-
January 2024 by Daniel Wilson
The only O'Reilly Auto Parts store I've been to that doesn't allow customers to use the restroom, and the employee was rude. I would put 0 out of any amount of stars possible if that was an option.
-
January 2024 by John Zamora
Super friendly and helpful. Have been for years!!
-
November 2023 by Tanya Soans
The customer service at this store is awful. I’m not sure I have ever encountered such rude, lazy service at a parts store. Basic service seems foreign, especially considering that I went in after they sold me shoddy parts. OReilly’s used to be a decent store. After this experience I will never shop with them again, there are too many better options.
-
November 2023 by Robert Owens
Called to find out about replacing my dead battery and they told me that it was too difficult to replace the battery on 2018 Subaru Crosstrek. They didn't want to help, plain and simple. It is the easiest battery to replace. I just didn't have the right wrench. Once I did, it took me less than 5 minutes. What is crazy is I would have given them a tip to help me out.
-
November 2023 by Toby Allred
They had POWER WAGON parts. A difficult thing to find anywhere but in Austin Texas at 8:50 PM. (Right before closing) The staff was great in helping me get what I needed in a crunch.
-
October 2023 by GG
Terrible customer service 0/10 employee was on instagram and was just kinda grumpy both times I've gone here! Autozone is way better
-
September 2023 by Randall Ritchie
Over here regularly for work purchases, great staff.
-
September 2023 by JOSE JIMENEZ
They have very good attention and quality in the parts.
-
July 2023 by Mark Wright (The Reawakening)
If any of you are, in any way, confused as to my identity, come and be the recipient of truly superb customer service and product knowledge. All of that coupled with great management. Truly a site to behold!!
-
July 2023 by Rebecca
O’Reilly Auto Parts is my go to for all of my car needs and what’s even better is that I always order online and get next day free delivery!
-
July 2023 by Kristen Fuchs
Austin oak hill store customer service is atrocious. Please contact me. They didn’t do the work and John Paul the manager left the store when we came to pick up the rotors that were never turned after 48 hrs. Then when I called today, Jose argued with me on the phone. Napa across the way was so friendly and upgraded our selection after such a hassle. Napa has life long customers now.
-
May 2023 by Kevin Knowles
They connected my battery wrong and my car wouldn’t start the next day.
-
May 2023 by Paula Minick
Refuse to return any of my unopened items, and refused to return for cash. Rude Manager. Auto Zone is way better.
-
March 2023 by Larry E.
As always quick and easy service. I don't need to go there much but I have always come away happy. They know their stuff and freely share advice.
-
February 2023 by Meret S.
Amazing staff! Marcos helped me get my car up and running in NO TIME. He is so knowledgeable about cars, and even gave recommendations on where I could source parts for my car if work was needed at the shops. He was authentic, personable, and respectful as I was completely out of my comfort zone Marcos for the win!
