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November 2023 by D. James G.
ABsolutely FABulous! I just received the beautifully bound Sixth Edition of "The Scarves of '21"' and the workmanship is outstanding, as usual. PHD Bookbinding's artistic expertise and commitment to the highest quality makes them the go-to experts in their craft. For several years, PHD Bookbinding has produced this centerpiece of my wife's avalanche of presents under the Christmas Tree. I'm already working on the text block and illustrations for the Seventh Edition for Christmas 2024!
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August 2023 by Lizu Chinyama
Great customer service
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May 2023 by Nikhil Shah
Horrible communication. They said this to me in an email when I had a question: “We're too busy for this.”
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April 2023 by Nadab Habtamu Wubshet
Delivery unsatisfactory. Package was lost and they are unable to help. Called and emailed. I would not say there is good faith here.
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November 2022 by Sarah Rehn
Worst. Ever. Tried to bind my PhD thesis here and every step of the way was a painful failure. Upon delivery I found that the pages were printed and bound out of order. To add insult to injury, the quality was poor for the price I paid. I contacted them about the issue and they seemed confused. As other reviews have said I was told to email only. I was sent a return label and promised a replacement. However when I followed up after sending my book back, they had no record of my package showing up and then refused to send a replacement because they were “too busy” to reprint my thesis. At least I got a refund so I can order elsewhere. But I would recommend skipping all of the steps I took and just starting out your book binding journey with another business.
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November 2022 by AHMED MUSTAPHA
My books arrived and I am thrilled with the results. If at some point I want to have more copies made I will be back in touch have that done. I would not hesitate in the least to indorse your work, so feel free to contact me if that is something that would be of interest. Count me in as a fan!
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November 2022 by D. James Gilmour
Each Christmas, my wife’s collection of scarves from the 21 Club in NYC expands, and each year sees a new edition of The Scarves of ‘21’ bound beautifully by PHD Bookbinding. While the 90 year old club is now a victim of the recent pandemic, the six editions of The Scarves of ‘21’ keep our memories fresh and vibrant. Like the Club itself, PHD Bookbinding is peerless and classic.Dr.G.
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November 2021 by JoeSarah Bakker
Waited almost a month for my order. Contacted them via phone and email. No phone number for order and payment info so you have to email which already seems ridiculous. Cancelled my order without notifying me. All I had was an email receipt confirmation of payment and an order number, so I assumed it had gone through. My credit card was charged and I had proof to show them. Had to email back and forth multiple times before they finally figured out that it was their fault the order got cancelled and my card was charged. All I got was this email:"OK, the failed order combined with different order name to confuse our system. Our system did not generate the paperwork for your order and we have nothing to work with.So, payment has been refunded in full to your card and refund receipt is attached.You can now order what you want. Thanks."No apology or anything for the inconvenience and time I had to spend proving I did pay without receiving a book. Would never order from them again. Do not recommend.
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November 2021 by Brea McInnis
I wish I could put zero stars purely for the way I was treated when we received our order that was incorrect.The proof that was sent was via a word document (which naturally is black and white) so therefore I didn't think twice about whether that determined the color of my books. Especially since the email accompanying it didn't explain that in any way. My original order stated that we needed the books in black, with gold lettering. It also stated that the second part of the design be put on the spine. None of this showed in the finished product.Understanding that things happen, I called them and was reassured that if I sent in my request for a shipping label, I could send them back and they would redo the books. I thanked them and did so. An hour after that, I received an aggressive and condescending email that stated that it was my fault that we received the incorrect order, simply because I didn't correct the proof when I received it. I called, mildly frustrated that I was being treated this way, and was met with an extremely hostile employee who yelled over me, told me that it was my fault this had all happened, and was accused of lying and changing my story. Understandably, I was upset and pressed that their lack of communication as to what the proof entailed caused this issue. I was then screamed down the phone and hung up on.Sadly, I've had to request a refund for these books and look elsewhere to print them. I was so happy to find that their prices were low, and now I understand why.Please, for the sake of your sanity, find somewhere else to print.
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November 2021 by Arun Rodrigues
The customer service at PHD Bookbinding is atrocious. They do not acknowledge receiving emails, so you have to follow up constantly. If you call them, whoever answers the phone seemed to have no idea how to solve any problems or even who to transfer the call to. They told me my order would ship on the 8th, after it failed to arrive I contacted them and they said it would ship on the 15th and that this was somehow my fault.It is unfortunate; I had heard they were good and they had some good reviews, but it seems like their quality control and customer service has gone downhill.The product was adequate, though the pages were misaligned ruining some of the formatting.
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November 2021 by Don Crist
I turned my master's thesis (113) pages into a booklet. Very inexpensive. The books were better than I expected. The quality and appearance were excellent. I ordered four so each of my daughters' children will know a little bit about my philosophy and personality from the thesis after I'm long gone. I would recommend this company to anyone.
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November 2021 by Rayo O
I just received my books and I’m extremely pleased with the quality! Turn around time was quick, even though they did have to contact me to confirm some information I had entered incorrectly, which was my mistake. But overall, service was excellent. Plan on using them again.
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November 2021 by Tansy D Ackermann
Wish I could put zero stars. Terrible service. They won’t tell you whether your order is ready by phone, you have to email them and wait to find out. My order was supposed to be ready today at 3:00 pm but they said it won’t be ready until next week and that my order time was extended by how much time it took for me to approve my cover proof. They sent me the cover proof on 5/18 at 9:54 am and I approved it at 10:08. Because I responded 15 minutes later they extended my order by a week and weren’t able to just tell me that over the phone. They also didn’t even give me another time in the email I got back just “next week.” Do not spend your money here. Awful business.
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October 2021 by Med F.
Expensive for the very average quality of product received. They are not available to talk to customers by phone. Everything by email which makes it difficult to discuss and explain issues. Order form very confusing!
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December 2020 by Mariana C.
I had issues trying to submit an order so I reached out to the email that is on their website. The issue was that I couldn't continue once I was in checkout so I took a screenshot of my window to send as feedback to the person emailing me back. I received a condescending response with "Wish you had included your phone number." Followed by telling me how others had successful orders but "anyways." A friend of mine was sitting next to me having the exact same issue but I told them to not bother.If your potential customers are having issues, it's better to not be condescending when answering their questions. We wanted to print with y'all but that type of customer service isn't what anyone wants to deal with.
