-
March 2024 by Paul Orfanu
The store is very convenient to access (it has its own multi-level parking), the merchandise is high quality with good selection, and the staff and the store appearance are at the high well-known standard of Nordstrom.
-
March 2024 by Nicole
Wow I had a manager make an example out of me at your Domain location. I bought a pair of Alo leggings and they didn’t fit. I figured that out after wearing them. I took them back within 3 days of receiving them. They were worn, I wasn’t hiding that fact. The cashier I went to in the athletic department, she could not have been going any slower, If she was going any slower she would have stopped. No consideration for the line that was forming behind me. I understand that some cashiers are faster than others so I absolutely understood. We had a pleasant interaction, I explained the situation, I had my receipt, my order number. She was unsure how to resolve this issue. It was her last day and wanted to loop in a manager.Simone (the manager) came over and I explained the situation, again, he asked where the tags where I mention I didn’t have the tags. I wore them to figure out I needed an adjustment in the sizing. I was within the window of return. He said no. I asked about the return policy, since it’s common knowledge that Nordstrom has a great return policy and he said it’s case by case. He mention that if it was a pair of shoes clearly worn and they hurt they could be returned. I let him know these leggings hurt, he said I was lying. I mentioned how the customer should be right, he said that doesn’t apply in this situation. What a terrible and wildly unprofessional interaction.Looking at the reviews on Google this Nordstrom is really lacking in customer service. I learned this first hand. In the economy we live in luxury goods are not a necessity, when I’m investing in something I want a product that is going to fit properly. I did my part and went within my window of time, drove 45 minutes to exchange in store with the goal to find my proper size, and was met with resistance and someone who wanted a power struggle. Shopping is an activity that should be welcoming, respectful, appreciated, fun, and something to look forward to. This was beyond frustrating and frankly a maddening experience.At the end of the day I was able to return them online with no issues. Why are these two avenues NOT aligned? With the policy being case by case I was the chosen one to be told no, in store. Lucky me! I can’t get over how rude and unprofessional Simone was. Maybe this isn’t the right position for him and he should find something without customer interaction.What an awful representation for a luxury brand. Maybe this policy has to change with the historical highs in losses from shoplifting from across the country, but with the mission statement of the store being to exceptional customer service and great experiences. Maybe treating the honest and loyal customers you do have with a little more dignity.I read Nordstrom’s mission statement, their vision statement, the code of ethics, the common thread was customers are the number 1 priority, it looks like they are the ones lying after all.
-
March 2024 by Joy Cruzabra
Always love this store, love the name brand items but half the price and earning points at the same time!
-
March 2024 by Sri Lakshmi Swetha Mandava
Worst place and rude customer service when it comes to alteration. Spoiled my entire shirt and not even ready to accept their fault
-
March 2024 by Aimee Laughlin
Waited 45 min for dressing room. And was asked to stand by the wall cause the store is sooo small
-
March 2024 by vamsi garikipati
Rude customer service when it comes to alteration. They spoiled my Givency shirt and not willing to accept their fault. Incharge Larry and alteration manager was so rude and just tried to cover up their mistakes.
-
February 2024 by Noah L
I recently had an exceptionally frustrating experience with the Nordstrom Domain Northside in Austin, Texas, making it the worst encounter I've encountered with the brand nationwide. I ordered a Max Mara coat (~$1,900) online via the regular Nordstrom website while residing in California. Unexpectedly, the Austin store was assigned to fulfill my order, which was subsequently cancelled without any explanation, leaving my refund unissued.In an attempt to resolve the issue, I contacted Nordstrom's corporate office, which advised me to directly reach out to the Austin store due to the purchase being made with a gift card. Contrary to corporate's instructions, the store manager insisted that they could not process the refund and redirected me back to the corporate office. It was only after further discussions between corporate and the store manager that my refund was finally issued.The situation was exacerbated by the store manager's demeanor, which I found her to be exceptionally rude and unprofessional. It's unacceptable to be denied a refund for a substantial purchase that was never fulfilled. Based on this experience, I strongly advise against shopping at this Austin Nordstrom location
-
February 2024 by James Alexander
I love eating at nordstroms in the domain. If you ever go have their fish and chips it is amazing
-
February 2024 by Natalia Gosteva
There is almost nothing in the clothes department
-
February 2024 by Jennifer Garcia
phone is not being answered. order was supposed to be “fulfilled” by today which was the only reason i even ordered from here
-
February 2024 by Dan Gleadle
Not bad, nothing special though.
-
February 2024 by J T
Uncomfortable return experience at this location.
-
February 2024 by John Hellerstedt
I’ve lost 40 pounds over the last 2 years and my custom made suits were well worn & extensive alternatives needed would not be cheap.The salesperson was prompt & courteous & knew his stuff.I liked the fist suit I tried on, the tailor came & made the necessary adjustments & my wife & spent maybe 30 minutes: totally painless!The alterations were only $60 dollars, the suit was ready in a week (not a rush order) & fits perfectly.Great value, great service, great suit!
-
February 2024 by Kim Stout
Always a pleasure to shop, dine, and meet up for coffee. Latest styles, FANTASTIC service from personable staff & terrific selections! I ?NORDSTROM!
-
February 2024 by Norma Cantu
Brenda was amazing at assisting with my purchase!