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January 2024 by b rabbit Channel
Good customer service
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November 2023 by Kuko Guevara
Helpful staff
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October 2023 by DeeAnn DeSpain
Was better but I was pre approved and now stuck in a loop
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October 2023 by Adeline Yvette
Hello. I recently called the 500 W. William cannon Dr. Location and got Dwayne and what amazing service! I needed a sofa set and the last one I had gotten was not a good fit for my home or family needs. I informed Dwayne that I needed a material that was not like chanile and that cat hair wouldn't stick to it and that was wide enough for my big family. He sent me text pictures of what he had and prices immediately and found me the perfect set. He was patient and helpful and I am so happy.
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September 2023 by Kaylan Castillo
Eva was awesome!! Extremely helpful and the sweetest.
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July 2023 by Centeary Odom
The delivery driver that brought my furniture, ripped the back of my love seat and I have been trying to get a replacement have not been able to. I have requested that they come and get the furniture, no one has done that. The store said they closed at 6 o'clock. Went up to the store at 5 o'clock and they were closed, I'm done. But yet you still take payments out, not feeling this.
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July 2023 by Robert Vasquez
Literally wasted my damn week on these people. Got to the store on a Monday, made my purchase.. by Wednesday the next week they were at my house with a truck saying that I owed $120 And then I asked them why it would be $120 when I didn’t even have it a week and so they said “they’d help me out” by waiving the run fee they had to charge me and the other $50 something that wasn’t supposed to be on there. By the time Monday came the next week, I had to let them come pick up the sofa. Their employee Straight up LIED to them and told them he came to my house and done to MY DAUGHTER who then CALLED ME ? mind you…I was home ALL DAY SATURDAY!! Dwayne the manager told me himself that he didn’t care if they got was lying, that I didn’t pay (all the amount that they had wrong in the first place) so he was picking up the sofa. They are unorganized and embarrassing, no customer service skills and don’t care about their customers. Don’t waste your time, go to their competitors.
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July 2023 by Christina C
Eva is the best, she helped me after having such an awful experience with another team member .
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April 2023 by Dee Money
Even after buying a washer they would not help me get another items they wanted more paperwork they dint nees
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December 2022 by Joseph Hudson
Y'all have me down for late payments and I never made an agreement with anyone never went in the store and the service was rude and pushy
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November 2022 by Dream_not found !!!!!
Be aware they will indeed work with you on your payments up until the last payment if you are late on that one they will pick up your items after you have already paid most of it off. I even asked them a few times to pick up the item because I was behind on payment and they worked with me which I do appreciate but it comes with a cost. Also be careful with the furniture a lot of it has bed bugs.
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November 2022 by Iris
Always helps me with the things I need for my home and always friendly ! Luis is the best store manager !
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May 2022 by Katrina Murphy
Shout out to John at this location, who answered the phone just a few minutes before store closing time and helped me rent a lift chair, with delivery THE VERY NEXT DAY in time for my return home from the hospital after emergency hip replacement surgery. He was patient, humorous, and helped me understand the arrangement clearly. The chair, an Ashley model, was delivered when he promised, and it is perfect. I am so grateful! Thanks, John!
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April 2022 by Julie D.
The worst experience I have ever experienced. The bed set was very very cheaply made it wasn't worth the money. I called them to pick it up as I had orderEd furniture thru Ashley Furniture. They failed to show up on a Friday to pick it up I called 15 to 20 times and no one answered I had to get a hold of the corporate office to take care of the matter. I choosing 1 star only because I'm not able to put in a zero.
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April 2022 by FRANCISCO PL
Best store in Austin. Store manager Nelly very helpful and nice and her employees Jon, Janie, Jamie, Roel are also the best too always working hard. Store is very clean. I never have an issue with them.