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March 2024 by daron swafford
Got right in on the day we called.
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October 2023 by Mark Moore
This facility is very convenient for me. Everything looks nice and well kept and secure.
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August 2023 by Chevelle Morgan
Yesterday I was going through a hard time I just lost my husband and I put things inside of the storage and the most beautiful two young ladies was working that day, even though they don’t know what I was going through. I appreciate how kind it was and how sweet they was in compassion, and very respectful. I would recommend to go to the storage anytime when these two ladies are working I didn’t get their names but it’s up here by the hotel on 183. The most beautiful souls you’ll ever meet and thank you so much for making my day.
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July 2023 by Carrissa Howard
Nicole was a great helpShe's the best
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June 2023 by Satya Koppu
Trina was great. Excellent customer service
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May 2023 by K L
It was very difficult to find my unit. And it's only open till 9pm
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April 2023 by Matt Brown
Mary was very kind to help me get onboard to my new storage space. Thank you !!
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November 2022 by Heidi Evans
The manager, Tonya, is absolutely fantastic. We moved in during an emergency and were having trouble with the app. Tonya raced over to help us, in person, and saved us a lot of money as the movers were charging by the hour. Again, today, she helped me challenge a rent increase and was successful! The facility is clean and secure and the customer service is top notch! I definitely recommend this place for any storage needs.
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August 2022 by Jeff S.
This is the worst storage facility I've ever used. Self service kiosk is exactly what it sounds no service. Rent from someplace that has a real person.
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May 2022 by Caryl Dimmare
Went to check the unit I had and everything was covered in rat droppings… no traps at all in my row or any of the inner rows. Manager had some placed about 2 hours after I called but damage is done and many of my belongings are ruined. Insurance max is 150 after 100 deductible. No response to my asking for some sort of reimbursement or deal and they just raised my fees… other tenants there deep cleaning for same issues… this property in Cedar Park has a huge rodent issue and I know of at least a couple others the past month. I have to say property manager I spoke with was very professional in speaking with me but as I assumed, the company does nothing. She was kind enough to let me leave the boxes and rat trash by the dumpster area they have locked away so at least I didn’t have to load it in my car or pay someone to haul my trash… do not rent a unit there.!
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April 2022 by alireza nasiri
RATS!! a lot of my stuff are damaged by rats and when i tried to create a new claim with their insurance, they said only covers up to $250 but in the beginning they were saying it will cover up to $5000. it's has been in process for couple of weeks now and haven't get anything from them. They customer service is the worst when i asked for my refund , the person who was over the phone hanged up phone and didn't let me even explain. Don't put your stuff in this storage, it will cost you a lot to get them all back again in the same shape or replace them since the insurance also doesn't cover
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April 2022 by Marisa Bushong
Robin M. helped us with carts, easy sign in, and made sure none of our stuff was taken as we were moving in. She was helpful and friendly. 5 stars all around!
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March 2022 by Malari H.
RATS!!! We stored a specialty above ground pool for ONE month until we were ready to install. Thinking it would be safer in storage than outside our house. What a horrible decision that was! We returned to retrieve the pool and it was completely destroyed beyond any hope of repair by rats. They chewed holes in the lining in numerous places 6inches or more in diameter. They chewed the hoses. Everything ruined. Our very expensive pool we were so excited to set up gone. Thousands of dollars lost. Management was totally ambivalent when we finally managed to speak with someone. Stay away
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March 2022 by Shannon D.
I rented a unit all online. I was assigned a unit which is in the most precarious location for unloading last night. First, the light did not work and we had arrived at 6-ish and had no light. This was a big deal because it was tucked away at the end of a building and had about 10' in front of it. So could barely get close enough to the unit itself and no room? No light? No street light? This caused my movers at least an extra 1/2 of work which cost me an extra $75. Not happy!
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December 2021 by Jesus C.
My trailer was stolen at 4:23 am 12/1/21 at 9420 Spectrum dr Austin tx 78717 This place are erasing all post and pictures I put on their Facebook page They didn't do anything to help me It's very odd , looks like the guy that steal my trailer knows the place very well
