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January 2024 by Hunter Beene
Great customer service and great prices. Would highly recommend who cares about being treated properly
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December 2023 by Ally Hardgrave
The staff here is sincerely some of the best I've experienced in customer service. Kind, helpful and sincerely want to make your storage experience the best they can. Moving and shuffling around your things is hectic and not the most fun, but these guys really went above and beyond to make the experience a solid one. Highly, highly recommend!
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November 2023 by P Gonzo
Great place, it was a quick process and staff was great. 24 access no issues with getting in the building for indoor units. Overall great.
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October 2023 by Marc Nelipovich
I FEEL OTHERS SHOULD KNOW MY EXPERIENCE. They claim “Storing other peoples stuff and taking good care of it.” which is ABSOLUTELY FALSE.My unit (and 2 others) were broken into at 5am on a Sunday morning in July. I did not find out about it until almost 3 days later on Tuesday, by email, after 10pm when NO ONE was available to speak with personally since the office was closed. 3 DAYS after the burglary. I was told that another tenant noticed that the door of my unit was open and items were scattered about the corridor on Sunday morning, and that he called the office around 11am that Sunday, only to have to leave a message about the situation. Yet, NO ONE from the facility bothered to check messages and physically check the facility until the next morning after 9am. So my unit and remaining items were exposed for at least 28 HOURS. I got my list of missing items to them, with pertinent serial numbers, within days. I could have had it to them sooner had I known sooner of the burglary.I REPEATEDLY checked every few days w/ management if evidence and video had been sent to the Travis County detective and was told it wasn't, but reassured that it would be sent very soon. I started checking in with the detective and found out she still had not received anything. Almost 2 weeks after the break in, I asked management again, and was told something to the effect that “I have been working 60 hours a week” and “maybe I am trying too hard to be the detective myself”, and that the data would be sent. If one was working 60 hours a week, for almost 2 weeks after the burglary, I would feel that would be ample time to get evidence compiled and handed over to the detective; ESPECIALLY if the “other two victims never provided any information regarding their units or traceable stolen items”, and since I “ended up being the only participant.” So what was the delay? Management said they had been busy making improvements to the property since the burglary. But why wasn't evidence turned over to the detective ASAP to investigate SAID BURGLARY which prompted them to make these MUCH NEEDED improvements to the facility? I was beginning to feel that if there was a chance to recover my stolen equipment, that that opportunity was evaporating.At over 3 WEEKS after the burglary, I was out of town and I checked in with the detective, and was told “The storage facility did not provide any footage”, and again, that I “ended up being the only participant”, and that the case was “suspended pending leads”. This was UNACCEPTABLE. I had to send a VERY TERSE email to the manager and the general email of Morningstar Storage (which got the attention of the District Manager) telling them that they were obstructing/impeding the investigation, and that I expected evidence to be given to the detective within the day. This FINALLY got the gears turning, and even then, it took them 2 MORE DAYS to get the data to the detective. It had been almost 4 WEEKS before evidence had been turned over by management, and I felt that the investigation and possibility of recovering my equipment had just about evaporated. They had camera footage of the vehicle, but the lighting was NOT GOOD ENOUGH to get the license plate. What is the point in having cameras if there is not enough light to properly identify burglars? It was also admitted to me that my particular unit had an inferior door latch, and that they hadn't gotten around to change it with a stronger, more secure one that many other units had. The burglars had to cut off the door latch of my unit as they could not get by my discus lock. I also had to repeatedly call the office to tell them that the back gate was left wide open while I was tenant.This kind of management from a business is ABSOLUTELY ATROCIOUS, NEGLIGENT, and IRRESPONSIBLE. The manager was even patronizing and EXTREMELY UNPROFESSIONAL writing, “I hope the free lock and rent discounts provided through September have helped offset the compromise...along with your insurance claim.” I would ABSOLUTELY NEVER RECOMMEND using this storage compa
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October 2023 by Marc N.
