-
July 2023 by Rhonda H
Have cashed checks here 5 times for my consumers, now all of a sudden a teller told me I would be charged a check cashing fee since I am the one cashing the checks. Keep in mind my consumers and the company I work for all have accounts with this bank! The teller was rude and very adamant about charging me a fee so I asked to speak to a supervisor. I explained to the supervisor I have been cashing checks for my consumers with Prosperity for over 3yrs and never been told I would be charged a check cashing fee. And have used this Westlake Prosperity 5 times and now just being told I would be charged a fee. After hearing me out he apologized and said they would not charge me a fee. I feel profiled because 7 customers have been helped and I am still waiting over 25 minutes now!
-
May 2021 by Dr. Ikenna Okafor
Quick closing. Very competitive rates and very responsive communication
-
October 2020 by Ashley Burgess
Fantastic customer service on my mortgage loan! Sharon Coleman and Pam Read were awesome to work with! Thanks Prosperity!
-
September 2020 by John S
Great team of people who are patient and thorough in explaining every step. Great experience.
-
September 2020 by Miriam Smith
We just got a mortgage loan with prosperity to buy or first house. I never thought buying a house could be so easy! Our loan officer Brittany Burdette was so helpful and responsive, and everything went very smoothly. My partner and I are very happy with the loan we were able to get, and thrilled to be homeowners.
-
August 2020 by Nick Reininger Reininger
Very Great Experience! If you compare the loan process using a local bank like this to RBFCU, its a night and day difference. 10 times easier than using a credit union that only knows you my number.
-
August 2020 by Breanna LaRoche
Kassidy Elmore and Mary Castillo made this process smooth and wonderful to accomplish! Very happy to have chosen prosperity bank!
-
July 2020 by Ikenna Okafor
Quick closing. Very competitive rates and very responsive communication
-
May 2020 by Carmen S
I'm closing my account tomorrow! Worst bank ever and I'm not saying this location in.particular . but the bank in general. They keep blocking my debit card! online transactions,!!! my regular grocery store , pharmacies, doctors office, gasoline stations . Out of the city FORGET IT will NEVER go through( even if you let them know in advance you are going to travel. ) I Had this same account for almost 30 years (name/owner of institution keeps changing) terrible service
-
December 2019 by Patrick Murphy
Matt was awesome to deal with. I was getting ready to leave their bank until he explained how my account works. Thank you Matt!
-
July 2017 by Patty Stephens
Most personable, competent folks. So much more fun than internet. I like making deposits.
-
December 2016 by britain mackenzie
The tacos are terrible
