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October 2023 by Carol D'Avila
I've been a customer for YEARS!! Andrew is an excellent manager and he makes sure the property is well taken care of.He attends to all business promptly.
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August 2023 by cynthialaynegordon
Manager is very professional and facility is very safe and clean.
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December 2022 by Roberta Flores
I opened this storage when it was Pond Springs Storage and they were amazing. The rates have gone up over the years, but overall, a great place to store my mother’s belongings until she could come back to Texas to get them from California. I have since moved to Virginia. My mom is unable to get back to Texas to clean out the storage, so I called to discuss what my options were for closing it out. All of them included her and I being there in person with our ID’s, which is not possible at this time. After speaking with Andrew, the property manager, he refused to help in any way. I asked him if he knew of any services that would clean out the unit and he said that was for me to find out. I asked what would happen if my mom took her credit card off the payment, he said the unit would go into default. I asked if that would go on my credit, he advised that was something for the accounting team to decide. I asked for the contact information for the accounting team, he refused to give any information and said they contact them through their system. He insisted I set up an online portal for the payments. I told him I did not, the payment information was given prior to Storage Star taking over. I asked how I could get the unit put in my mother’s name and he said both of us would have to be there with our ID’s to get it transferred over. I told him that was not possible. As I was going through the process to go online (it’s the only way to remove the credit card from file), I told him I never set it up and the system doesn’t recognize the information I entered. He said he couldn’t give me that information. I told him I didn’t need him to give it to me because I know where I was born, I need assistance with getting logged in because it has never been set up. He refused to assist. I asked to speak with a manager, he said he was the property manager, I asked for his boss. He said he is not giving out his personal number. I told him I didn’t want his personal number, since he is the boss, he should have an office phone or a business cell phone and he said he is not giving that number out. He would have his boss call me.
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September 2022 by Gail Giovanetti
I moved into the storage place in March. They are raising the rent by 30%!!! That is huge. The cost of living only went up 8%. So my rent went up $30 in 4 months!!!!! Crazy. I am so disappointed. I told many people about this place and will now tell them not to move in here. Wow, 4 months up 30%. I am going to ask if I still get my discount for automatic payment.......we will see and I will keep you posted. I asked when I signed the paperwork if they are going to raise my rent anytime soon as it does not state in the paperwork. The person running the place said oh no we won't do that. I thought they were more honest than the other places but they are not. Well it has been a week now and still nobody has returned my call abut the amount the rates went up in 4 months!!!!
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July 2022 by BGG BGG
I moved into the storage place in March. They are raising the rent by 30%!!! That is huge. The cost of living only went up 8%. So my rent went up $30 in 4 months!!!!! Crazy. I am so disappointed. I told many people about this place and will now tell them not to move in here. Wow, 4 months up 30%. I am going to ask if I still get my discount for automatic payment.......we will see and I will keep you posted. I asked when I signed the paperwork if they are going to raise my rent anytime soon as it does not state in the paperwork. The person running the place said oh no we won't do that. I thought they were more honest than the other places but they are not. Well it has been a week now and still nobody has returned my call abut the amount the rates went up in 4 months!!!!
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June 2022 by Wayne Johnson
Rates went from $84 per month to $150 per month in 3 years. Can't get anyone to answer the phone, and no evoicemail
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January 2022 by Richard Crow
I've been using the pond spring Storage Star off and on for close to 15 years. Their prices are reasonable and the units are clean and the Office Personnel are easy to work with.
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October 2021 by George Arnett
I had a unit here at Storage Star Pondsprings for about 10 years. Lorraine has always been a pleasure to work with and has always communicated any issues quickly and politelyEven when I was late with rent, she'd let me know before I accrued late fees.
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October 2021 by Debra Blanks
What. A wonderful experience. Pleasant and courteous.
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May 2021 by J Lerma
Great staff and nice and clean storage units. Highly recommend.
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May 2021 by Musicwitch RachaelOneil
This place cost me $21.000. twice they stole our lock. Twice Even after we paid they left their lock on for days just to make me upset. She knew exactly how to squeeze Me.. She ruined my bussiness . . now I have to pay moreto take them to court . Dont rent Here
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April 2021 by Rachael Oneil
They could fire the two faced thief that kept taking our locks. then interrupting us @ work then charging us after leaving their lock on for 5 days losing. $2,000 in Revenue . Because of her tricks.
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January 2021 by Derek
Great place, secure, and friendly staff.
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January 2021 by Tamara Kennon
This storage use to be the bomb. I had my card on file & now that I had fraudulently activities on my card I had to get another. But, I didn’t close the account till I knew the bill was suppose to be paid. But, lord behold it wasn’t & this company is trying to charge $20 after a whole week of NOT SAYING NOTHING. Been here since 2012!!!!! Now my time is upOk, Mrs Lorraine you alright with me.....I’m a HAPPY CUSTOMER they made it right. Thank u
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December 2020 by Lorraine Anderson
The new owners have made big improvements to the property. It is clean, safe and a great place to store your stuff. The staff is friendly and attentive to the customers needs. I highly recommend you giving Storage Star a try.
