-
December 2024 by Stephanie Lopez
This review is long overdue, but I'd like others to be aware of my experience.
My vehicle was brought in due to a claim. Unfortunately, I had to return multiple times due to the vehicle paint not being the correct color as well as dents still being visible. Staff was hit or miss. Thankfully, making the claim part was easy, and communication with the adjuster was great, unfortunately the repair was a long and frustrating process.
-
December 2024 by DJ Lightsey
The only shop I recommend to get your repairs completed. Great customer service and very capable repair technicians.
-
December 2024 by David Kuyrkendall
Kim was very helpful in providing updates to me about the progress on the repairs to my car. There were several issues that caused delays and she always kept me informed on the progress of the repairs. She is a truly genuine person and really helped
-
December 2024 by Patti Tuccillo
My brand newJeep gladiator was hit from behind by a distracted driver and there was no way I was trusting it to anyone but the dealer with OEM parts. Nyle Maxwell Collision didn’t disappoint, my car looks like the day I drove it off the lot.
-
December 2024 by Keith Everitt
Kimberly was a tremendous help with my insurance claims. She was very knowledgeable and explained things to me that I had no experience with or understanding. She definitely made this ordeal much less daunting. I greatly appreciate the collision center’s willingness to help me out and be flexible with my dealing with the insurance companies. Things could’ve gone much worse, but instead they went quite well
-
December 2024 by Lee Tortorice
Misty and Kim were extremely helpful! Fantastic job! I couldn't be happier!!
-
October 2024 by Anna Raffaella Sedie
Great customer service and my car looks great! No more hail damage!
-
October 2024 by Kristina Gill
Great service. They kept me informed and my car looks great!
-
September 2024 by John Gibson
Misty did an excellent job of making sure my Jeep was properly evaluated for damages and safety. While the other repair shops tried to skimp by on cheap risky repairs. I wouldn't take my vehicle anywhere else.
-
August 2024 by Kara Jackson
I can’t say enough about how much I appreciate the folks here. They worked hard (weeks of negotiations) to make sure that my vehicle was repaired the RIGHT way, not just the cheapest way (because insurance). Even after everything, when I asked to use a discount that I mentioned before we knew it was going to be a drawn-out, dramatic ordeal, they responded “Oh yeah we already applied that! You’re good to go.” They kept me updated throughout and thoroughly explained their rationale for what they planned to do. I am so thankful that I went to them for my repairs.
-
August 2024 by Jadon Lee
I recently ran into a cement wall and dented and scraped the whole right side of my car. Misty was so informative and gave me an estimate within minutes. My biggest concern was one of my doors not opening, but she had Josh crowbar the dent out in just a few minutes and my door opened! I could not be more thankful for her and Josh’s help today - without me even having to ask!
-
July 2024 by John Resch
Excellent customer service, very professional.
-
July 2024 by Ann Elsenburg
I put my 2020 Jeep Rubicon in for bad factory paint which was covered under warranty. They called me and said it was ready, went to pick it up and it looked terrible. The paint was not blended with original paint so I left it and told them it needs buffing to blend the paint. A few days later, they let me know it was ready. I drive a hour from my home each trip, back and forth, it looked decent this time. I go in to sign off on paperwork, she hands me some screws from my Jeep. They had forgotten to put them in my drivers door, so it would stay open when you get out. I had to get someone to repair this after I got home. I was not a very happy lady. I wasted time and gas going to Austin.
-
July 2024 by Kevin Jennings
Scott and Kim, the two folks running the front part of the collision center, are outstanding to work with. Kim has all the administrative tasks covered ; and, Scott is a no-nonsense straight talking kind of guy. In a nut shell, they made a very stressful situation a bit less so. No small task when someone totals your much beloved Fiat 124 Spider with a rock. Don't want to end on a negative ; so, yes, feel confident in entrusting your vehicle with them.
-
June 2024 by Sean McNelis
Excellent experience- Kim greeted me nicely on my first visit and kept me informed on the progress of my truck on a regular basis. Everything went well!
