July 2018 by Andrew B.
We had no problems. The truck was comfortable, and the price competitive. It was ready before our pick-up time. It ran without problems for our move across three days and 1,200 miles. The seats were in fact more comfortable than my car's (a new Civic), and I enjoyed the drive more than normal. Returning the truck went smoothly. Note: Four stars is a lot for me to give. Just because I didn't give it five, doesn't mean there was something wrong. To me, three stars means they did everything well, according to expectation. In fact, Yelp labels it "A-OK." Four stars mean they exceeded my expectations (Yelp's translation: "Yay! I'm a fan."). Five means I cannot think of anything more that they could have done (Yelp: "Woohoo! As good as it gets!"). I guess it was the cost of the insurance that cooled my enthusiasm, insurance that is technically optional but practically necessary. But the overall cost was about the same as U-Haul. It's too bad we interpret anything less than five stars as: something's wrong. It seems most people give five stars for what I would give three stars (everything was fine). Call it "star inflation."
