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January 2024 by Roel Martinez
Awesome deals
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October 2023 by swoxo
Keith is exceedingly helpful and friendly. The location is easy to get to. The app on my phone is easy to use, but their website doesn't allow me to log in from my home computer or my work computer. I tried resetting my password and using the chatbot to request assistance, but no one could diagnose the problem. Fortunately, I can use their app on my phone to enter my credit card info and get access to my storage unit.
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October 2023 by Grayson Slover
Excellent and friendly service. Keith went the extra mile to help us with everything we needed. 100% recommend
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September 2023 by Kendrick M.
Nice service desk help that answered all my questions. Storage unit was equipped with a quality lock and clean upon initial arrival.
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August 2023 by Tracy Sokol
DO NOT RENT FROM PUBLIC STORAGE!!!!They gave me 20 minutes to get my things and told me I'd be arrested if I set foot on the property. The three workers inside the office saw what was in my storage unit and did everything they could to push me out of it so I would have no choice to leave my things. They ambushed me the Friday before my next rent payment was due so they could get my things.THIS IS NOT THE FIRST TIME THAT A PUBLIC STORAGE EMPLOYEE HAS DONE THIS. Search for public storage inside thieves or just public storage in general and you'll see all kinds of things they do to people who have good things.I lost my entire life on April 29, 2022 and paid them thousands of dollars to store a lifetime of items.I will not stop reviewing or talking people out of renting from them. And I plan to do whatever I can to KILL their stock, starting with the $4.00 dividends they are paying out right now.They messed with the wrong lady....
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August 2023 by LaDonnia Jones
I don't normally do this but I had to take a Moment to give this review about How friendly and helpful your new employee Mya and Keith were. Every question I had they answered and gave me suggestions that made better sense then the ones I had. Please make sure you keep them both and hire staff just like them. The World is already cruel and coming across them both made my day in such a special way they couldn't even imagine. Mya always had a smile on her face.
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August 2023 by Culinary Misfits
I can’t say enough about Keith. Super informative, helpful and answered all my questions. I’ve rented with Public Storage many times before and each time I’m always surprised how above and beyond their team goes. Thanks again to Keith who’s always willing to go above and beyond.
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August 2023 by Sirron Darrod
Mya and Keith were a great help and had superb customer service.I would recommend this specific storage to anyone needing a place to put their personal belongings.
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August 2023 by Veda Tsai
Easily accessible and close to UT. What really made the experience great was Keith, kindest and most thoughtful service I’ve received. I won’t store anywhere else in Austin. Truly 5 star. The app makes it easy to access during all hours even if the app itself is a little slow. Great though to have the ability to get your things.
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August 2023 by David Moore
Great experience. What a great facility! Keith was incredibly helpful and provided excellent service.
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June 2023 by Michael
Every time I come to this location, no workers are in office and the carts are all chained up. How the heck is anyone supposed to move when they can’t even get access to a cart. Never anyone around to help and calling doesn’t help since there’s no one at the phone.
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May 2023 by Derek Abriola
Keith is awesome. Very knowledgeable and professional. Great experience
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April 2023 by Ashley Hernandez
Great location, great staff, great experience!I don't usually leave reviews, BUT I do have to thank Arlene. I called with a lot of questions and you had all the answers: clear, short, and to the point. Thank you for all your time and all your help. You were super patient and knowledgeable.
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April 2023 by Iokepa Casumbal-Salazar
This is my first experience storing belongings at a Public Storage and it’s been really smooth. Arlene was so helpful on the day of our move-in and Keith was great also in setting up our reservation over the phone. Clean, easy access, and we trust our things are safe here.
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April 2023 by Jacob Bennett
This place is perfect and Keith was a HUGE help. Made the process fast and efficient. 100% recommend.
