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November 2025 by John F
I love Randalls!!
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October 2025 by Matt Plummer
Generally okay. Out of items a lot it seems.
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October 2024 by Phil Wienholts
Staff your customer service desk.
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October 2024 by ROBERT BLUESTEIN
UPDATE: October 2, 2024: I went in to get chicken again and while I know that mgt spoke to the deli manager, it was still one of the most difficult customer experiences yet. A manager whom I know and think very highly of immediately addressed the issue. I would like the name and contact information of a customer experience leader so I can have a discussion. This has been my go-to store for 14 years and having been in corporate America for years, I’m beginning to wonder if Randall’s wants to be around much longer.
People make the decision to go to the deli for quick meals and the amount of add-on sales that happen are a net-positive to your Balance sheets.
Turning customers away with nothing over a deli managers bad attitude has probably already affected sales.
I do want to point out that the rest of the deli staff knows customers by name and are excellent.
I also picked up a very rotten Apple that was front and center among the other apples, which I took pictures of.
Anyway, the deli manager just isn’t trained enough to be in that role and seems to think every customer is out to get something over on her. Not a good look.
October 1, 2024: This store has hit rock bottom. In the past couple of months I have come in to get chicken on a Monday at 7pm only to have them tell me they were out and not making any more.
2) I’ve had the meat department tell me that after 4pm, I can forget having meat cut the way I want.
3) Just a few hours ago I came in and was told by two employees that I couldn’t get an 8-piece Chicken meal and swap out the wings for thighs. (I even offered to pay extra)
I was told no.
I was told that new deli manager Jill gave strict orders that no matter what, they weren’t to substitute the pieces EVEN though I offered to pay the incremental difference! While trying to understand this, a second customer was told the same thing, and they walked away. Meanwhile, the chicken just stacked up, meaning a lot of pissed off customers are going to leave wasteful inventory for the store.
You can also forget getting any of the Mango Habanero Sauce with your chicken, unless it’s poured over the top and THEN put into a paper sack.
I didn’t want to write this as I’ve been loyal to Randall’s since the first one opened in Houston. But the service at the Deli is horrible. Not one person there is empowered to do the right thing, The new manager needs service training and Randall’s needs to NOT put people in management without training them first.
No other Randalls has fallen to such a low place as this store.
I do want to add that a new meat department guy has been hired and I like him very much. He has promised he won’t let the meat department deny a customers request just because it’s 4pm.
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September 2024 by Peter Parker
Terribly uncompetitive and overprriced prices. You're not whole foods your'e a mundnae randalls selling non luxury products way more than surrounding competitors. Everytime I go in here I feel ripped off. Usually leave go to HEB
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August 2024 by Yelena Smirnova
Purchased a box of clearance baked apple strudels that had a sell through date of today, got home only to find them covered in mold. I head back to the store to return them. The gentleman with long red hair at the customer service desks informs me he’s doing me a favor because discounted items are non-refundable… even if they are covered in mold. Are you kidding me? I understand the purpose of reducing the price of an item that has a shelf life of one to two more days, but you can’t sell an item coated in literal mold and call it a day. Imagine someone not noticing and then getting ill as a result. Terrible negligence and customer service experience.
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August 2024 by Janet Chen
When they have sales, they have serious sales. Priced like it was ten years ago. Makes feeding a family of four much easier.
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July 2024 by Karissa Mahoney
Friendly service as always.
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June 2024 by Chris F
I really like this store. It’s not really busy, the prices are reasonable when you clip coupons in the app, and I don’t have to deal with the crowded competitor down the street. Also, the produce is always fresh when I get it.
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June 2024 by John Jackson
prices are a little higher than H-E-B but the store is much cleaner don't have to fight the shoppers for the pickup people. All in all a much better shopping experience
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June 2024 by Abel Gutierrez
Great customer service
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May 2024 by kittens unit3
The b i t c h boy known as Roland in Pharmacy was extremely rude to my mom, pharmacist was great though. I'll be following up with management and corporate as well.
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May 2024 by Fredo GP
Love this Randall's Pharmacy
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May 2024 by Truewittness
Nice grocery store. Hardwood floors and very clean.
I should add, I’m from Michigan and this place reminds me a lot of Kroger which is a great grocery store.
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April 2024 by Jennifer Moreno
Clean, never swamped like H‑E‑B. Easier to get in and out. Higher quality meats, fruits and baked goods.
