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June 2025 by Tracy Partin
They would not allow me today to get another bank card replacement as it is not currently working at walmart, costco, and HEB. I will go to the Kyle lkcation for help, very disgusted that I could not get any help.
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June 2025 by Katherine Cross
I'm choosing this location because it's where I signed up many, many years ago. I'm in the middle of transferring all of my accounts away from RBFCU. The reason for this is because they do not provide any kind of documentation to the customer indicating they have initiated a bank transfer, nor do they communicate with the customer in any way if a transfer fails for any reason. On two separate occasions, RBFCU has failed bank transfers which were for bill payments and not notified me in any way, or provided me any documentation to prove to anyone else that I'd even attempted a transfer unsuccessfully.
The first time, late last year, I called them 7 separate times and every single agent was telling me I'd never initiated any transfer, and it was user error. I couldn't do anything to convince anyone that this was not true, because I had personally recorded the date and exact amount. It wasn't until I got tired of hearing this and escalated to some other department TWICE before a higher-up could finally admit that I had, indeed, initiated a bank transfer on the exact date I'd told them initially and for the correct amount. On this first occasion, the funds were not available back in my account even though it had failed, the funds were in some limbo and completely inaccessible to me, and they also had not reached their destination (an account at the same bank as my landlord, who was expecting to receive my rent transfer from it). It took over a week to resolve. While the escalations team who handled my case did offer to pay for any late fees I might've incurred, thankfully, my landlord trusted me enough on this issue that they did not implement any. Needless to say, I submitted the very unhappy feedback that they needed some kind of notification process for their customers for every step of this process. It was ludicrous that I had no evidence to show that I had initiated this transfer, nor any documentation to even show it had failed. While my landlord was very understanding even though they had absolutely nothing from me to prove I wasn't lying about trying to pay my rent to them, that could have gone very differently, and I could have easily been fined or removed from my home over this issue.
The second time it happened was this February, but I only noticed it completely at random just this last week when I was going back through my own payment logs for a different reason. Again, my transfer payment of my rental amount to an account at a different bank had failed. This time, the funds were not unavailable to me, but I had no idea that my rent payment back in February never went through because there was no communication about the failed transfer. Thankfully, my landlord was unaware of this issue as the destination account had enough in it that I'd been able to make that transfer without realizing RBFCU had never sent my new funds for that month. When I called RBFCU again, I was very prepared when the representative told me I'd never initiated any bank transfer at that time and they couldn't see it, because I had made sure to ask the previous year where they were seeing it that all the other agents before them had not been looking in. As soon as I told the RBFCU agent how to do their job, they did see the failed transfer, and I again was put in the position of asking why nobody had bothered to tell me it had failed. Another escalation later, a supervisor very plainly told me that they do not have any plans to incorporate these kinds of notifications or documentation for customers, and essentially that it would just keep happening.
A bank not having a thorough documentation or communication process for the transfer of funds is unimaginable to me, and after this second go-around with zero hope of any changes happening for the foreseeable future, I was done. I'm now closing all of my accounts and switching somewhere else, as enormous of a pain as this is. Really sad about it, I was happy with RBFCU oth
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June 2025 by David Kazakov
RBFCU has the worst and outdated ATMs! This one was broken, as well as another one near Lakeline mall last week. And they always have only one ATM on a site. Please add more machines and maintain them!
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January 2025 by Laurel Morris
Sharing appreciation review as a lot of reviews on here are more negative.
What I love:
1. Some of the lowest fees and minimum requirements. Yet they still have smart and helpful staff. (I mention this because some banks that boost low/no fees, compromise on staff quality. So with other banks you’re still paying with your time.)
2. Again, helpful, great staff!
3. I truly appreciate the skip-a-pay options on my car loans that usually come around July & Jan or Feb every year. It really makes a difference for my personal finances and stress. Feels like a blessing every time I get to choose to skip-a-pay.
I hope y’all continue this program. It’s a part of my loyalty to you!
Could improve:
4. Car loan process, which I’m sure is extremely long, could’ve been a lot smoother since I had to be the middle man calling Tesla and Rbfcu. Waiting on 10+ calls on hold for hours until I got the info the other person wanted or to just ask for an update. Took a lot longer than what was necessary.
This was 2 years ago so hopefully it’s changed then.
Recently, I tried to help my brother get a car loan for a used car, but Rbfcu is unique in that they won’t give you the money to pay the seller until they have the cars title. The seller was not comfortable with this weird method so they pulled out. Just saying that y’all are probably loosing loan opportunities because of that. Maybe it’s risk mitigation, but still there’s a means to make everything easier and make people more comfortable. Maybe giving an LOI to the seller…
Anywho, cheers! Yall are great!
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December 2024 by Paul Rendsland
I'm super frustrated with this bank right now because they keep automatically for some reason the computer system randomly is freezing my debit card and it's a day before Christmas and I cannot use it and they do not have customer service 5pm which really sucks I think this is the last straw for me I'm going to find another bank
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September 2024 by Jacinto Rodriguez
Very respectful and nicest workers. One in particular names Amirisa (I believe) made my day. Her energy was so amazing and her gorgeous smile brought my energy level up and made me smile. Thank you for that.??
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July 2024 by Andrew Gauld
Great staff and a great help when we opened youth accounts for our kids.
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June 2023 by Jenny L.
I had a great experience at this branch. Great customer service. I recommend RBFCU. Great location.
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January 2022 by Chris Tovar
Absolutely unhelpful. I started a credit builder account there previously at that specific location a few months back successfully. Attempted to repeat the process online, the option wasn't available. Went in today and was given rude and discourteous service by an employee named Jason who felt he needed to tell me he'd been there 8 years and had never heard of what I was asking assistance on. Completely unrelated and unnecessary information to add just for a nudge at an incompetence insult. Even when said employee thought I was talking about a secured credit card account. Terrible. I just wanted help.
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December 2021 by Vickie Bailey
They were closed on Saturday and no money in ATM.
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December 2021 by Peter Barnes
They are always nice and friendly and can take care of things at the window immediately that other banks want you to wait forever to talk to a banker to do .
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November 2021 by Jane D.
They fired my client with no bonus after she worked for it the entire year over a hot check not hers she was gay
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August 2021 by Gavin L
Very rude service. Ask to make a complaint, and was denied. They didn’t even give me a receipt. They also wouldn’t let me talk to a manager.
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August 2021 by Max Heras
Their policies and staff are garbage, all these money grabbers do for you us try to squeeze every penny they can out of you
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May 2021 by Mr. Zack Asia
I definitely give the staff 5 ⭐⭐⭐⭐ for their welcoming smile & their professional services less than 5 minutes.I ? my bank ??
