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March 2024 by Wendy ITB
I did not have the opportunity to work out, I only walked in for information.I believe it's crucial to offer constructive criticism when necessary, particularly regarding the appearance and demeanor of frontline staff. Recently, during a visit to Orange Theory, I encountered a disappointing experience at the very first point of contact—the greeter.Upon entering the establishment, the individual assigned as the greeter/front desk appeared disheveled and unkempt, giving off an impression of neglect in personal hygiene. Their disheveled appearance, coupled with an apparent lack of grooming, detracted from the overall professionalism of the establishment.First impressions matter significantly in the service industry, and the greeter serves as the initial representation of the establishment's brand and values. Therefore, it's imperative that individuals in such roles present themselves in a neat, clean, and professional manner. This includes ensuring personal hygiene standards are met, such as showering regularly and maintaining a tidy appearance.The lack of attention to personal grooming not only reflects poorly on the individual but also reflects negatively on the establishment as a whole. Customers may perceive a lack of care and attention to detail, which can erode trust and deter repeat business.In offering constructive criticism, it's essential for establishments to prioritize staff training and provide guidance on maintaining professional appearances. This includes regular reminders of dress codes and grooming standards, as well as access to facilities for personal hygiene upkeep during working hours.Overall, while constructive criticism may be uncomfortable to deliver, it serves as a valuable tool for improvement. By addressing issues such as the appearance of frontline staff, establishments can enhance their brand image, foster positive customer experiences, and ultimately drive business success.
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March 2024 by Susan Vice
This is a visiting studio for me and I just want to say one of the best run studio’s I have seen. The whole staff is friendly and welcoming every time I visit . The coach I had for the 10:00 class was excellent. The studio is always clean and equipment is operational. The biggest plus is I can always count on a challenging workout … exactly what I pay for .
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March 2024 by Blake Benfield
I have been going to Orange Theory for over 2 years now and I love it. I feel stronger with each class and the cardio helps me push myself more than I used to just at the gym. Coaches help keep you focused and are all positive. Can recommend enough!
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November 2023 by Laurie Kubiak
I could do every one of their exercises and treadmill workout but I injured my knee here. To me, the workouts are too intense, and cause injury. I’ve also talked to a few others and they state they sustained injuries here too. I dropped my membership because I rarely saw results, and the price wasn’t worth it, plus I didn’t want to stay injured. We were always crammed in that workout room, and I don’t like bumping into people. Also, there are so many employee changes. If someone was there as a Coach, they’d soon leave.
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September 2023 by Dancing S.
Absolutely horrendous. I signed up for a free class thinking to get back to a regular exercise routine here. Turns out they didn't want new businesses. The rude woman dismissed me after showing up 17 mins prior to class start time since they want you to show up 30 mins prior to start. After taking your credit card information for booking the free session, this is the type of crap you had to deal with. FYI- no one wants to show up half an hour early just to hear your sales pitch to get people into a membership instead of letting them enjoy the class and decide for themselves. Never again!
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August 2023 by Nivedan Suresh
No equality from my observation , I had joined not once due to traffic was able to go to the class and one instance I was 10 seconds late so they were very firm with rules and had not allowed me , that impressed me first but I observed they let other folks in othe days in I looked at the clock it was 2,3 mins past the 5 min mark,it makes me think why this discrimination??
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August 2023 by Sara Doran
Great large studio. Coach Donnie is one of the best coaches I've had; specifically discussed a strecg routine to help with my problems. Generally small enough groups that coaches have availability to help with best form and good practices. Would highly recommend visiting or dropping in for a class.
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July 2023 by Katie B.
Loved this OTF! Very friendly staff and Coach Jonnie was great. He kept the class moving and was a positive force in the room.
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April 2023 by Rob Rutherford
Best gym ever!!! Come try us for free ?Good vibes, guaranteed results, amazing community!Stop in or call us! ?
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January 2023 by Mary
I've tried many gyms, but something about this place makes me actually come and work out.I'm not even sure why, it's expensive so that might be it, but an expensive gym that i actually go to is better than a cheap gym i don't go to.Kaitlyn is the best! So i definitely love coming to catch up with her!And 6 months later still going every day I'm off, so something is working. I'm much stronger and feel way healthier!
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December 2022 by Jyoti Lohman
Love OTF! Great workout with awesome results. I always feel amazing after a workout there! The arboretum studio is in a convenient location with lots of parking, the studio is always clean and well run. I love that they have so many class times, I can always find one that works with my schedule. The front desk is friendly and helpful, the music is fun and the coaches are top notch.
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December 2022 by Alice Yang
In my experience, worth every penny to be guaranteed a tough work out rather than puttering around a traditional gym trying to figure out what machine to use. The staff here are so personable and inclusive. Clean and well maintained studio
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December 2022 by Maria Diaz Figueroa
As a data freak and someone who loves keeping track of my fitness, I love I can track everything about my workout at this OTF location. From average pace, maximum speed, watts on the rower, this gym has the technology to do just that. I love I can track even how much percentage of body fat I have lost/gain quarterly by using the inbody machine.The coaches, the music, the workouts, challenges, the community are amazing and is always fun! You all. This is my Disney World! I can’t recommend OTF enough!
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December 2022 by Campbell Ingraham
Love this studio. The staff is fantastic and they make an effort to know your name and make conversation. And ALL the coaches are great at what they do and eager to help you be your best.
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December 2022 by Heather Harris
I've been a member for 7 years and counting, and I LOVE it. Super efficient, hour long calorie burn, and I never get bored. Plus, I can always find a time that works and a nearby location no matter where I'm traveling for work. If you're the kind of person that can't just walk into a gym and motivate yourself, this is your place!
