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September 2024 by Ulysses Estelle
Ms. Kaitlyn was really helpful my volswagon broke down on the highway and when I got it towed in she did everything she possibly could to get my vehicle looked at. As me being a customer that means alot. Great job Ms. Kaitlyn. Keep up the awesome work!
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September 2024 by Jess Lowney
Reggie is the BEST! ⭐️⭐️⭐️⭐️⭐️ Reggie sold us not one, but two cars. He made the process easy, quick, and fun. Thank you, Reggie for a great experience!
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September 2024 by Regina McBride
Had an easy pleasant experience purchasing a used car a few days ago. I had been to several dealerships by myself and was often not helped, ignored, or not taken seriously. I was approached almost immediately by Mayson. He was friendly, very easy going and attentive. When I realized during the test drive of the first vehicle that it was a bit out of my budget, Mayson began looking through inventory to see what if there were other options for me. Mayson and his boss, Phil, pulled a vehicle out that they had just received and wasn’t even fully ready and I immediately liked it. I felt heard and seen throughout my time there and I couldn’t be more thankful. Thank you so much Mayson!
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September 2024 by Amateur Badass
They unapologetically sell lemons. I've had my VW Jetta for less than two years and it has already had major mechanical problems. My vehicle is my livelihood, so it is a major problem that it takes them 4-6 business days (6-8 calendar days) just to complete the diagnostic. Now I'm told they're going to weasel out of the warranty because it has barely over 50,000 miles on it. Yeah, VW guarantees the quality of their vehicles as long as you don't drive them I guess.
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September 2024 by Magenta Lynn
Reginald Collins aka Reggie, went above and beyond to help me and my little family get into a reliable, beautiful 2024 Volkswagen Atlas. I am so pleased with the ease of the process. He came to San Antonio to pick up my less than perfect kia, and brought me an Atlas to test drive. I'm eternally grateful for Reggie. Reggie, I appreciate your time, focus, and attention to detail in making the transition as seamless as possible.
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August 2024 by Luis Saldana Vargas
Orenzo took care of all my questions and needs. Highly recommend talking with him.
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August 2024 by Extreme pressure washers
Nice cars great service
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August 2024 by Lucas Zwernemann
I’d rather not put any stars. Do not bring your vehicle to get serviced here. They will try to scam you out on your money and make up a lie about why. I’ve already had to get a refund on a part that wasn’t broken but they refused to refund the money for Freon that didn’t hold. That was a lie because I went to Austin VeeDub which showed me my car can hold a charge. Go to Austin VeeDub who will actually tell you what is wrong with your vehicle. This place shouldn’t be in business.
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August 2024 by Andrea Tovar
Sean Bailey was fantastic! He kept me posted on my vehicle and worked with me. I was impressed with the overall service I received!
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August 2024 by Joe Cruz
Y'all please go see Mayson Fite. Extraordinary salesman with experience in customer service and servant leadership. This is really a professional who not only knows the auto industry but cares. This is rare in car sales. Many people in Austin especially are looking to take advantage of first time auto buyers. Mayson walked me through every step of the process, and when it didn't work out for me, he remained courteous and locked in to help me get reliable transformation during a really rough patch. When I hit rock bottom, VW Onion Creek came through. Additionally, the customer services offered by Arron Richter were very impressive. Like Mayson, Arron is sharp, smart and capable. Very presentable young gentlemen who are a pleasure to work with. Thanks so much.
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August 2024 by Cesar Perez
Our first Volkswagen Tiguan! Loved it! And our sales guy Jayden was great salesman!!
We were unfortunately in a car accident but this car saved us! We walked out safely and all 5 bags deployed. Definitely recommend !
We truly have more appreciation for VW Product!
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August 2024 by Angel Estepan
Service in dealerships leaves a lot to be desired. I usually use Christian Brothers service because they are great and upfront and honest. This particular visit to VW service could not be avoided because only VW computers can “fix” my issue.
I went in specifically to get a quote on the pricing of an SOS or emergency call module (I did extensive research and KNEW this was the issue)and an oil change , but My service person Laura told me that she could not quote me a part without having a diagnosis ran, which would cost $200. I asked why she could not tell me a price on a part if I already knew what was wrong, but she insisted that her master mechanic had to run diagnostics and I had to leave the car there for a few days.
I obliged since I had no other choice, as only VW could do this.
On the same day, I had the answer from them that I already walked in with; my sos or emergency call module needed to be replaced, quote of $1400. I declined the service and was able to pick up my car same day. All in all, for an oil change and some filters, I paid $550. Very overpriced and they seem to just be after your money at every step. My car is maybe worth 10k, and they wanted 2k+ for an oil change and a call module.
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August 2024 by Zoran Vukmirica
Exceptionally professional on all levels. The facilities are clean, well-designed, and comfortable, complemented by an outstanding staff and even better service.
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August 2024 by Michael McCullough
Greatest salesman I have ever came across! Reggie went above and beyond to get me in this ride and gave me some great advice!
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August 2024 by Cory Johnson
Onion Creek VW was great! Reggie our sales rep was awesome!!!!! He was knowledgeable and made the deal easy. Love the new Atlas!
Thanks Reggie!
