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March 2024 by Mrs. M.
Nathaniel was very knowledgable and professional. Very satisfied with the outcome of my vehicle.
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February 2024 by Cara K.
Ask for Jack he fixed my car and gave me an idea why the dealership was ripping me off. He fixed my sway bar link and it runs well now!
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February 2024 by Deborah M.
These guys were great. I was in a terrible bind and had to get down to Galveston from Austin to board a cruise. Had my car all packed up, dogs and all - with dying battery. They greatly helped me ... even chasing one of my dogs that slipped away . I was in such a huge hurry to get the dogs to the border and get to Galveston on time to board the cruise and they got me in and out within minutes. Highly recommend!!
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February 2024 by Jessica Rosales
Went to get new tires. Customer service was excellent and service was efficient!
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February 2024 by Imani Simpson
Nate was great! They got me in and out! Thank you all for all your help!
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February 2024 by Ayesha White
Thank you all for your great service.I have never had a bad experience when I come to this location. Ms. April your team is amazing! And a special thanks to Jackson Clay, Nathan and Bert for doing a great job on my car you guys are awesome! I really appreciate it!
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February 2024 by ApolloADHD
Every time and I mean everytime! I always receive the best customer service. I really appreciate the great work.
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February 2024 by Evan Burrows
I went in because my caliper was stuck pushing in on my brake pad against the rotor. I smelled burning brakes and pulled over. It was about 5 PM so a lot of the auto shops near me were closed or closing really soon. I called NTB and they assured me they could look and it and let me know what’s going on.I brought it in and April greeted me kindly. They took my jeep back and after a little bit showed my that my caliper was stuck and they’ll need to order me a new one. It was about 5:15 at this point.I live in Waco so I needed my car to be fixed and safe for my drive home. The staff here were committed to getting me fixed to so I could make it home with my family. They had to get the parts company to Uber the part over because their drivers were off work.After the part arrived they fixed it. It was a reasonable cost too. I felt bad they stayed longer than they were open but they didn’t make it a big deal and were just happy to help.I was pleasantly surprised and had a really good experience. Thank you!!
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February 2024 by Evan B.
I went in because my caliper was stuck pushing in on my brake pad against the rotor. I smelled burning brakes and pulled over. It was about 5 PM so a lot of the auto shops near me were closed or closing really soon. I called NTB and they assured me they could look and it and let me know what's going on. I brought it in and April greeted me kindly. They took my jeep back and after a little bit showed my that my caliper was stuck and they'll need to order me a new one. It was about 5:15 at this point. I live in Waco so I needed my car to be fixed and safe for my drive home. The staff here were committed to getting me fixed to so I could make it home with my family. They had to get the parts company to Uber the part over because their drivers were off work. After the part arrived they fixed it. It was a reasonable cost too. I felt bad they stayed longer than they were open but they didn't make it a big deal and were just happy to help. I was pleasantly surprised and had a really good experience. Thank you!!
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January 2024 by Gabriela Juarez
Friendly, fast and great service for a car inspection today with Nathan. He even informed me on a recall on my car I didn’t know I had!Thank you!
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January 2024 by Rose Hogan
Great service, considerate staff. Patched my tire, and taught me how to do proper maintenence as well
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January 2024 by Yamily Vergel
Nathan is a great service associate, and He explained to me all the details about service and pieces changed. Everybody is polite and nice. 100% recommend!
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January 2024 by NTB 4436 Austin
This store has the Best Customer Service I have had in a very long time.
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January 2024 by Chelsea Judge
Scheduled my yearly inspection here and was in and out within 20 minutes! Appointment time was respected, Nathanial was professional, patient, and a delight to chat with. I’m very happy with NTB’s service!
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January 2024 by Destynee Rogers
I secure a construction site near by and our company vehicle needs new tires almost every week because of the nails on site. I’m sure NTB is tired of seeing me so often but they never make it a problem when I call in for new tires. They are so nice and welcoming and they always get the job done fast. Even on busy days they always fit me in their schedule. It’s nice to know they remember my name and treat me like a close friend. Everyone in the front and back has great customer service!
