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November 2023 by Joe R.
I've been a member for about 2 years and recently canceled my membership after having two of my rims damaged during a wash. I met with Jorge, the manager and we looked at the footage. I was only shown footage of the car entering the wash and they're clearly was no damage. Footage of the car exciting was not shared. I met with the owner, Russel, who wasn't very helpful nor concerned with the incident that occurred.In the end, he decided that there wasn't enough evidence to support the damage occurred during a wash even though the footage showed no fame prior to entering. I've since had my wheels repaired and moving on with life. Posting my experience with hopes to help others avoid this place.
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November 2023 by ATX Rexs
Proceed with caution. The employees are kind and professional and do their best. However the manager is extremely rude and will price gauge you based on your vehicle. The manager decides if they are open or closed and what you will pay for your vehicle based on their opinion. Terribly rude customer service from the manager. Try driving to a different location or entirely different chain. The advertising for detailing is misleading and false and your quote will be obscenely over priced by a very grumpy person.
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October 2023 by Ha Na C.
Quick, professional and nice staff. Clean and spacious waiting lounge. The car washes aren't always spotless and immaculate, but they're good! The staff is working really hard and it's just going to get dirty soon anyway, haha. Tip and be kind! Would definitely recommend!
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October 2023 by Bill S.
Like the car wash quality, but I have moved away from the area. Have tried to cancel my membership for three months. Twice in person at the car wash and three times using a text that they recommend. Unless you intend to use them for the rest of your like I would stay away.
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October 2023 by gustavovzla 17
My car always comes out clean and the attention is good! They have everything! And they do everything! You won't waste your time come !!!
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October 2023 by Nick Olivarez
The car in front of me hit his brakes on the tracks getting wash. Talk to the manager and he wasn't able to help.Been a client there for over four years.Canceled my membership.Response to the owner.I confronted the truck owner that was in front and ask him why he hid his brakes. He said he did not but he also smiled. That's when I asked to speak to the manager. I asked him what I could do. He did not tell me to get the guys insurance. He did not even want to come and look at the damage to my vehicle. He was hiding in the office. That's what made me mad and I told him I wanted to cancel my membership.He came to my vehicle and took a picture of tag. Again I ask him if he wanted to see the damage and he walk away.
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October 2023 by madhur jaiswal
Worst experience ever..I recently visited for a car wash, and unfortunately, I left with a sour experience. While the exterior of my car was clean and shiny as expected, I was shocked to discover a dent around the trunk area that wasn't there before
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October 2023 by Pui S.
They took away the free vacuums and kept the price the same. I have since cancelled my monthly service.
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September 2023 by Chris Miletello
I’ve had a subscription here for years and generally have been pleased, but it seems like more parts of the car wash are broken and not repaired. I’ve brought this to several employees attention to include the manager. Went there today and the entire right side of the car wash was not working. Tire shine part of the car wash was inop also. I can’t think of any reason the owners feel that this is acceptable . . Also half of the vacuums are clogged. I’m probably going to switch car washes. If you’re considering a subscription, it’s less and less of a bargain as things are broken.
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September 2023 by Alice George
Efficient and detailed, this car wash delivers top-notch results without the fuss. Highly recommended for those who value quality.Services: Polishing
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August 2023 by darshan vora
Worst Experience ever. I had scratches all over my hood after the car wash and it didn’t even clean the car properly after paying $22 for the wash. When I brought this to Manager’s attention he denied the scratches are due to them and regarding car not being cleaned he said it is just dirt you can wipe it off. Well then what was the point of taking your car wash service. The Scratch marks clearly shows they are caused by the wash brush but they completely deny it.
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August 2023 by Nancy Cranfill
Inside windshields both had bad smears. Not noticeable when under the awning, but as soon as sun got in that angle....ugh! Other than that-was great, but it's just aggravating to pay that much and have a front and back windshield that this mobility challenged person has now got to figure out a way to correct.☹️
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August 2023 by Nguyen S.
I just moved to Austin recently and decided to get my car washed. Without prior experience, I went on Reddit and searched for the best car wash in Austin. Through many threads, I have come to a general consensus, which is Palms Car Wash. However, everyone is referring to the Palms on Brodie, while the one on 2011 W Parmer Ln is closest to me. Not too bad, google reviews for this place are still pretty good. I bought the Ultimate package. When I got there, I just had to wait a bit for my turn. When I got home, I discovered that there was a patch of detergent left on the side of the car, and behind the rear window, many white streaks were also stretched and dried. Really disappointed! I live in an apartment so I cannot wash it again, I can only use a damp cloth to wipe it. Simply forget this place and never come back again.Also, the ultimate package I bought is priced at $13. It's not really worth it. You won't notice the difference with the basic package at $8.
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July 2023 by Ritesh Sah
They’re scamming people They ask me 1st buy our purchased then only i’m allow to use free vacum but not all others places have same rules in Texas.. why did they do that to me. No idea even after I wash my car with them the vaccum is so low in air and doesnt even work.. worst place ever for car wash.!
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July 2023 by Tara Joy
Sib is the best!!! I had a detailing done here and he did an amazing job. He is always so friendly and gives the best service! He always has a smile on his face and makes people’s days better. 10/10 recommend!! ?
