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March 2024 by Consuelo Varela
Won't be going there again. I walked in, no one say hello, asked if I needed help, nothing. The two employees that were there were just gossiping. There was me and one other person. After searching for 5 minutes for something I needed I went to ask for assistance to Alyssa and they acted like they wanted nothing to do with me. Alyssa was so rude , I was with my baby who played with a small bottle. When I went to pay for my products Alyssa told me in a very rude way If I was going to pay for the bottle that my baby took it a few minutes earlier, cause if not she will have needed to throw it away into the trash because of it, so I did it, pay for my products and the bottle. And then she started to give me some lessons about parents responsibilities when there’s no need of it, cause she simply needed to ask for it in a better nice way, not as rude as she did. And the store manager was there and didn’t even tried to talk to her in order to make her act gentle. I know what my responsibilities as a mom are, this is why I payed for the small bottle and I also know that as required in a job where you are attending customers it is your responsibility and duty to be nice and gentle and NOT GIVE FREE LESSONS about parenting or any other lesson to customers. SO IF YOU HAVE KIDS DON’T GO. AND IF YOU DONT WANT TO BE LECTURED BY TEENAGERS DON’T GO.
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February 2024 by Taylor Stevens
I just wanted to give a shout out to Jada at this store! This was my second trip back to this specific Sally’s.. I have been to pretty much almost all of the Sally’s located in Austin, Texas and I can tell you that some girls know their stuff and some don’t and Jada was confident, knowledgeable, helpful, kind and she even sold me something that she recommended I needed, it was affordable, practical and she was right because I did need it! Any upper management reading this should know that she made my trip (on my birthday) which I didn’t disclose to her a very nice experience and now I feel confident on my bday with my new nails thanks to her!Thank you!
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July 2023 by Loretta Ross
Was hesitant to leave this review but my experience at this store bothered me. The only reason I'm giving it 3 stars is bc the Sales Associate that helped me was very nice. Went to this location in Southpark Meadows to grab a quick hair product upon entering there was 2 associates talking- I asked the sales associate for a certain product and she guided me to the product. I was shopping around for a few other things and overheard a lady tell someone on the phone saying "it would be put down as a no call no show" there was some other talk before she hung up. After she hung up she began dancing at the cash wrap and said "Good I get to write her up again". Being a Retail Store Manager I was not only shocked but very disappointed that she would tell other employees that she was going to write up their peer. I checked out and before I left I looked down at her badge that said "Vicky Manager in Training" I ask if she was the manager (already knowing the answer) she said yes can I help you with something? I said "No ma'am but I am a store manager and your conversation and leadership skills are very inappropriate" then said "sorry". Writing this bc making genuine customer connection is everything and our employees are our customers as well. I truly feel sorry for the Sales Associate that she was taking to it's not anyone's business that her performance is going to be documented. This is truly not fostering a positive environment.
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July 2023 by Loretta R.
Was hesitant to leave this review but my experience at this store bothered me. The only reason I'm giving it 3 stars is bc the Sales Associate that helped me was very nice. Went to this location to grab a quick hair product upon entering there was 2 associates talking- I asked the sales associate for a certain product and she guided me to the product. I was shopping around for a few other things and overheard a lady tell someone on the phone saying "it would be put down as a no call no show" there was some other talk before she hung up. After she hung up she began dancing at the cash wrap and said "Good I get to write her up again". Being a Retail Store Manager I was not only shocked but very disappointed that she would tell other employees that she was going to write up their peer. I checked out and before I left I looked down at her badge that said "Vicky Manager in Training" I ask if she was the manager (already knowing the answer) she said yes can I help you with something? I said "No ma'am but I am a store manager and your conversation and leadership skills are very inappropriate" then said "sorry". Writing this bc making genuine customer connection is everything and our employees are our customers as well. I truly feel sorry for the Sales Associate that she was taking to it's not anyone's business that her performance is going to be documented. This is truly not fostering a positive environment.
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July 2023 by Bella
Friendly faces, always willing to help. I always have a ton of questions no matter how many times I've been to Sallys and they are alwasy eager to please. Thank you Southpark Meadow employees. Keep up the good work.
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March 2023 by Vee “RED” Castro
No wait, friendly and helpful cashier! IG GodSentRed TikTok RedVee1970
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May 2022 by Brittany Garcia
I wanted to try something fun with my hair for once and they immediately offered help when I walked in on what I was looking for and how to use the products I asked about. Made it a quick and easy trip instead of stressful and confusing. Thank you for the help!
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November 2021 by Roberto Guerra
Very courteous and helpful staff. Thank you for making my shopping experience an enjoyable one. I can't wait to go back again.
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October 2021 by Brianna Martinez
Been calling for an hour trying call and confirm with my pick up my order today and yet no one has answered the store phone for almost an hour. Been calling since 10 (which is store hours) and it’s almost 11 now. And now when I call again the line is disconnected, how convenient is that. Why have a company phone and not answer the phone.Just got off the phone with the customer service line, and not even they could get in contact with the store simply because employees are choosing not to answer the phone. Need better employees ASAP.
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October 2021 by Pamela Cameron
Everything for your hair care. Color, henna, Bobby pins, hair shampoo, conditioner, oils, dryers,gloves, nail polish, brushes, clippers, weave, for professional & novice ppl. Clean, organized store
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April 2021 by Lisa Perosi
This is my go to spot for hair dye and good deals on beauty supply.
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April 2021 by Kristina Donley
James was wonderful and so very helpful! He talked to my son like a grown up and gave him the attention he deserved. Thank u James!
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April 2021 by Lori Ray
Great products keep me shopping and great service keep me coming back to the store at SPM - South Park Meadows. Today's helper was very knowledgeable as I was trying out a new hair color brand. I'll be back.
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January 2021 by Wolfgang B.
Small but everything I needed to bleach my hair was there.
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December 2020 by Kate A.
Was in last week to buy polish when I noticed they were out of my eyebrow pencil. The employee ringing me up said she would call when it came back in. Today I got a phone call that they did restock the item I was looking for. I ran over there right away to pick them up. So appreciative of this customer service. I will be back.
