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November 2023 by Darrell Scott
Just awesome everything she did that's what people love to have good strong solid answers and very helpful with no hassles to me that is management material
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November 2023 by Danielle R.
One star for financial advisor Christine Holland. We had been communicating via E-message through the online app. I sent an inquiry over the weekend and was aware I wouldn't receive a response until business hours. After sending the original message, I sent two photos for proof of payment. This irritated Christine as she responded very unprofessionally "so there is no reason to send three messages regarding the same issue over the weekend". This is very poor customer service and unprofessional to speak to customers this way.
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August 2023 by PATRIA W
On July 22nd, 2023 I applied for a home equity loan with public employee credit union online in ******, **. I received an email, not a phone call from ************** a few days later saying I did not qualify for the loan for lack of income When I questioned what income she calculated, she gave me a figure that was incorrect. **** tried to deny me on two other occasions once in 2008 **** denied me for a personal loan, which I did not press the issue even though they were being discriminatory and unsuccessfully once again in 2016.In 2016 I applied for a car loan with public employee credit union, I was approved and hours later called and told I was denied, the loan officer said, \
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June 2022 by S
Customer Solutions agent, Ash at PECU, provided brilliant customer service. Not only did he answer all my questions about my auto loan, he went further by helping me navigate PECU’s website. His professionalism, promptness and responsiveness were exemplary. PECU is fortunate to such a competent and well-informed front-end member on their customer solutions team. Thank you!
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June 2022 by Shane Kesler
Lauren is very courteous and extremely helpful. She knows how to do her job at a very high level. She flawlessly walked me though multiple processes with a new account and bill pay. What a great place with great people!
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May 2022 by David Cadriel
PECU has been a great institution to work with over the past few years. Great people that will work tirelessly to make sure you are happy and have what you need. We plan to be customers for a long time. Highly recommended.
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May 2022 by Scott Blesener
Sonia helped be pick out the correct tool to give my family access to my account on behalf, recommending a more secure means than I’d thought of. I have had nothing but positive experiences with PECU and I have been with them since 1983. Competent and genuine!
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April 2022 by Cecilia Wood
PECU has many wonderful and helpful employees. Diana Miller is no exception. She is always friendly, helpful and can make you laugh on a bad day. Even if you are running in to do business at the last minute on December 31st, you will find Diana welcoming, calm and professional. I once had a problem making phone payments to a particular company. The individual from the company conferenced in PECU. Diana immediately recognized my voice. The individual from the company commented several times that such personal service was unbelievable. PECU is an Austin institution that has not lost its college town charm and Diana Miller is a prime example of that.
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April 2022 by William Schobey
PECU experience was exceptional. Audrey was was excellent with listening and understanding our needs as well as make immediate modifications when needed. Her professionalism and kindness was well welcomed.
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April 2022 by Rachel Castellanos
Audrey is amazing at her job! She made the home equity loan process easy and exciting!! She has saved us so much money by helping us do this!! We will never be able to thank Audrey and PECU enough!! Truly awesome experience!!
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March 2022 by Sy Salerian
Customer Solutions agent, Ash at PECU, provided brilliant customer service. Not only did he answer all my questions about my auto loan, he went further by helping me navigate PECU’s website. His professionalism, promptness and responsiveness were exemplary. PECU is fortunate to such a competent and well-informed front-end member on their customer solutions team. Thank you!
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March 2022 by JUAN DURAN
Applying for a loan from PECU was a very pleasant and rewarding experience. Loan officer Audrey was very courteous, knowledgeable, helpful and understanding. When my financial circumstances changed in the middle of the application process she graciously made adjustments to accommodate my situation. I will continue to do business with PECU and highly recommend this bank to anyone.
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March 2022 by jan thomas
Audrey Lynch was easy to talk to and made sure we understood everything that was presented to us. She is professional and provided helpful service on our Home Equity loan. Every question we had was answered in a timely manner. We are very pleased with the interest rate we received and we will absolutely use PECU again in the future.
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February 2022 by Lisa Owens
Lauren and PECU are the best in banking one can expect. I was worried Lauren might not be able to help me and my stupid action but she assisted above and beyond and I cannot be more happy! Stood by me every step. I have been with this institution for 15 plus years and they continue to help as if I were their first customer. I’ve recommended them to all my family and others.
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February 2022 by Kathleen Clark
Lauren at the main office spent a long time patiently helping me! I wondered if perhaps there could be a *special division* dedicated to those over 70. We take so much more time! I was lucky to have her, but I used so much of her time!
