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February 2024 by John Smith
I recently attended a conference at Barton Creek Resort, and overall, my stay was enjoyable with excellent accommodations and comfortable rooms. However, my experience took an unexpected turn when I encountered challenges with the audio-visual team during my presentation.The rooms and accommodations at the resort were, without a doubt, top-notch, and I had no complaints in that regard. Unfortunately, my positive experience was marred by the rudeness of the audio-visual team. On the day of my presentation, I faced difficulties connecting my computer to the provided projector in my room. Instead of receiving the assistance I anticipated, I was met with hostility from the audio-visual team.This unexpected lack of support significantly impacted my overall impression of the conference. While the rooms and amenities at Barton Creek Resort deserve praise, it's crucial for the management to address the customer service issues within the audio-visual team to ensure a consistently positive experience for all guests.I hope the resort takes steps to improve the training and customer service skills of their audio-visual team members, as it would undoubtedly enhance the overall guest experience at this otherwise outstanding establishment.
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February 2024 by R. T.
One of the best hotels I've been in Austin.
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February 2024 by Camille
Staycation here all the time! My partner and I’s favorite hotel in Austin!
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February 2024 by Martin Hickcox
Nearby activities: Great golf course as well as meeting space for company outings and family reunions. Have a party.
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February 2024 by William Wentzel
We enjoyed the beautiful setting in Barton Creek surrounded by golf and nature. Service was 5 star everywhere we went in the resort. It was a thoroughly enjoyable and relaxing weekend getaway.
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February 2024 by Austin Keating
Very helpful staff, awesome dining options. If you worry about not being able to connect your baby monitor or game system to WiFi because of the redirect not working, they have secondary WiFi for you. And the gym is amazing
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February 2024 by K Christensen
Beautiful venue for a work banquet. Wear your walking shoes and sit back and relax in luxury style!
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February 2024 by MRene Harris
I love the Spa here! The ambiance is tranquil and relaxing, the staff is the best trained I have seen in my many travels. I would definitely recommend this place.
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February 2024 by Elina Manevich
This review is for the spa only. The front desk didn't tell us valet parking was free for spa customers so we had to park in the garage and walk for 10 minutes. By the time we got there it was time for our appointment and we didn't get a tour. Facilities were very crowded. Didn't feel peaceful because of how busy it was.The signature facial is basically a face massage. My friend had a hydrafacial and they burned her face. My recommendation is go elsewhere.
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February 2024 by Steve Stoler
Rooms were clean and nice. Many restaurants to choose from. The food was delicious. The resort is in a beautiful area and the grounds are very nice. The free game room was the kids favorite.
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January 2024 by Michelle Atkinson
I booked this hotel in June 2023 for the solar eclipse in April 2024. In Dec 2023 they cancelled our reservation and moved us to the downtown location (still charging us resort fees). We booked this venue for a reason and do not want to stay downtown. They were extremely rude when they called to cancel my reservation saying it was a computer glitch with no apology. A manage apologized later on for how it was handled, but they would not answer any of my questions or how the whole thing sounded really sketchy. I read from someone else that a manager finally admitted to them that they had a hotel buy-out so they cancelled everyone's reservations from months prior to make more money. The whole situation was handled terribly with no accountability.
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January 2024 by Carole Werner
Third time to visit. Gets better every time. Great place to get away that's not very far from
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January 2024 by Marcos Braun
Beautiful
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January 2024 by Sydney Branch
This hotel needs heating. I’m at a conference and it’s 55-60 degrees inside and they said there is nothing they can do about it. Very unfortunate considering that it’s a very nice hotel otherwise but hard to enjoy anything when you are shivering at night.Noteworthy details: Need better heating
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January 2024 by Brock Stevens
I don't ever WANT TO LEAVE!! This place is beautiful and intoxicating!
