also admitted to me that my particular unit had an inferior door latch, and that they hadn't gotten around to change it with a stronger, more secure one that many other units had. The burglars had to cut off the door latch of my unit as they could not get by my discus lock. I also had to repeatedly call the office to tell them that the back gate was left wide open while I was tenant.This kind of management from a business is ABSOLUTELY ATROCIOUS, NEGLIGENT, and IRRESPONSIBLE. The manager was even patronizing and EXTREMELY UNPROFESSIONAL writing, “I hope the free lock and rent discounts provided through September have helped offset the compromise...along with your insurance claim.” I would ABSOLUTELY NEVER RECOMMEND using this storage compa
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October 2023 by Marc N.
I FEEL OTHERS SHOULD KNOW MY EXPERIENCE. They claim "Storing other peoples stuff and taking good care of it." which is ABSOLUTELY FALSE. My unit (and 2 others) were broken into at 5am on a Sunday morning in July. I did not find out about it until almost 3 days later on Tuesday, by email, after 10pm when NO ONE was available to speak with personally since the office was closed. 3 DAYS after the burglary. I was told that another tenant noticed that the door of my unit was open and items were scattered about the corridor on Sunday morning, and that he called the office around 11am that Sunday, only to have to leave a message about the situation. Yet, NO ONE from the facility bothered to check messages and physically check the facility until the next morning after 9am. So my unit and remaining items were exposed for at least 28 HOURS. I got my list of missing items to them, with pertinent serial numbers, within days. I could have had it to them sooner had I known sooner of the burglary.I REPEATEDLY checked every few days w/ management if evidence and video had been sent to the Travis County detective and was told it wasn't, but reassured that it would be sent very soon. I started checking in with the detective and found out she still had not received anything. Almost 2 weeks after the break in, I asked management again, and was told something to the effect that "I have been working 60 hours a week" and "maybe I am trying too hard to be the detective myself", and that the data would be sent. If one was working 60 hours a week, for almost 2 weeks after the burglary, I would feel that would be ample time to get evidence compiled and handed over to the detective; ESPECIALLY if the "other two victims never provided any information regarding their units or traceable stolen items", and since I "ended up being the only participant." So what was the delay? Management said they had been busy making improvements to the property since the burglary. But why wasn't evidence turned over to the detective ASAP to investigate SAID BURGLARY which prompted them to make these MUCH NEEDED improvements to the facility? I was beginning to feel that if there was a chance to recover my stolen equipment, that that opportunity was evaporating.At over 3 WEEKS after the burglary, I was out of town and I checked in with the detective, and was told "The storage facility did not provide any footage", and again, that I "ended up being the only participant", and that the case was "suspended pending leads". This was UNACCEPTABLE. I had to send a VERY TERSE email to the manager and the general email of Morningstar Storage (which got the attention of the District Manager) telling them that they were obstructing/impeding the investigation, and that I expected evidence to be given to the detective within the day. This FINALLY got the gears turning, and even then, it took them 2 MORE DAYS to get the data to the detective. It had been almost 4 WEEKS before evidence had been turned over by management, and I felt that the investigation and possibility of recovering my equipment had just about evaporated. They had camera footage of the vehicle, but the lighting was NOT GOOD ENOUGH to get the license plate. What is the point in having cameras if there is not enough light to properly identify burglars? It was also admitted to me that my particular unit had an inferior door latch, and that they hadn't gotten around to change it with a stronger, more secure one that many other units had. The burglars had to cut off the door latch of my unit as they could not get by my discus lock. I also had to repeatedly call the office to tell them that the back gate was left wide open while I was tenant.This kind of management from a business is ABSOLUTELY ATROCIOUS, NEGLIGENT, and IRRESPONSIBLE. The manager was even patronizing and EXTREMELY UNPROFESSIONAL writing, "I hope the free lock and rent discounts provided through September have helped offset the compromise...along with your insu
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September 2023 by Anne Marie Beard
Great company so far. You get 12 months of a locked in rate and use of their box truck. 24 hour access, bathrooms, great staff. Highly recommend!
