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April 2024 by Elizabeth ..
As a student at UT, I am truly unimpressed with their level of service. Do not go to this business with your laptop or any device that needs to be fixed. I wanted to get an estimate of what needed to be fixed and how much it would cost to fix my laptop. I submitted an online ticket and dropped off my laptop. I heard no update all weekend or on Monday, so I called on Tuesday morning when they opened at 10 a.m., stating I would be picking up my laptop and looking at other places to get an estimate. SURE ENOUGH someone had picked up my laptop right after I left a voicemail stating I was unsatisfied with the timeframe, received no updates on my laptop, and was taking my business elsewhere. I was charged $50 for someone to "look at it" when I didn't want the service anymore. I had to pay the $50 to get the laptop, and I called THREE different numbers multiple times to stop the process, but that was clearly ignored. This business is no good for UT students who need their laptops fixed quickly, efficiently, and at a reasonable price. They were going to charge me $300 for service and replacement. In comparison, I went down the street to 1Up Repairs and was quoted $170. Overall, I am frustrated with receiving no updates, finally getting in contact with someone after the service I did not want was completed, and the service charge of $50 that was not known unless you scroll to the very bottom of the website and then it states it in very small letters. They scam people out of $50 and try to say, "It says it on the website and every time we call." Well, I never received a call back from the 15 calls and voicemails I left until the inspection was completed, so I never got to hear that they would charge me $50 for an inspection.
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November 2023 by Bruce Moe
Jeremy did a great job of diagnosing and fixing my PC which wouldn't startup due to bent CPU and motherboard pins in a timely fashion, would highly recommend.
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November 2023 by Monique T.
AVOID AT ALL COSTS!!! My experience with Jeremy and PC Genie has been incredibly frustrating and disappointing. I initially reached out to Jeremy for an estimate on Wednesday, October 31st, but unfortunately, I never received the promised estimate. What's even more concerning is the complete lack of communication from Jeremy. There was no communication on Thursday regarding an estimate though he promised that he would provide one. There was no communication on Friday, and when I attempted to contact Jeremy on Saturday morning, he didn't return my calls despite multiple attempts. When I finally got in touch with him, regarding the status of my laptop via the ticket created (on Wednesday 11/1) when I dropped off my laptop at Regus, Jeremy's response was far from satisfactory. He informed me that my laptop was "next in the queue," which didn't address my concerns at all. When I expressed my desire to retrieve my laptop, Jeremy responded that he was not available and out of town, leaving me in an incredibly frustrating situation. The situation escalated to the point where I had to involve law enforcement to get in touch with Jeremy. Even then, he refused to answer the phone, which is highly unprofessional and concerning. As of now, I am still waiting for Jeremy to return my laptop, which he has had in his possession since Wednesday, November 1st. I haven't received an estimate or any clear communication about when I can expect to have my laptop back. I strongly recommend avoiding Jeremy and PC Genie due to the lack of professionalism and communication I have experienced throughout this ordeal. Update: Jeremy returned my laptop to me at my hotel.
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October 2023 by Tamar Sarpong
Willie is great, he is very helpful and personable. He does his best to help his clients and make sure their receive the best services!
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September 2023 by Ciarra Ashley Nean-Marzella
Jeremy did such a thorough diagnostic on my laptop and he was so friendly. He updated me every step of his process and was able to give me a detailed answr of what was wrong with my laptop. There are very few people I trust to fix my devices, but Jeremy is one of them
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September 2023 by ULYSES J-A
Good priceNothing but professional qualityI recommend everyone to visit his work
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June 2023 by Matthew L.
Jeremy runs his business a bit different than your average PC repair shop. I turned my computer in, received a thorough diagnosis, and a quote for repairs which waives the diagnosis fee. The diagnosis was all I needed and all I paid for.Not once did Jeremy try to sell me on repairs. And let me tell you, HE VERY WELL COULD HAVE. I went to him because I was too impatient and lazy to buy a $15 tool to test if my power supply was dead (it was). Impulsive and impatient people like me are the easiest targets to squeeze a few extra bucks from.Jeremy is there to help you. He clearly loves what he does and is just as happy as you are when he's able to help you. I'm never going anywhere else.Edit: I also wanted to mention that Jeremy took the time out of his Friday evening to answer a question I forgot to ask AFTER paying him. Thank you again Jeremy.
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May 2023 by Michael Jennings
Jeremy, the owner of PC Genie, went out of his way to schedule appointments with me on days when they are typically closed. He gave me a great recommendation on which GPU to upgrade to during the diagnostic and repair process. With about a week of waiting time, excellent insight, and going out of his way to accommodate my weekend availabilities as a full-time student, I highly recommend PC Genie for anyone who needs to repair their custom-built PCs!
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May 2023 by Jason Rodz
Jeremy put together a custom gaming rig that performs beautifully. He took his time to council me throughout the process and was able to incorporate my special requests into the build without issue. Couldn't be happier with PC Genie.
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May 2023 by Taha Ahmed
I really appreciate Jeremy taking the time to fix the issues with my laptop!I had overheating problems, largely due to using thermal putty instead of silicon pads for the VRAMs.Jeremy went above and beyond to install silicon pads, repaste and clean the entire laptop, and get it working smoothly. He even demonstrated the stress testing to ensure it was all good.Super happy with the results overall!
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April 2023 by Brandon L.
I had a terrible experience with another repair place, Jason's Computer Repair, and decided to try PC Genie as the next option since I got nowhere in 4 weeks with the other guy.Worked with Jeremy who was great and able to keep me thoroughly informed the entire time.Long story short: I'll come back to this place for future issues (which hopefully isn't anytime soon). Read my review with Jason's Computer Repair for a more complete story of my situation. Everything wrong in that experience was NOT an issue with Jeremy, who actually was able to fix my hardware issues.
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December 2022 by Gary G
I had my Surface Pro diagnosed by another computer repair service in Austin before turning to PC Genie for help. PC Genie took the necessary time to replicate the issue. It's up and running now. The cost of repair was competitively priced. Thank you.
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November 2022 by Trent Probeck
If you're ever thinking of getting your PC repaired anywhere, it should be here. Speaking from my own experience with Jeremy and his business, this was amazing. It goes without saying that my situation wasn't a standard visit. My PC was slow and had been outdated by several years. I happened to learn about PC Genie from Jeremy himself when our paths crossed while I was working.I was worried my PC was suffering from some virus or malware and brought it in for Jeremy to take a look at. Not only was my computer several years behind the curve, but I needed a whole host of replacement parts. I spoke with Jeremy about a payment plan and he was able to work with me while I paid it off over the course of about a month and some change. My communications with Jeremy were always informative and professional (he really knows his stuff!) He gave me plenty of options to choose from when it came to possible replacement parts, even going in depth about the specs each provided. And when I made my final payment for the PC, Jeremy was kind enough to offer a drop-off of my PC at my house! He made it just shy of 8pm (his store hours are until 5pm) and I greatly appreciated how much effort he put in for me.For my experience, I wasn't worried about getting my PC back in a timely fashion. I was more focused on the costs, since I know that PC repairs can be expensive. If the cost is something that is keeping you from getting your PC or laptop repaired, I'm sure that if you explain that to Jeremy up-front like I did, then you'll have nothing to worry about. I know if I have any trouble in the future, I'll be sure to give Jeremy a call. Hope you (the potential customer) find this review insightful!
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November 2022 by Barry McCarus
Very very good store! Here you will find confident , knowledgeable and friendly service. I highly recommend the store!Thank you
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October 2022 by Ann Hickson
Jeramy was very helpful he was able to walk me through over the phone to fix my PC. Very grateful!
