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April 2025 by Chad Jey
If I could give negative stars I would. This is the worst bank I’ve ever dealt with. This is the third time I’ve had to cash a check there for a client that uses them and they have to call and confirm with the customer. If they can’t get them on the phone with the number in their system you don’t get to cash that check. Fortunately the teller was so busy making comments about how much I didn’t look like my license photo (essentially telling me I look old multiple times, enough that I mentioned it was insulting, in front of a trainee) that she forgot to charge me the check cashing fee which is 1.5% $33.75! in this case. I’d offer some form of constructive criticism but I’ll save time and say, change everything or politely close your business. Absolutely crazy that this place is still in operation. I’ll be declining their checks as a form of payment from now on.
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January 2025 by cyan duong
This drive through location is terrible with customer service. The teller rarely acknowledge you when you pull up and almost never interact when working on your deposits. I have a business close to this location and would use it 3-4 times a week. I rarely know who is working on my deposits because they never say anything not a Hi when I pull up or a Bye when they are done. And if I ever rang for service I would be met with attitude as if I were bothering them. One particular lady by the name Cassandra, she really is the WORST.
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October 2024 by Anon User
😵💫This is the biggest prosperity bank I've ever been to and there are more workers inside than I've seen, and yet they only have 1 bank teller and she tells me to sit because it'll be a while 😵💫 make it make sense. Will I be able to get a backup debit card, or will I have just wasted gas trying to get a backup card before before forced to leave so I can make it on time to my job?
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May 2024 by LeaAnn Johnson
Great Bank
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March 2024 by Diane Tran
I have been a customer at Prosperity Bank for some time now and I can confidently say that I have never had a negative experience. I usually go through the commercial drive through twice a week. The level of professionalism and friendliness displayed by the staff, mainly Angelika and Niurka, is unmatched. They truly go above and beyond to ensure their customers are satisfied.
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November 2023 by Alou McChavez
Can't stand this drive thru location. When using the commercial lane, you are lucky to get any kind of communication with the teller. Half the time they screw up your change order. I've been inconvenienced too many times at this location. Not going back.
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September 2023 by Sunshine State
Mark is fabulous!
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April 2023 by Safety M.
Ruby L Saenz, AVP Banking Center Manager is very unpleasant. Prosperity Bank's regulations are ridiculous.
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February 2023 by Clint A.
Has to be the worst bank I've ever used. Been with them for almost 10 years and it's progressively gotten worse. Especially in the past 3 years. As a small business owner their policies have become hostile to my businesses. They purposely hold deposits at random and for different reasons on each transactions. All in a game for overdraft/nsf fees to which they cause!! I've caught them repeatedly and have called bank manager. I am officially closing all 3 accounts with this bank and have already established accounts at a new bank. This new bank has been amazing the last 7 mos. They have my back and support small businesses! Prosperity is a nightmare to deal with. I'm finally done. They legally rob you. Run! Do Not bank here.
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February 2023 by Ed J.
I was with Prosperity Bank for over 20 years. Looked at my account, there was a deposit and an $25 check in "pending". Guess the $25 hit before the deposit did, they charged me $35 overdraft charge. Ok, I can take that, however they then turned around a month later and charged us $10 for going below 0? For what an hour? Now we did have a lot of money in our savings, but that did not count. I tried to contact them, called the local bank in Bastrop, no one ever called me back. So we took our savings, etc. and moved our account to UFCU, where we are actually making more interest on our savings then we did at Prosperity. Guess being a loyal customer to Prosperity does not pay and then you have to pay them.
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October 2022 by Blink Fast
Terrible bank
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September 2022 by Sherrie R.
We have been with them since it was a credit union, 20+ years. Obviously they were a good bank, and we were happy with them. They are no longer good, and we are no longer happy with them. In fact, they are absolutely horrible. Many times in the last few months we have tried to reach customer service, but we either stay on hold for over 30 mins, or we get hung up on when someone finally answers. Right now I have been on hold for 15 minutes and that is after a very rude girl answered and put me on hold. See, we keep enough in our checking accounts to not take a loss if we are ever compromised, moving funds over from a stand alone account when we need it. But three weeks ago, my husband forgot about a check that was going to hit his account, and when it did we got a $35 NSF, even though we at one time signed up for overdraft protection, and they were supposed to take from the other checking account if it happened, but they did not. We asked about it, and they said they didn't do it anymore. Today I look to find a $20 Negative Balance fee during the period we had the Overdraft fee. Evidently, you now get charged for both fees at this horrible bank. I called and told them they already charged us for the Overdraft even though we had overdraft protection, and now they are basically stealing $20 more dollars under the guise of a Negative Balance fee. She was rude to me like I was a bad person, when they are the FREAKING THIEVES! We will be moving our accounts from this horrible bank. Do not bank at Prosperity Bank, or they will find a way to steal your money.
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September 2022 by Robert V.
I want to advise everybody that likes to keep their hard -earned money that they've worked for to not deal with prosperity the fees on everything from moving your own money from checking to savings are outrageous customer service can never understand them and everything that they stand for is not for the people so if you like to keep your money I suggest you go to another bank because they will figure out every single type of way on how to charge you for any little thing !!
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August 2022 by Simington R.
I wanted to warn the people about Prosperity Bank. They double-debited my account twice for a $15,000 withdrawal I made in the bank. I noticed the mistake days later and had to fight it to have it reversed. It freaked me out because the bank recorded it as if they gave me $30k cash! Then, I disputed fraudulent charges on my credit card I have with them, and they automatically denied my dispute without asking me for any documentation or evidence. They don't even have a formal dispute process, or send any kind of dispute letter. You just see the charge on your card again without any contact from the bank whatsoever. It's a free for all with your money over there. The new Cinco branch management is unresponsive and disorganized, and now costing me money on fraudulent charges they won't protect me on. Never had this happen at any other bank.
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July 2022 by Linda M.
i have been with this bank for 39 years. i have been thru all of the changes that the bank has had. at first they were a credit union which i loved. when they changed from a credit union they have gone downhill, they are in the gutter now. i am changing banks as soon as possible. i am have a rough time right now and they took money from my checking account to cover some overdrafts that my husband and i had in another account, and did not bother to tell me, and they closed the other account. they said that they could not do anything about it. that is their policy. this is the worst bank i have done business with. and now i have enough!!!!!!!!!
