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July 2024 by Lauren Elise Lipker
Truly, if I could give 0 stars I would! What a joke! We rented a car from Payless - first of all, no attendant at the desk. We then went down to Budget, which sent us to Avis for the Payless reservation. I repeatedly had to decline options, due to the fact that the desk agent would not take no for an answer. To my surprise when I reviewed the receipt (not really surprising, honestly) - I was charged for the toll pass for an extra $12.95 a day. I will come back to that in a second.
We went out to the car - first off, it was FILTHY on the outside...and it had dents all over it, and look like it had been sideswiped in a couple areas. Took a video, got everything packed up --- and headed out. Upon exiting the parking garage, also noticed the tank was only 75% full of gas. Again, not shocking.
I called Payless customer service two hours later when I got to my hotel to notify that the tank wasn't full and to take the toll pass off my bill.
1st call -- for 11 minutes to notify of 3/4 gas tank full & non-approval of toll pass. Sent me to “ TX toll number”
2nd call -- for 2 minutes - called toll number and they explained I’d have to call back customer service, they are not affiliated with the rental service
3rd call -- for 14 minutes to notify of 3/4 gas tank full & non-approval of toll pass. Put a note on my file and stated I would need to call after returning vehicle.
Seriously spent 45 minutes of my time trying to right my issues - got sent on a wild goose chase for nothing.
Returned vehicle, with a full tank, on the expected day and the individual checked our car and said we were good to go. This car DEFINITELY had issues - as we went through 2.5 tanks of gas (25 gallons per tank) in five days and drove 300 miles --- the car also sounded like it was about to fall apart.
The next day, called to dispute toll. This was the easiest part of the experience, but still a pain to have to do it when I refused it to begin with. I made no mention of the gas tank not being full. Let it go. Got reimbursed for the toll.
To my surprise, I got an email a week later saying that the car had been returned with “excessive soilage” with bill for $125. ARE YOU KIDDING ME?! I'm sorry - I have never had an issue with cleanliness of anything, let alone property that wasn't mine.
I called the customer service number on the email and had a 15 minutes conversation to dispute excessive soilage. Individual sent me pictures and it is LIGHT pebbles on the floor mat of the drive side and passenger side floor mats. Literally about 10 pieces of sand. NOT KIDDING. There was no trash, no debris, nothing...other than 10 pebbles. There was nothing the agent would do for me; I asked to speak with a supervisor. She explained she would call me the following day. I never received a call - shocker. I have disputed it with my credit card.
Mind you, the car was FILTHY when we received it. So apparently they’ll charge me and clean it for the next person, but it was totally fine to give it to me dirty and missing 1/4 tank of gas. But my light pebbles were an issue. Even in their report, the severity said minimal.
DO NOT RENT FROM AVIS, BUDGET or PAYLESS - you will indeed pay more. I should have known. My brother-in-law actually made that comment when he asked where I rented; I should have listened.
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April 2024 by Jeff Boe
Got charged $125 for “sand” in the vehicle. I’m from Florida, where we expect basic car vacuuming to be included in a car rental fee. There is literally not enough sand in Central Texas, let alone on the floor of the car I rented, to justify a $125 vacuuming fee. Get serious, guys.
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April 2024 by Sharon Chien
I want to bring to attention the outrageous and baseless accusations made by Payless. We rented a Genesis from them as a last resort over a busy weekend. We received an email claiming $450 for cleaning fees due to smoke smell upon returning the car, which is completely false. Neither I nor my husband and two little kids smoke, and we returned the car as is. It's unacceptable to see big corporations price gauging customers with little legal recourse. As a consumer, I refuse to tolerate these ruthless companies and urge others to boycott Payless. Don't make the same mistake as I did, avoid Payless at all costs. Yes, in the end, they did not charge us after I called and complained. WARNING: DO NOT GO HERE!
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April 2024 by Kenneth Tuckus
#1 the 64.95 fuel charge I denied it but I was still charged .When I returned unit I was charged 119.00 for fuel after I topped off unit right before I retuned it. I had to add oil because the warning light came on to add oil now , windshield wipers stopped working while I was driving and never worked again and rear tires almost bald had maybe 2/32 of tread left
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January 2024 by Heather Marceaux
Waited almost 2 hours for a vehicle that I reserved over a month ago. Once we finally got on the road the low tire light and oil change light came on.
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December 2023 by Adrienne Strand
Super-convenient to have the rental facility right at the airport, we appreciate the ease at which we were able to rent a vehicle and continue our trip. Thank you!
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November 2023 by Susan Thomas
Great experience. No lines at the airport. Upgraded to a premium vehicle. Courteous phone assistance!
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November 2023 by Hector Martinez
DO NOT RENT HERE THE MANAGEMENT THEY ARE VERY RUDE AND DISCRIMINANT FOR NOT KNOWING ENGLISH WELL, THEY MAKE FUN OF HISPANIC...
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November 2023 by Jorge Quintero
Staff was efficient and quick, the line to pick up was long, but once we got to the cou ter everything went smooth and fast.
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November 2023 by Howard Alt
They should call it Paymore. I got over billed by almost $100.
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November 2023 by Todd Horman
Added extra fees upon return of vehicle! Charged fuel even though fuel was over the Full mark.
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November 2023 by Robert Shaw
Extremely high mileage vehicle; poor service at checkout; and erroneous fuel charge…. Very disappointing
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November 2023 by Liza Rizo
Husband and I had a great weekend! Fast, convenient and friendly service!
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November 2023 by Christian Abreu
Horrible Payless branch, staff has no consideration for your time and money. Go elsewhere even if you pay more
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November 2023 by Gabriel A Culiat
Excellent customer service. I was able to rent a vehicle with little to no wait
