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March 2024 by Abhra Biswas
Staff here complemented my blue shoes and overall were super super friendly - A+ service
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February 2024 by Devin Renee
Sheldon the store manager was very helpful! I came in with a return for hair dye that I got from a different location that did not meet my expectations. He explained to me everything I needed to know and was very helpful on what steps I should make next to get to my goal hair color. Love his attitude, we even came in the store really close to closing and he did not show any signs that he minded.Outstanding customer service, manager, and suggestions. ?? I will start to come to this location from now one. Thank you Sheldon.
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December 2023 by Adriana Julie Benson
Well stocked inventort. I prefer coming here to ask the associates the differences between products. It would normally take me an hour to look up reviews and ascertain hair texture needs, but it takes me 10 minutes to restock on everything I need and new items I want to try out.
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December 2023 by Tori
I love Sheldon he made everything so easy for us. First I talked to him on the phone and he knew his stuff and gave me good advice. When my son got there he had everything ready and was so nice and kind. He is happy to do his job with a great attitude. He is very experienced and has excellent customer services. He deserves a raise. Thank you Sheldon for being you!!
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July 2023 by Vi Flores
Alexis and Sheldon are the best at giving advice! Very sweet and very understanding in pointing me in the right direction. Love the help and knowledge that they both give Much love ?.
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June 2023 by Megan S.
Came in wanting to tone out faded blue hair and Sheldon was freaking awesome and redirected me and helped educate me on how toners work!! He was so friendly and I didn't even have to ask for help. Give this man a raise he's AMAZING!!
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June 2023 by Shelli Sue G.
Who would've thought they'd find an angel working at this location in Northwest ATX. Our local community is lucky to have Ashanti to support us in all our needs of self care. She is thoughtful, transparent and full of kindness. I look forward to going back again and again when she is working. What a surprising delight!
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May 2023 by Mikki
I’m so freaking upset right now!! At Sally’s, I showed the girl the exact container my last dye was in. The very one right on the shelf!! A natural darkest chestnut. I said “can you help me get the one that is one shade lighter than this one”. She said sure and she hands it to me off the shelf and said how it will be one shade LIGHTER and will be perfect. I get home and happily go about doing my hair. OMfreakingG!!! This stuff is almost BLACK with a blue undertone!! It’s supposed to be a chestnut color!! Natural Chestnut has a natural light reddish undertone! I’m seriously upset and just in tears!! It’s so dark I look like I have Elvis’s hair!!! ??????. And I have a job interview tomorrow!
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April 2023 by Mikki Townsend
I’m so freaking upset right now!! At Sally’s, I showed the girl the exact container my last dye was in. The very one right on the shelf!! A natural darkest chestnut. I said “can you help me get the one that is one shade lighter than this one”. She said sure and she hands it to me off the shelf and said how it will be one shade LIGHTER and will be perfect. I get home and happily go about doing my hair. OMfreakingG!!! This stuff is almost BLACK with a blue undertone!! It’s supposed to be a chestnut color!! Natural Chestnut has a natural light reddish undertone! I’m seriously upset and just in tears!! It’s so dark I look like I have Elvis’s hair!!! ??????. And I have a job interview tomorrow!
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March 2023 by Monika Gutierrez
Really disappointed in my experience. I don’t usually buy specialty shampoo, and was hoping for advice. The lady at the shop greeted me just to say they were closing up. When I asked if there was a brand she could quickly recommend, since I wanted to invest in something other than a drugstore brand, she told me I should get Herbal Essences, and that I could buy it at H‑E‑B next door.Not only did she treat me like I was stupid, but also like I wasn’t worth her time. I was near tears on my way back to my car.What’s the point in shopping in brick-and-mortar stores when they make you feel bad for not knowing about product lines? Might as well buy on Amazon.
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February 2023 by Kyle Davis
Friendly staff but twice I've come to the store in the middle of normal operating hours and they're either gone for lunch or are just randomly vacant, pretty annoying.
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November 2022 by Adriana Rengifo
They are late to open the store, the schedule says 11:00 am, it's 11:15 and no one shows up, the door is closed...
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October 2022 by Taleana
The team is usually very friendly, informative and helpful at this location #624. Today was very different, didn't get greeted or acknowledged and the manager (April) wanted to argue with me about honoring a BOGO sale they had posted all over the store including the window.I told her well that's false advertisement and she has to honor the sale. Also the signs don't have any dates showing that the sale starts tomorrow. April argued for about 4 or 5 minutes in front of the cashier she seemed to be "training ". After they asked me twice if I wanted them to put the products I was trying to purchase back, said it wasn't false advertisement and when I asked her to stop talking to me with that tone she continued. Eventually she told the cashier how to override the items for me and didn't put my items in a bag. ( I had to ask for a bag)The entire interaction with April was rude,mean and she shouldn't be training anyone to argue with customers, especially when she is wrong. I have contacted corporate, which April suggested when I asked for her manager information. April said she's worked for the company 3 years, hopefully she hasn't been treating customers this way the entire time.
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September 2022 by Kris Kurth
Great experience here. Both ladies were sweet and the woman who was training someone was sooo helpful with my wax needs. Explained the difference between waxes and went the extra mile. Thanks loves
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August 2022 by Kayla Lyon
Yikes. This is on a Saturday - no dates listed so who actually knows when they are opening again.
