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January 2025 by Cuộc sống Mỹ Austin Texas
This is the worst bank I have ever been with. App sucks. Branches suck for customer service. Not 2A friendly. Can not even pay credit card bill without a checking account at this bank. Can’t pay with external account without a voided check. They really just don’t want my business. Terrible.
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June 2024 by Tyler Nielsen
They’re terrible.
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April 2024 by Antonio
I really love regions ? because they know how I really need help and advice from them and they genuinely care for me and my needs. I had point in my life that I had my payroll check and I was supposed to get off at a certain time and I didn't know that my replacement didn't show up on time, so I called them and asked what time they close and the response was 5pm and I didn't off work until 4:45pm and I had a chance to get there in time to cash and deposit my money into my account. I didn't have any complaints about them at all!!!
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November 2023 by Lisa M
They will help you protect your accounts at all costs
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September 2023 by Luis Matos
Terrible customer service, this place is useless, I recommend not coming to this bank.
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May 2023 by vincent brown
I always bank inside. There is rarely any wait and if there is managers jump up and help the tellers. They try and learn your name and are extremely fast and helpful. The financial folks know their stuff and can walk you through anything with ease. The contrast between this bank and others I have dealt with is night and day. Regions being the bright sunny day.
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January 2023 by Fiona Vulpes
ATM stole my card while I was trying to make a deposit, and now I'm likely going to get hit with an overdraft because of it. Why their fraud prevention got triggered over an attempted cash deposit is totally beyond me. I was on the verge of closing my account for a while but this tears it.EDIT: The send and view messages button in the app appears to be completely broken, what a surprise.
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October 2022 by Michelle Joseph
Thank you Mr Cruz! You are an amazing person and the best customer service ever.. everyone at this bank gives outstanding customer service..been with regions for a few years and I can honestly say I would never change banks..love my bank and the employees..thank you so much regions
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October 2022 by Arianna Priolo
Sort staff, the lady at the window said one of the CS representatives was in vacation and the other guy took AGES to the person he was talking with getting out of topics constantly, if u know u are sort staffing u need to hurry being politely fast and get to next person, wait for over 35 minutes but going to a different location, if a get better treatment there, I'll update my review
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October 2022 by Lucia Priolo
Sort staff, the lady at the window said one of the CS representatives was in vacation and the other guy took AGES to the person he was talking with getting out of topics constantly, if u know u are sort staffing u need to hurry being politely fast and get to next person, wait for over 35 minutes but going to a different location, if a get better treatment there, I'll update my review
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September 2022 by Aaron Middleton
Their ATM stole my card! I’ve been between jobs for the last 3 months. Finally got my first paycheck at the new job, and drove straight to the bank to deposit it after work. Had to use the ATM because it was after hours. Deposited the check, looked at my phone just long enough to check the app and see if the deposit registered there, and then the machine said it was retaining my card. I called customer service and they didn’t do anything for me. No reason given for retaining my card. That paycheck was all that I had, and now I can’t even access those funds because I don’t have a bank card anymore! Don’t use this bank: not this location, nor any branch of this miserable organization. I’ve banked with Regions for 16 years, and that is 16 years more than I ever should have.
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August 2022 by Greg Jeffries
Amazing customer service - love the whole team there :)
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November 2021 by Kelley Forester
I have been a customer of Regions for more than 20 years. I am in the process of switching due to how poorly they treat their long time customers. The manager, Carlos, at the Wells Branch location told me I was welcome to bank elsewhere and that's exactly what I'm in the process of doing! Don't make this mistake.
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April 2021 by Florence Austin
I have money going to this bank Off well - branch in aTX I went to go get gas and made a mistake and went over two pennies. Don’t u know they charge me 36$ dollar for just that. That sorry This not a good bank just here Then hopefully be taken my money out With them for 2yr. Find u another bank
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January 2021 by Victor Hernandez
Amazing service. I open a new account last month and the staff was amazing. Special thank you to Thera, she took her time explaining my new account and provided every document I needed. I called this branch a few times and everyone is nice and helpful. I’m very happy with this bank, after 10 year with Wells Fargo, regions has the best customer service. Thank you!!!
