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November 2024 by Crashandra Washington
Bad bad bad bad terrible terrible terrible experience first time getting a bed room set from here had bed bugs on the head board and bed didnt Receive any payment and I locked my card where they can’t they holding my card on file but I’m smarter then them.
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September 2024 by Tori Byler
Can't refund because can't find me in system after taking money. Didn't even sign anything when I changed my mind...... They were asking for references when I'm a returning customer on top of asking for lease agreement when they never had before. Yeah that's not shady to suddenly need more information than advertised or done previously
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May 2024 by Esha King
This is the worst place I ever rented from. It was my first time ever renting from any type of furniture store and my last. They made it horrible for me!!! I rented 2 things from them, but I probably was late 4 times or less just a day or 2 late, never a week. They will start blowing up my phone soon as they opened and I work overnights. They would even call me twice in one day!!! I don't need to make no payments to y'all when you want me to!!! As long as it did not turn 12 midnight, I do not need to pay y'all while you are open!!! I paid online. At one point, you started calling me on a Thursday, so I blocked y'all... Furthermore, y'all stuck insurance on my file I never agreed to and never signed!!! But y'all were charging me for it!!! I still have my hard copies vs. y'all copies online!!! That's fraud!!! Now that I've finished paying off everything!!! Y'all are calling me 3 times out the week, and I called at least 3 times to ask that y'all stop the harassment!!! It is not a robo call!!! It's harassment I would never recommend this location. It was only one female worker who was pleasant.. I ordered a brand new headboard, and it came broken and missing pieces... I really did not have a pleasant experience with anyone else. I avoid them on purpose because they stressed me out with the unnecessary calling. If you do not want to stress out with the calling, avoid this place.. I will sue if I get another phone call. I want no dealing because I sue for stress and fraud!!! Look in my file for insurance, I didn't sign it... So please leave me alone and go away.
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May 2024 by Bill Gamel
I have been asking for a month and a half to fix my online payment and it had not been fixed. When im a couple days late on my payment because of my paydays I cannot pay online and I cannot always call to make a payment seeing how i work from 8am to 3pm then 10pm to 6am. And when i call before my nap nobody answers or I get out on hold and hung up on. If I did not need my couch i would not have rent a center as my place of business. I have paid off a washer and dryer no problem last year with y’all. When I get this treatment it is upsetting getting threatened for my couch being picked up when I have asked repeatedly to fix the online payment because I cannot always call to pay.
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January 2024 by Amber lynn
Great great service
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January 2024 by Alani Okafor
I dropped the ball. Didn’t read the reviews first. Customer service is horrible! I mean the absolute worst! Seems like someone doesn’t value their job, they’re just there to collect a check. Huge mistake! Please shop somewhere else!
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January 2024 by Rebecca Herrera
Fast and easy
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December 2023 by Mayra G Rivera
I had to rent from them a refrigerator twice due to my refrigerator not cooling. I finally got a new refrigerator and returned the rented one. The manager Renee and his staff, delivery staff included, have always treated me with courtesy and respect. Process has been smooth and speedy.
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August 2023 by TiaMarie Brown
Renee Is AWESOME
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July 2023 by Norma Cruz
They charging on item i dont have i was refused service and lied by an employee about my item to be delivered so i will give yall a 0 star bad service at the store on north lamar
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June 2023 by B Rogel
VERY RUDE !
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June 2023 by Jenise Dior
I love it
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February 2023 by Emilio Trevino
Best customer service experience. Will definitely come back. Thank you again Ms. Jessica for all your Help, and Amazing Customer Service.
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January 2023 by Crystal Torres
Not recommend at all.Worst customer service.
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December 2022 by Nick Placencia
The store manager that I talked to after signing agreement was very rude after he stated he could not deliver the product on time upon agreed date he also informed me I could not receive product since I rent a room and not on a lease. I haven't had this problem before but after going back and forth I asked him to just cancel the order. Worst experience I've ever had will not be recommending rent a center to anyone
