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March 2024 by Med F.
Yelp unfortunately doesn't have a zero star rating so I am writing it instead: ZERO RATING. Staff is so disengaged and totally inept. Not sure if they get any training in customer service or product knowledge. The employee that helped (or didn't) was very young, rude, dismissive, disengaged and clueless. She was probably 17 years old and zero experience. The manager intervened but was as distant as ever. I'm not sure how this place stays in business. They certainly lost my business.
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January 2024 by Madison D.
Shame on this store. If I could give it zero stats I would . I will be reporting this store to corporate (it's a franchise as I found out) and the better Business bureau . My husband picked up balloons for my daughters birthday one evening. Upon opening the balloon bag we noticed one balloon was a tad droopy and discovered a small leak in the balloon . The balloon was not damaged on the bag on way home . We would have called store or gone back that evening except the store had closed. My mother in law went to our local grocery store for a replacement balloon so my daughter would have a larger number five when she woke up . The day after I attempted to return the balloon to the store as it leaked by morning and waited 20-30 minutes for a manager to speak to me . I was rudely denied a refund and was accused of damaging the balloon myself . The manager tried to mansplain me and told me to calm down . I normally wouldn't make a fuss over 16 dollars but I received a faulty product. Shame on this store . Cancel party city on Brodie Ln
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December 2023 by Dean Clark
I am very grateful that there is still a store like this left where you can take the grandkids and try on many different outfits and visualize different possibilities and costume ideas with the whole family.Much better than buying something on Amazon!The staff is very friendly and helpful and seems to enjoy what they do.They have a lot of different party items for different times of the year also and it's always good to get a recommendation on some cool ideas that you might not have seen or thought of before.
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November 2023 by WEB G
cat is by far one of the best employees here! they're so friendly, patient, and i've had nothing but wonderful experiences with them! they deserve so much more credit than they're given ♥️
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October 2023 by Claire B.
Each time I go here I swear I won't be back. But tonight when they called and woke me up to tell me they made an error and forgot to charge me for something and it couldn't wait until morning that was the last straw. If you make an error, at least be considerate to your client, call during the daytime, apologize, offer to make things right.
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October 2023 by Jodisstrother Strother
So grateful for the amazing customer service I received at the Brodie Party City! Stephanie and her manager, Georgia, were so helpful. I had about 1 million questions about balloons for an upcoming event and Stephanie tirelessly and happily tracked down the information. Thank you for the excellent service!
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October 2023 by Michael Lencioni
Be careful with party city there are company owned stores and franchises and these have two different sets of rules. Its insane this company has stores that don't accept returns on their returns eligible list. when i was in there another person showed up with a return and was told to go to a different store
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October 2023 by Donovan Calabaza
Don't expect a "friendly welcome, or can I help you from the balloon desk." Georgia and her helper seemed annoyed, I asked for help, as I am unfamiliar with the party City store and I was made to feel as if I was a bother.I decided to head to HEB where I know customers are welcome and helped with friendly demeanors.
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October 2023 by Meredith Mojica
The worst party city I've been to. We were accused of stealing and they made us empty our pockets and lift our shirts. They claimed that they "saw us on cameras" when we had not stolen anything. Will not be coming here again. Absolutely humiliating.
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September 2023 by Keston Mendoza
THIS SPECIFIC STORE PRICE GOUGES!! I went in looking for Halloween decorations that I saw on the party city website. I was really surprised to see items were marked up to $15 MORE than what was listed on their website. When I asked about the price differences I was told it was because this particular party city was an “independent store,” so they can just change the prices to whatever. Something just doesn’t sit right with me knowing they are ripping off customers.
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September 2023 by All Larm
I have been there several times in the past few months. The assistants on the weekends and evenings are so awesome!! They have gone the extra mile for me by staying later just to help me when the store was closed. They also blew up balloons for me personally to help me for my event when I did not order that and it was on their time. They are also friendly, welcoming, and responsive at the counters when they are swamped. Thank you for such a great team!! It makes it so worth it to me to go there.
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September 2023 by Stephanie Pittman
The absolute rudest staff. With Halloween coming up I suggest you take your business else where. I asked for 11 balloons to be filled and I felt like such an inconvenience. I was told they were short staffed and they didn’t know if they could do it. After confirming with another associate Marissa reluctantly filled my balloons. She then pops one and sends my mother to go get her more. Please note; there were two other people in the whole store during their “staffing issues.”
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September 2023 by Daisy
packed with great party stuff. i love all the character themes - mario, pokemon, sonic, ninja turtles, etc, they're all so cute!
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July 2023 by Mindy Jones
Beware. If they sell you a defective item, they will not give you a refund. I opened the package took something out, it would not work and they would not give me my money back. I will never shop there again. And I hope you don't either. It is ridiculous policy to have an open item that you cannot return when it is their fault you could not use it. I literally spent over $200 on party supplies that day. They just lost my business forever and all of my family and friends as soon as I tell them about this. So party city, I hope it was worth it.
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June 2023 by Rick H.
What a joke! They have employees everywhere and the store is empty. We tried to get one balloon and they said it would be an hour wait. These post Covid workers are a joke. Nobody wants to do there job anymore. You work at a place that sell balloons air up the balloons.
