-
January 2024 by Rebecca Stuart
Needed a new battery and they installed a new one and had me on my way within 20 minutes. Christopher was absolutely fantastic and very helpful. Will definitely be here again.
-
January 2024 by Russell D
There are definitely better O'Reilly's in Austin than this particular one
-
December 2023 by Andrew Thompson
Bought a battery two years ago and O’reilly’s gave me a 3 year warranty on it. It died on thanksgiving and O’reillys wasn’t close enough to go swap it out. I had to buy a new one from one of their competitors. When I went to O’reillys later with the old battery and the receipt for the new one, they actually honored it and paid me back for my original purchase 2 years prior. O’reillys has won my business for years to come! What an honorable and generous company!! Good customer service is hard to come by these days but I hope to pay O’reillys back with my business for a long time!!
-
November 2023 by Amanda Rhodes
Christoper here is very rude. I walked up to the counter mind you no one is there he not speaking to anyone he tells me he’s dealing with customer and I say sry I didn’t know and I turn back around and he’s making rude faces at me. Someone woke up in wrong side of the bed.
-
September 2023 by Joel Volkert
Overall I had a great experience and big props to James for his customer support and great attitude. The only reason I give this 4 instead of 5 stars is that they were going to make me pay to have someone else install my car battery, despite an employee telling me they would do it for free. I had to explain a few times before they agreed. In the end, James came over and was happy to help me out and I'm appreciative of that, especially considering how hot it is outside!
-
September 2023 by shawn jackson
Had what I thought was going to be a simple brake job. Ran into some difficulty. James provided me with quality parts and some advice to complete the job successfully. Thanks a million!
-
September 2023 by Justin Henson
James, the manager, was a great guy. Helped me swap out my battery and get back to work in less than 15 minutes. Appreciated his initiative.
-
August 2023 by Jeanette Guerrero
I stopped by today 7.30.23 around 3:30 ish. I will give them one star because one employee who was helping another customer outside was helpful telling me the other employee could help with testing my battery. Ernesto asked me what he could help me with, I said the guy outside aid you could test my battery. Ernesto responds with he can help you when he’s done. The guy comes in and hears him and responds you can help her, I’m still helping the other customer. Ernesto was reluctant to assist, maybe because it was too hot outside and didn’t want to do the job. He looked up the car make and model 2019 Subaru Outback 3.6 and said yes we have it but we can’t install it because it needs a specialize person to change it out. Long story short I went to Advance automotive and Ethan the young man working there I’m guessing is a Subaru battery installer specialist. He had no problem installing the new battery. I think Ernesto was not wanting to be outside. You don’t want my money I’ll go elsewhere.
-
August 2023 by Veronica Moreno
I stopped by to have the battery on my truck checked. James Hernandez the store manager greeted me when I walked in and provided me with exceptional service. Diagnosed my battery and provided the options I needed to have it replaced. Great location and I recommend coming here for your car needs.
-
August 2023 by Jared Dämm
I recently moved and my truck battery died.I lost the receipt for that battery that was still under warranty, and Maryland went above and beyond to help me find the receipt number in her stores system so I could get it exchanged at a different location.Super helpful and very friendly!!!Thank you so much Maryland you're a life saver!
-
July 2023 by Joshua Hernandez jr
Went to o'Reilly on manchaca and slaughter needed a battery and other parts. Spoke with the gentleman there james and he was very helpful an got me everything I needed to get diy project done. Thank you, definitely going back to this location.
-
July 2023 by Ronnie Ray
New store manager james young guy doesn’t know anything in his inventory can’t even find part history or know which products he carries . Corporate needs to send him back to training or move him down to bring the old managers they had back that actually knows their stores.
-
June 2023 by Heather Thomas
A little slow. Walked in with a bad starter that was under warranty. Took a while for them to figure out how to test it. Then they tested it 3 times. Very frustrating because my car was stuck in a parking lot a few blocks away. We were trying to get it fixed so I could get back on the road before the storms came through. Finally got out of there and got my car fixed and got back on the road right as it started to rain. Close call. I spent more time in the store than I did replacing the part. Special thanks to Chandlers Diesel for helping me that day.
-
May 2023 by Zack Bartlett
Went in today to replace a headlight bulb since they offer free installation if you buy the part from them. While the part was more expensive than elsewhere, the service was OUTSTANDING! Let me tell you, this was not an easy task. Four employees were in the parking lot with me in the pouring rain and they would not quit till they installed it properly. It took about an hour but we got the job done and each of them were a delight to work with while we tried to figure out the assembly and connection issues. Shout out to the manger who was finally able to install the bulb, I’ll definitely be coming to this location for any future auto part needs!
-
May 2023 by Morgan Dulany
A little slow. Walked in with a bad starter that was under warranty. Took a while for them to figure out how to test it. Then they tested it 3 times. Very frustrating because my car was stuck in a parking lot a few blocks away. We were trying to get it fixed so I could get back on the road before the storms came through. Finally got out of there and got my car fixed and got back on the road right as it started to rain. Close call. I spent more time in the store than I did replacing the part. Special thanks to Chandlers Diesel for helping me that day.
