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June 2023 by Jenny L.
I had a great experience at this branch. Great customer service. I recommend RBFCU. Great location.
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January 2022 by Chris Tovar
Absolutely unhelpful. I started a credit builder account there previously at that specific location a few months back successfully. Attempted to repeat the process online, the option wasn't available. Went in today and was given rude and discourteous service by an employee named Jason who felt he needed to tell me he'd been there 8 years and had never heard of what I was asking assistance on. Completely unrelated and unnecessary information to add just for a nudge at an incompetence insult. Even when said employee thought I was talking about a secured credit card account. Terrible. I just wanted help.
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December 2021 by Vickie Bailey
They were closed on Saturday and no money in ATM.
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December 2021 by Peter Barnes
They are always nice and friendly and can take care of things at the window immediately that other banks want you to wait forever to talk to a banker to do .
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November 2021 by Jane D.
They fired my client with no bonus after she worked for it the entire year over a hot check not hers she was gay
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August 2021 by Gavin L
Very rude service. Ask to make a complaint, and was denied. They didn’t even give me a receipt. They also wouldn’t let me talk to a manager.
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August 2021 by Max Heras
Their policies and staff are garbage, all these money grabbers do for you us try to squeeze every penny they can out of you
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May 2021 by Mr. Zack Asia
I definitely give the staff 5 ⭐⭐⭐⭐ for their welcoming smile & their professional services less than 5 minutes.I ? my bank ??
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April 2021 by Ezatullah A.
A terrible bank with the worst employees ever. One of them is Agnes Madrid. It took them 3 months to make decision on my home loan application, when I got frustrated and spoke with them in regard to the delay and their unprofessionalism, they denied the loan. They lack all the basic skills necessary for good banking.
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January 2021 by Nathan Sallee
Horrible auto loan process. Finally got approved after a week but they won't tell you your rate. I'm just going to go through the lot at this point.
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November 2020 by Justin S.
Do you like having a bank that forces you to file an FBI report on them, because one or more of their employees are willfully complicit in a massive fraud against you? Then look no further! I first established an RBFCU account in San Marcos. Everything was fine for awhile, until I moved to Austin, which I ultimately found out is home to a ring of copyright frauds. As a creative person, people bite me all the time, but I was unprepared to deal with Austin's plagiarists. They took my ideas to other markets and profited, without even cutting me in. It came to a point where they had to intercept my Federal Income Tax e-file, and file fraudulent returns in my name, in order to make it look like I'd been paid for something widely attributed to me, when in fact, I was stiffed, and the money probably ended up in a numbered account overseas. Eventually, those IRS filings were deleted from the IRS database, as they were standing records of fraud against me, if I had ever compared notes with what I actually filed. But I did receive refund checks those years. So of course, I went to my bank's records, to see if they had copies of Treasury checks I'd deposited. But their records had been deleted as well! That was the result of nothing but shoddy hiring practices. It was most likely passing employees of both outfits (the IRS and RBFCU) who deleted my records. This on top of some other fishiness from the bank (even when I stopped using the account, I couldn't remove it from PayPal, because of a 'pending transaction', which wasn't on my end, so I could never cancel it) which occasionally caused overdraft fees, when PayPal hit a zero balance account. Every time I ever called RBFCU, it was some catty, shoulder-pad-suit bimbos who laughed at my problems. I can only imagine what tacky lifestyles they lead with the money entrusted to them. That's how getting away with fraud goes to people's heads. What unredeemable human garbage. Beyond that, they're simply a crummy bank, in that they drag their feet on every little thing, and make promises they don't fulfill. When I finally moved from Texas to Colorado, I tried to establish a new account, but a $160 overdraft At RBFCU was reported against me in the checks system. I promptly paid this, and demanded the records from my account, for which they charged me an extra $70. They said all this would be cleared up by a certain date, and it wasn't, necessitating a lengthy and embarrassing call with my new bank manager. On top of that, I still have not received the research, which I paid for! This bank is a fraud, and should be shut down by the feds.
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October 2020 by Yvonne Torres
They only care to take your money but not give it back, I made a deposit at the atm and because there were too many Bill's it miscounted them, I reached out to them so they can give me my money back its been 13 days and no word about it, now I'm now taking about a low amount of money I need my money. they just keep telling me to wait and they will reach out to me they always have an excuse about it. they can take your money, but not give it back to you? that is not okay and it shows you can not trust this bank. I WANT MY MONEY BACK.
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May 2020 by John DeLaPaz
RBFCU has been a solid credit union for me over the past decade. However, I'd give this location zero stars if possible. Horrible customer service! Do yourself a favor and drive to another location.
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March 2020 by Bennet Blevins
This location is great and RBFCU has great customer service!
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February 2020 by Steve J.
Dealing with RBFCU can be a joke. A payment processing vendor required me to provide proof that I owned an account there, a letter on bank letterhead and signed by someone at the bank, and they were unable to do it. Seriously--they are unwilling to provide a basic verification letter to a customer whose business needed it because ANOTHER bank was requiring it. That is absurd.
