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August 2025 by Alejandro Sierra
Worst place to rent storage
Gate keypad doesn’t work
You can’t access the place due to this
Customer service can’t help you
Property manager never answers the phone and they never reach back
Property manager is completely inappropriate
Just TERRIBLE!!!!
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August 2024 by William Ceniceros
We recently had a breaking into our storage luckily, I luckily crossed paths with Emilio when we discover they broke into my storage
and he was able to find out what happened. He helped transfer me to another unit and gave me all the information that I needed to take care of the police report and also how to get a hold of the insurance.
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August 2024 by Emma Denmon
Bumped into to Emilo agian my how he's every where love his kindness very loving man
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July 2024 by Claudio Guardiola
Emilio was a great help getting me a unit property is clean and I feel very secure at this property. Thanks Emilio great
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June 2024 by Aysha Johnson
Easiest move I have had! I had to change my move out date for my apartment asap! I was able to move in the same day no hesitation or problem at all. Emilio is the best! He called me before and after to ensure my move ran smooth.
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June 2024 by Leslie Acal
Emilio was very patient and made the process very easy ! -Irma
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May 2024 by Hunter Smith
Smooth experience!
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March 2024 by Funmi Sotannde
Honestly not happy with my encounter here. I was trying to reserve a unit online and it took me to payment which I accidentally tapped okay. I changed my mind and called them immediately for a refund because I saw that 5*5 was super small. I was told that I could only be refunded the lock fee of 19.99 which is crazy because all this happened in a time span of 15 minutes. I was charged $77 and only paid back $20. I went in to talk to someone and she had the whole ‘unfortunately’ speech. SMH truly disappointed
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January 2024 by Adriana
I brought my personal items here and my whole coin store unfortunately. I received a call from public storage stating that there gate system froze open and that there cameras are not very good. I came to my unit to find half my store including my life savings Gone. The associate who helped me get the unit showed me to my unit to show me the burglarized unit. And walked away saying that I needed to call insurance. I called and they offered me $20 dollars. I never got a call from the owner or any help with cameras unfortunately as Austin PD stated there’s cameras are from the 80s. I lost all of my family airlooms and my entire life here please do Not make the same mistake as I did!
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December 2023 by Tammy Bright
Our unit has been broken into twice. First time was within a few days of putting our stuff in the unit. The second time was also within a few days of putting additional stuff in the unit with a new lock. It should’ve been safer on an upper floor where no one saw us load the unit. Luckily, we hadn’t stored anything of real value there. This was months ago and management has never gotten back to us with any information. We just haven’t moved our stuff because it’s a pain to do so.
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October 2023 by Asap Love
So far no problems at all they even called me to check on me to see if everything went smooth !
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September 2023 by Jean Dubreuil
Miss Nattlie, WOOw!! Best service EVER!!!!
Totally recommended !!!!
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September 2023 by Tirumalarao Katabathuni
Very good customer service and jovial Nattlie at front desk will make your day.
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September 2023 by Ana Smith
Nattlie is really helpful. Amazing customer service!
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September 2023 by sherry
the best location in Austin, and customer service-Nattlie was an amazing help any thine we needed it.
