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September 2025 by Manu Aggarwal
These people are crooks..Please do not trust the information shared by customer care executives.
During my booking tenure, i had called customer support 3 times. Every time i asked if i iwll be charged on monthly basis or daily basis and everytime i was informed that i will be charged on daily basis.
But as soon as completed my booking, i was charged for whole month and when talked to executive, they informed me that they have mentioned in their agreement that customer will be charged on monthly basis.
They provide misinformation to customers and and do not do ethical business. Complete Liars....
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August 2025 by Mariella Norman
Big shout out to Laurie @ Public Storeage on Spectrum Dr in Austin, Tx!🎉
Laurie provided quality customer service and she did so w/ a warm and friendly smile. She is absolutely an asset to her employer, Public Storeage
M Norman
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July 2025 by Kimberly Winkelman
Nice Staff
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April 2025 by Shalynn Martinez
Mary was very helpful over the phone with helping me get the right storage and taking my payment and then staying on the phone with me until I downloaded the app making sure I have the access code explaining everything for me. I would definitely recommend this place.
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April 2025 by Charles D
It's been 3 days and the front elevator is out of service, it is suffocating hot on 3rd floor in front part going on 3 days as well! Wondering when it will get fixed?
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February 2025 by Betsy Brightman
So far outstanding customer service. Always available to answer questions. Renting was very easy. They readily answer the phone or return calls quickly. Very impressed.
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November 2024 by Noel Woody
Jenn helped me so much at my Public Storage location on Spectrum drive she was able to quickly and correctly communicate my short 3 month needs on payments and communication to the management department thank you so Much Jenn !!
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November 2024 by Mark Dwight
This Facility rents out over 600 units and yet the offer ONLY 2 CARTS to load and unload a storage. According to the blueprint they are supposed to provide 17 carts. Using this facility in a major pain in the BUTT when all 2 carts are in use which is 90% of the time!
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September 2024 by Odenir Paz
Really happy with the service. The space is big enough to fit everything we had on our apartment. Mary was off great help throughout the process of renting the space.
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August 2024 by andy mcgee
One of the absolute worst experiences of all time. Firstly, no one is on site. You have to make an appointment via a kiosk that isn't functional half the time. After your 3rd or so appt that no one shows up for, you *might* get to meet with someone, but be prepared to wait. The elevator is broken about half the time, with pieces of it literally held on with packing tape. I finally canceled my unit after years of price increases with no warning, being unable to access my unit due to gates/elevators not working, and regularly finding junkies trying to pick locks on units since no one is there to stop them. Canceled 3 times, still got charged for the next month. Had to dispute with my bank since the kiosk *surprise* wasn't working. None of the cameras actually work, so when your property is stolen/damaged, it's just gone forever. And insurance won't pay without some kind of proof, like video footage. If you value your belongings in any way whatsoever, store them literally anywhere else
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August 2024 by Alfredo Gomez
Nice rate
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August 2024 by L H
They suck, have roaches, never any carts & always going up on there rates!!!
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August 2024 by Shaun Valentine
Very friendly
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July 2024 by James Bowman
Had my storage unit broken into and about $5000 of stuff taken, so take what I’m saying as a cautionary tale and make your own opinion.
Moved into a unit in June 2019, it was staffed clean and secure. I left the area in May 2023 and got back this week June 2024 and found my storage unit without my lock. Staff said it was found not secured in May 2024… my last gate access had been 2023. They had no explanation for why no one let me know it was broken into.
They no longer staff the location, the main office has been replaced with a virtual kiosk.
Most of the security cameras are missing.
The door security panels are shut off and the sliding doors remain unlocked after business hours.
Today the elevator was broken with doors open and alarm blaring and so my final move out took a bit longer. I noticed in the hallway the door to the mechanical room has an unsecured lock on it.
Friday night I accidentally stayed past close. I couldn’t use my code to get out. I called emergency line and got left on hold told to call back after July 7…. It’s June 30. The moving help I hired to move out of my unit said the gate mechanism is very insecure and he walked up removed two Philips head screws and pressed a button labeled open… and we were out. Of course no one came and questioned us, because this facility is not secure.
Staff called me today and left a voicemail to call back. I tried 4 times over 2 hours. They returned my call eventually and said I turned off auto pay and wanted to know if I was moving out. I said I was moving out yes because my unit had been broken into. The lady just said that’s unfortunate and said she’d schedule my move out. They really don’t care.
Oh… and the elevator inspection was expired a month and a half ago.
This place was nice in the past but now if you move in renter beware.
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July 2024 by James Dominguez
Terrible stay away if you can help it. Something is always breaking. My unit was not secure because of their problem with the latch. Couldn't get anyone to service it
