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April 2024 by Louann Haley
Very helpful
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January 2024 by Callye Jamerson
My favorite Bank been with them forever seems like they're very Swift efficient and sweet anytime I've had a problem they fix it immediately I've been Patron there for almost 20 years
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November 2023 by Fran
I don’t recommend this credit union to anyone.
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October 2023 by alex perez
This is the worst bank they will enroll you in something called “courtesy pay” without your knowledge. That is when you have no money and you use your card, instead of the card simply declining, the payment will go through and lend you the money while also charging you an extra courtesy fee. and when you notice that they do this they WONT refund you. No matter how many times you express that you didn’t know this was going on and that you simply can’t afford all the extra payments. They don’t care and they won’t refund you. Any other bank i’ve had before this would have refunded me especially when i had no idea. Thanks RBFCU now i can’t afford rent!!!
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June 2023 by david larson
I've been with RBFCU since 1978, 45 years. They used to be a great credit union but that is no longer the case. As they grown from a great small town credit union to the monster they are now, they have gotten more and more difficult to work with. If you're thinking about joining RBFCU, look elsewhere and save yourself a lot of headaches.
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June 2023 by Michael R
Been with this bank for over a decade. Not a good bank as when I first started. Customer service is terrible . Recommend another credit union .
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April 2023 by Kelli Griffin
I've been with this bank for years. I've never called about anything, but yesterday, I had to call about fees put on to my account. I was charged $24 because a provider accidentally charged the wrong account. I canceled the charge immediately. So, I don't see how the transaction would have even gone through. They want me to get a letter and letterhead from PayPal to reverse the fees. The first lady said they couldn't even do it. I am pulling my money out of the account. I won't work with a bank that won't work with me.
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April 2023 by Deanna
Nearly a decade as a member and one sour experience with Andrea has me convinced to make a fresh switch. Thank you to all the other kind employees that have helped in the past.
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January 2023 by LLE Enterprises LLC
I sincerely regret deciding on RBFCU to handle my business's needs. It has been a series of errors over the last few years. Avoid at all costs!
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December 2022 by Robert Eyers
I sincerely regret deciding on RBFCU to handle my business's needs. It has been a series of errors over the last few years. Avoid at all costs!
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December 2022 by Art L.
It's an OKAY credit union but the fraud alerts are turned up so high you can barely use your ATM card. It becomes useless on trips, ebay purchases, and event bright purchases unless you call or use the chat feature. And the warning you get is "Card Declined" and you might get a text. But you might not. I've had tickets sell out while I've been dealing with their insane security settings. And it's EMBARRASSING to have your card declined with NO EXPLANATION.
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October 2022 by John
Service has gotten worse over the years & now I'm getting charged ridiculous fees over and over when I NEVER had this problem before already loss 100$ in fees. Stay away!
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July 2022 by Joseph Rincon
Skip the big box banks and go with a solid institution for your banking needs - they always have great rates and helpful customer service.
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June 2022 by Golden Rule
Worst bank ever, don’t have a single lender in store, wasted a whole hour of my time waiting in a room just to talk to a lender on a video call for 5 minutes! RIDICULOUS! As it is they are the stingiest bank out there with terrible fees now they have the nerve to waste their customers time.
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June 2022 by SelectBlend
I can’t get ahold of ANYONE EVER!!!! I have been calling from overseas and waiting on hold for over 30min on three separate occasions! I have yet to speak to someone about my account. I am not happy.