I FEEL OTHERS SHOULD KNOW MY EXPERIENCE. They claim "Storing other peoples stuff and taking good care of it." which is ABSOLUTELY FALSE. My unit (and 2 others) were broken into at 5am on a Sunday morning in July. I did not find out about it until almost 3 days later on Tuesday, by email, after 10pm when NO ONE was available to speak with personally since the office was closed. 3 DAYS after the burglary. I was told that another tenant noticed that the door of my unit was open and items were scattered about the corridor on Sunday morning, and that he called the office around 11am that Sunday, only to have to leave a message about the situation. Yet, NO ONE from the facility bothered to check messages and physically check the facility until the next morning after 9am. So my unit and remaining items were exposed for at least 28 HOURS. I got my list of missing items to them, with pertinent serial numbers, within days. I could have had it to them sooner had I known sooner of the burglary.I REPEATEDLY checked every few days w/ management if evidence and video had been sent to the Travis County detective and was told it wasn't, but reassured that it would be sent very soon. I started checking in with the detective and found out she still had not received anything. Almost 2 weeks after the break in, I asked management again, and was told something to the effect that "I have been working 60 hours a week" and "maybe I am trying too hard to be the detective myself", and that the data would be sent. If one was working 60 hours a week, for almost 2 weeks after the burglary, I would feel that would be ample time to get evidence compiled and handed over to the detective; ESPECIALLY if the "other two victims never provided any information regarding their units or traceable stolen items", and since I "ended up being the only participant." So what was the delay? Management said they had been busy making improvements to the property since the burglary. But why wasn't evidence turned over to the detective ASAP to investigate SAID BURGLARY which prompted them to make these MUCH NEEDED improvements to the facility? I was beginning to feel that if there was a chance to recover my stolen equipment, that that opportunity was evaporating.At over 3 WEEKS after the burglary, I was out of town and I checked in with the detective, and was told "The storage facility did not provide any footage", and again, that I "ended up being the only participant", and that the case was "suspended pending leads". This was UNACCEPTABLE. I had to send a VERY TERSE email to the manager and the general email of Morningstar Storage (which got the attention of the District Manager) telling them that they were obstructing/impeding the investigation, and that I expected evidence to be given to the detective within the day. This FINALLY got the gears turning, and even then, it took them 2 MORE DAYS to get the data to the detective. It had been almost 4 WEEKS before evidence had been turned over by management, and I felt that the investigation and possibility of recovering my equipment had just about evaporated. They had camera footage of the vehicle, but the lighting was NOT GOOD ENOUGH to get the license plate. What is the point in having cameras if there is not enough light to properly identify burglars? It was also admitted to me that my particular unit had an inferior door latch, and that they hadn't gotten around to change it with a stronger, more secure one that many other units had. The burglars had to cut off the door latch of my unit as they could not get by my discus lock. I also had to repeatedly call the office to tell them that the back gate was left wide open while I was tenant.This kind of management from a business is ABSOLUTELY ATROCIOUS, NEGLIGENT, and IRRESPONSIBLE. The manager was even patronizing and EXTREMELY UNPROFESSIONAL writing, "I hope the free lock and rent discounts provided through September have helped offset the compromise...along with your insu
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September 2023 by Anne Marie Beard
Great company so far. You get 12 months of a locked in rate and use of their box truck. 24 hour access, bathrooms, great staff. Highly recommend!
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August 2023 by Kristin Hook
CHOOSE THIS PLACE TO STORE YOUR BELONGINGS! I read reviews online that were positive so gave it a shot. I was pleasantly surprised to find the positive reviews are legit. I called the manager at this site and asked a million questions. Jessica was an absolute delight to work with! She was very patient with my questions, was able to help set me up right away, and kept communication open every step of the way. My move-in was incredibly smooth, the price is right, and the building is safe with easy 24h access. Perhaps one of my favorite things about this place is that they offer a free moving truck! I was able to move in hassle free, and the location is pretty convenient. Cannot recommend this place enough, and I'm so glad I went with it!
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June 2023 by grant boelter
It was a pleasure doing business with this facility. Class act. No hidden cost everything was up front and they have 24 hour acess
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June 2023 by Stuart Perlitz
Clean, secure and easy access. Very friendly service.
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January 2023 by Monique Greene
David and Marco at Morningstar are amazing. I had a hard time looking for a storage space that would allow me to offload my container and I was glad I found Morningstar. They gave me options and made sure I had a smooth move. I recommend this place to anyone looking for a storage space. Their customer service is AMAZING and they will make sure that you are well taken care of.
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December 2022 by Monique Catalan
David and Marco at Morningstar are amazing. I had a hard time looking for a storage space that would allow me to offload my container and I was glad I found Morningstar. They gave me options and made sure I had a smooth move. I recommend this place to anyone looking for a storage space. Their customer service is AMAZING and they will make sure that you are well taken care of.
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November 2022 by Kerlyn
All my appreciation goes out to Wanda! She went above and beyond for me during some very unexpected circumstances that happened over my move. She was responsive, understanding and kind. The storage units are clean and safe. It’s also a huge bonus to be able to utilize their moving truck. 5 stars all around. Thank you, Wanda. Best wishes!
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October 2022 by Bonner Watson
Easily the best storage facility I’ve ever used. Convenient, clean, secure, good price. Customer service was fantastic. David, the store manager, was incredibly helpful and nice! Would recommend this place to anyone.
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September 2022 by Casey James Wilson
Really friendly and helpful staff. David and Marco are wonderful and take the stress out of finding safe storage. The building is well kept, clean and easy to access. Pricing is competitive, especially for the service Morningstar Provides. Overall, this is an excellent storage option that I highly recommend.
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April 2022 by Keith Melrose
Very easy process to arrange storage. The offices and storage facilities are very clean. Wanda is awesome, very professional and friendly
