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October 2023 by Reohh Om
The process was much more easier and stress-free than UHaul. I am happy to say that I trust Penske now with my future moves.The positives:-Unlimited Mileage and you just pay for one small fee (unless you don't want any additional add-ons.-The truck had a full tank of gas and I returned it with a full tank as a courtesy for the next person.-They had the option to keep the truck for three days and not just two which Uhaul had a big issue with. It's just not possible to return the truck within two days if I am moving from city to city since the city I moved to was 3 hours away from Austin. On the other hand, Penske provided the option to return the truck in the new city and not Austin. However, Uhaul had a problem with this and wanted me to return the truck in Austin by the second day. That sounds very stressful!!-The truck was very clean and spacious. I ended up getting the 12'Truck which allowed me to move out of a 698 sqft apartment.Negative:-There was only one worker at this location and he appeared to be burned out with his work. He was tired and did not speak much. He was a shell of a human. I say that Home Depot needs to make sure that there are more than one worker in the area so that he has someone else helping him out. However, when I returned it to the location in the newer city, the workers were much more lively and provided conversation. However, the truck was ready and he even drove the truck closer to the store so that it would be easy to access.I highly recommend Penske with your moving needs!
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July 2023 by Mike Fin
Careful with picking up a reserved truck from here. Penske's guarantee of having the truck you reserved is not much of a guarantee... The truck I reserved wasn't there and the guy working the rental counter said this was becoming very common with Penske. Was a pain on moving day to find this out.
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April 2023 by David Aguirre
Nice people but might be the absolute slowest service I have ever encountered. 45mins to rent the truck and another 45mins just to drop it off. I was the only customer on line and to wait that long is just ridiculous. The truck was also really old, dirty, and didn’t drive the best. I was forced to come to this location for a last minute truck. I prefer the Penske on Chisholm trail much much better.
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October 2021 by Rogelio Reyna
Driver 977033 was extremely rude
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February 2020 by Tony Welch
Like driving Penskes
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July 2019 by Henry King
great place to rent a truck
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January 2018 by Gregory Mace
Go to tool rental on the south end for service.
