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March 2024 by Ethan Mendez
A month waiting for my credit card They have a problem with the addresses and the work staff makes a mistake when sending them and because of them I have a month waiting for my money on the insurance card, too disappointed I will only wait 3 more days and if there is no solution I will change of bank
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October 2023 by Sue Van der Merwe
Best friendliest Service ever. Will always go to this branch. Johnathan always help with a smile and super nice. Great
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July 2023 by Rick M.
Very helpful and knowledgeable. I recommend this bank. Safe and clean. Tellers very friendly.
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July 2023 by Little Fires
Super helpful and patient.You can open an account with $1.Bye forever Speedy Cash ?
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June 2023 by Todd R
These guys are trash! It's just one money grab after the next these days. They try to get you every way they can. Better off going with any other bank!
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April 2023 by Joanna E
I have been with RBFCU for 10 years and this is the last one. I have their cash-back MasterCard, which they rolled out the new version of it called the World Card. It will NOT show my payments in the available balance and it won't show a rolling balance, so there's no way to know if your total is correct (which is alarming since their "available balance" is incorrect). Plus, the old card used to let you dump your cash back into your checking. This new version ONLY lets you put it on their card (as in the card that won't show you if it really applied the payment to the balance or not). I used their chat last Saturday about this problem and was told a supervisor would contact me Monday. Nope, didn't happen. I contact chat again on Monday and on Tuesday. A supervisor finally emailed me on Tuesday. I replied with further concerns and have not heard back from her since. It's Saturday.
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February 2023 by Jennifer Santiago
There were a few hiccups when I first opened my personal checking, but RBFCU resolved matters very quickly. Customer service has also been excellent so far and I am loving the great interest rates. I hope to be a long time customer!
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February 2023 by Dani “DD” Dukes
All of the Staff Members treat me with respect and are Customer friendly as well as Professional. I'm a proud RBFCU member! I love my Credit Union!
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December 2022 by Zakir Shafi
Most of the people are unprofessional. Super slow worker. Every one customer they take break. Wow. Manager need to focus.
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November 2022 by Sue Ann McGoldrick
My family and I have banked with RBFCU since 1994. We have our house loans, car loans, business loans, EVERYTHING with them because we've always received stellar, professional, and courteous service. I guess I had high expectations but I was very disappointed in the service I received when I went in to handle my recently deceased father's finances. This is my first time dealing with something this great and I felt that RBFCU provided no guidance or next steps to take as it pretains to this portion of the process. We started receiving checks to the estate and didn't know we needed to set up an estate account which is what initially caused the visit. Unbeknownst to me, this visit would start a chain of reactions taken by RBFCU that my mom nor I were prepped for that have caused a lot of stress and "backing into the answer" scenarios. Although we understand they have to take the correct legal steps, the tellar nor the supervisor provided us information, guidance or even a "head's up" as to what to expect. I'm sure deaths and this sort of thing happens everyday so I would think these scenarios come up a lot. We just felt like we've been left out in the cold after so many years of a positive relationship.However, their customer service number is great and the people are so helpful!REVIEW EDITED: RBFCU manager called and was very understanding and apologetic. They've gone over the top to take corrective actions and have provided the service we hoped for. Updating review to 4 stars.
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July 2022 by Alec Strahl
Couldn’t get someone on phone for 2 hours for a Simple question
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June 2022 by Meghann McGoldrick
My family and I have banked with RBFCU since 1994. We have our house loans, car loans, business loans, EVERYTHING with them because we've always received stellar, professional, and courteous service. I guess I had high expectations but I was very disappointed in the service I received when I went in to handle my recently deceased father's finances. This is my first time dealing with something this great and I felt that RBFCU provided no guidance or next steps to take as it pretains to this portion of the process. We started receiving checks to the estate and didn't know we needed to set up an estate account which is what initially caused the visit. Unbeknownst to me, this visit would start a chain of reactions taken by RBFCU that my mom nor I were prepped for that have caused a lot of stress and "backing into the answer" scenarios. Although we understand they have to take the correct legal steps, the tellar nor the supervisor provided us information, guidance or even a "head's up" as to what to expect. I'm sure deaths and this sort of thing happens everyday so I would think these scenarios come up a lot. We just felt like we've been left out in the cold after so many years of a positive relationship.However, their customer service number is great and the people are so helpful!
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February 2022 by Christine Remy
This is the most crooked bank I have ever dealt with!!! The charged me transaction fees for being negative when when I set up my account I made sure to put it as not aloud to go negative at all. Once talking to the manager at this location pretty much got told oh well we can't do anything even though it was their fault for setting up the account wrong. This place is a joke of a bank they steel from their members!!!!!
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December 2021 by Tak Goumeziane
Can't even accommodate 8k in 100s even when scheduling and requesting it three days in advance. ?♂️
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October 2021 by Rassel Askar
Very professional and friendly. I’ll recommend to everyone who wants to be open a bank account and enjoy the great service.
