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January 2024 by Maddy G.
Extremely knowledgeable staff, unique varieties, very great ambiance, my favorite indoor plant store in Austin.
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April 2023 by Samantha S
In January, I bought the trio of cowboy cacti and gave them as a gift to my sister for her birthday. I'm currently in town again visiting her and she just let me know that when she went to water one of them for the first time (just 2 weeks after she received it), she noticed it was already badly rotting . She texted the Plant Party contact number describing the issue and included a photo, and they said they "don't give refunds or replacement" (....c'mon). They asked how long she had the cacti and she provided this information. She never heard back. A bit ridiculous, and overpriced, considering this experience and the poor customer service.
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April 2023 by Brian Carter
Owner acted like he didn’t even want to be in the shop and was on his phone the whole time. Plants were overpriced to the point I decided not to give this place any of my money other customers did the same. I recommend going to the Tillery Nursery, or Eden House Botanicals. Whomever the owner is deserves to fail. For they way they handled this review grow up.
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February 2023 by Jc
Keri was very helpful with picking out a little cute plant for me! Prices are a bit high but the service was really good and I rather support a small business rather than a large one when I get a chance!
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January 2023 by Samantha L.
Great service ! Was very kind and patient and made this a very memorable experience for my friends and I. Recommend the plant party very much!
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November 2022 by Kitty C.
Great vibes & great finds!!! Easily one of the best plant shops in Austin! So many rare, exotic plants that are healthy & happy. Not to mention, a very nice collection of pots & terrarium glasses. Plants are a bit pricey, but worth every penny. I'd recommend. Definitely going to shop here more often!
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November 2022 by Jarrod Salaiz
I celebrated my anniversary with my partner at Plant Party and we made two terrariums that were absolutely gorgeous. I can't recommend Plant Party enough as a fun activity to do. Keri (the owner) is such a kind and patient teacher and her shop is filled with absolutely beautiful plants, all of which are for sale. If you're looking to purchase beautiful plants or looking for a fun interactive project, I would highly recommend Plant Party! You won't be disappointed!
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September 2022 by Jayne M.
I had a plant sent by a friend and began to die within days of having received it. After many attempts to contact the business and resolve the issue (as the plant was expensive and higher quality was expected) my friend was met with hostility and unprofessionalism by the business. I was really disappointed as this was my first experience with a plant business in Austin, but will be taking future business elsewhere as the quality clearly does not correlate to the cost of the plant. If you need any further proof of the business' unprofessionalism, please see the owner's replies to lower reviews on this yelp page.
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September 2022 by Olivia K.
I legitimately cannot believe that I even have to give 1 star. Keri, the owner, has been the most absolute most unpleasant and spiteful individual to deal with and 100% of the reason why I feel compelled to write this long-winded review. Screenshots of her nastiness + explanations below. I ordered a potted monstera for my bff that lives in Austin since I live in a different city. It was delivered maybe an hour or 2 before she arrived home (which was fine... it wasn't getting direct sunlight and btw, plants' natural habitat is outside??). Upon receiving the plant, it looked a little rough (raisiny skin, yellowing around almost every leaf) but I figured it could be nursed back to health once it got to its forever home. Less than a week later, one of the leaves is almost halfway browned with yellow edges on every single leaf. My friend had the monstera in perfect conditions and was not overwatering or giving it too much sunlight. Even if that were the case, it shouldn't have looked like that when it had been delivered last week. The plant's quick downturn shows me that the plant was NOT in good health when it was sold to me by Keri/Plant Party. I reached out this weekend explaining what had happened and asked if Plant Party could make it right. They had rather coldly stated that "Their policy is that they don't do refunds." OK, fine. Then perhaps replace the unhealthy plant that you delivered? Nope. She seemed more deadset on proving to me that SHE was correct and that I was stupid for even trying to reach out about this. After almost 2 days of no responses from their Instagram (they were not answering their phones), she tried to send me a screenshot of my messages with the delivery person proving that I was "happy with the delivery".... I don't live in the city and got a far away picture of the plant and was just happy to see that it had arrived. I didn't see the health of the plant until my friend had posted to her IG story (see below). and then when she checked in with me about what it was supposed to look like a few days ago. Keri cannot handle criticism of any kind and certainly doesn't want to ensure the best customer experience possible. Threatening to file a harassment report against a customer that is clearly upset with the product they received after simply trying to have a conversation on the phone? Childish and immature. Not making their f*** up right? Downright unprofessional and telling of their business character. Blocking the customer on Instagram because you're not happy with their response?? Work on yourself, I guess. Do yourself a favor and DO NOT BUY ANYTHING FROM THIS SPITEFUL BUSINESS OWNER. SHE'LL MAKE YOU REGRET IT IF THERE IS ANYTHING THAT GOES SLIGHTLY WRONG. I hope that Keri gets the help and guidance that she needs because we're all human and sometimes we have bad days, but that doesn't excuse her treatment of me as a customer. Reading her Yelp replies is even more telling as to her character and general unpleasant disposition.
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August 2022 by Lauren Pitts
This is the COOLEST service! Flowers die but plants in pots are forever (if you treat them right!). Plant Party has excellent customer service, and their prices are VERY fair! Great for gifts for birthdays, engagements, get well soon etc. A+ quality!
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August 2022 by Google user
This place was so quaint, yet very eclectic! Hav the owner stated that they specialize in mature plants and specialty plants. You’ll find some favorites like Philodendrons and succulents, but the length on their nature string of hearts, and their more rare variegated plants are impressive! Great place for collectors. They also sell clippings!
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August 2022 by S E (Living the Tiny Dream)
This place was so quaint, yet very eclectic! Hav the owner stated that they specialize in mature plants and specialty plants. You’ll find some favorites like Philodendrons and succulents, but the length on their nature string of hearts, and their more rare variegated plants are impressive! Great place for collectors. They also sell clippings!
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July 2022 by Kayla Bartlett
EDIT**To respond back to your message. You shouldn’t ask for reviews if you don’t want my honest opinion, and that is the checkout was indeed confusing, and the customer service isn’t the easiest to deal with.You also absolutely never reached out to ask which I’d prefer. I also think a lot of the confusion and miscommunication could have been resolved if someone answered any of my numerous phone calls, but I could only get in contact through messenger. It would have been much easier speaking on the phone rather than receiving messages about your frustrations and continuing to ignore my efforts to resolve any of the issues by having my friend collect the order, which I offered twice and was ignored. I also don’t understand how it was confusing knowing how to help me when I said she was available to collect the order. You could have easily said ‘That would be great’ and the situation would have been resolved. Or if the minimum charge was such an issue then you could have asked for a delivery fee like I also offered to pay. I certainly wasn’t expecting you guys to go out of your way for me and was simply getting in contact because I wasn’t sure what all I had selected at checkout. I was confused and needed to know if it was being delivered or if I needed to sort out someone coming to collect it.
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June 2022 by Maddie G.
Save your money and go to Tillery instead, more affordable plants and better selection over there
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May 2022 by Adrienne Gravens
After seeing this store forever it seems, I finally stopped in. I adore it! This is a plant shop for plant lovers. You can tell the moment you walk in that it is by plant people, for plant people. You can find mature plants and rare plants, as well as some smaller starter plants. I wouldn’t recommend for anyone looking for the cheapest plant, but if there is something on your wishlist, or you work hard so your house can have nice plants, this is the spot! I also chatted with one of the owners, Keri, who made me feel right at home. Did I mention it’s vibey af? Yas!
