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December 2023 by Stacie Wells
They are Very helpful and friendly
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October 2023 by James H.
This is the most pathetic banking institution around... RBFCU's quality seems to degrade further and further every year. I just spent well over an hour on the phone (most of that on hold) just to verify that I am in fact using my own debit card, after I had already responded to the fraud alert text message confirming it was me.With that said, after standing at the cash register for an hour on the phone with RBFCU trying to gain access to my own money I finally got them to unlock my debit card... Well lucky me, the nightmare had only just begun.After jumping off the phone and going to use the card it didn't work, so I opened my RBFCU app up and found that the bank had now locked me out of my own online login! What's even more fun is that when I went to reset the account, it told me that my own username, banking info, and social security number were wrong. So here I am on the phone approaching hour number two, reliving the nightmare I thought I had just escaped.I cannot wait to start banking with literally anyone else, I hate RBFCU.Edit: Here we are two weeks later and the website is blocking me from transferring my own money from my checking to my savings. So I get to call customer service once again, I hate RBFCU.
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September 2023 by Brandon Tmann
Great service. Nice and polite.. quick and fair
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September 2023 by Melissa Tiemann
Great serviceFast polite helpful
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July 2023 by Brandon Tiemann
Thank you for making banking easy.. why I chose rbfcu
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May 2023 by Ashley W.
Been in Austin going on 2 years now so I needed a Credit Union here. Stopped in 1st thing Saturday morning, with warm smiles from the front desk receptionist. Travis was able to get me in an out with no problems. Gave me great feedback on all the things they offer, and I end up opening a loan with them the same day an was approved & still made it to work before 10 am!
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May 2023 by The Wizard
I would do zero stars.Aparna and Travis are terrible managers for RBFCU on rd 620. Aparna is incompetent, blames her staff, and lacks leadership skills. Travis smells bad, doesn't intervene in conflicts, and doesn't take action when needed. Both of them display poor management skills and fail to provide a positive environment for staff and members. Overall, their management is a disservice to RBFCU.
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December 2022 by j pax
Went in to get cash for Christmas gifts. They were unwilling to provide bills in large denominations. I had to get it at Chase where I have an account.
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October 2022 by 2006Vantage
Local location is nice enough. Online they are great when you are setting up a new loan or service.God forbid if something is wrong and you need help with something. I transferred a decent amount of money online to an external bank only to find out to days later that it did. It go through as RBFCU blocked it. Went through 4 different people on the phone just to move that money to an external account paying 10X apy of RBFCU. Took 1.5 hrs as each level was not authorized to move the amount of money I was requesting.I am currently on hold, 45 minutes into a call for them to correct routing information from an external bank (their mistake). Add insult to injury I have a late fee that the agent is “unauthorized” to remove.Run, not walk, away.
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June 2022 by Clint M.
First time to come to this branch. Ladies behind the counter were very nice and helpful. I have never had a problem coming to or using this bank. I take that back I have had one problem they recently switched their online payment to having to go through a third vendor that requires too much personal information including your password and username to your bank account. I've said this in the past so I will repeat it I will never hand out my password and username to all my money to anybody. So it's a pain in the butt but I drive-in to a branch to make a payment.
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May 2022 by Adam D
Not a very welcoming location. I prefer Lake Creek
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June 2021 by Dolise McClure
Worst bank ever - I just went in to make a deposit for my brokerThey wanted my drivers licenseMy phone numberAnd My Social Security NumberAsking for my SS number went way too far - I do not give anyone my SS # .With that information they can open up credit card accounts and steal money from me!My husband just went through identity theft and we were both warned to never give our SS to anyone!I do not bank with this bank and there is no reason for them to ask for any ones SS number that does not personally bank with them.I do not know the employees who work here and they should not be allowed to ask for all of your personal information like this! They could be selling it or giving it to a friend who uses it to steal from you. Never going back !Stop the fraud - if they continue with this policy - there are so many other banks to choose from.
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April 2021 by Janssi Covalt
Safe and convenient location
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June 2020 by David G.
I'm moving in the area, my 1st thought my bank. I only need the ATM services. I'm not reading if it's available at this location.
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April 2020 by Brian G.
What a waste of time and money this location is. Moved from the inside of Randall's to this location. Still NO drive through. Only an ATM . No service.
