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June 2021 by Diana P.
Only one lane open to try to force you to use self check. This location is dirty and the staff is rude. Will drive 10 miles down the road to another Sams or just go to Costco from now on.
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May 2021 by Jed T.
Went to optical to get lens for my glasses. Great job and less than a two week turnaround.
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May 2021 by Cheryn N.
I have been calling all day today May 25 2021 trying to reach the tire center. The phone rings but no one answers. I have also called "customer service" rep option and that one rings also and no one answers. I called the pharmacy to ask them if the tire center was open and they did not know. They transferred me to another line which again, rings and rings and no one answers. Then I called the optical department and an employee answered, said the tire center was open as far as he knew, but he was busy and couldn't help me. I asked him to transfer me to a manager. He said OK, and again, I get transferred to a line that rings and rings and no one answers. I also called corporate headquarters and the rep put me on hold for over 10 minutes and I gave up. What is the deal? I need to get my tire repaired which I bought at your store and I don't want to make a special trip to your store if your tire center is closed today (which I understand now that the tire centers are sometimes closed during the week). I am extremely frustrated and plan to cancel my membership.
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May 2021 by David Bagwill
Prices on food was higher than Heb on many things.
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April 2021 by Dale W.
The customer service representative was very rude. I tried twice, but both times he was working and I felt I had to leave both times. Went to another eyeglass location and received far superior service. K** was very strict on enforcing Covid "Standards" that may or may not have been standard procedure (I haven't reviewed their policies, but many seemed made up), but more importantly he did not follow what he was preaching at all. He kept encroaching on my space even though I tried backing up several times. He mumbled badly and with a mask was all but understandable. I doubt if he will last long, and hopefully they will have acceptable service after that.
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April 2021 by Jasmine L.
Although I have a membership, but was denied from entering without knowing the reason why. If you want customer why would you denied them from coming, maybe this is telling me just to stick to Costco. Horrible management.
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November 2020 by Wes O.
I have memberships at both Sam's and Costco, because both have their merits. Costco has a lot of higher end products and Sam's has a lot more junk food. Here's what hurts this Sam's club. First, the temperature inside this location was warm -- like no air moving at all. Second, the selection is heavily geared toward business customers, especially food service and restaurants. The selection of foods and paper products seem more like Restaurant Depot than a store geared to the general public. Finally, this Sam's makes the exit process painful. The gentleman checking receipts as you leave is slow and apparently has to scan individual items before you can leave. It's doubtful I'll renew my membership, at least based on this location.
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October 2020 by Anthony W.
My experience today at the Panera Bread establishment at 9901 N Capital of Texas Hwy, Austin,TX was something that I must share with the world. My wife and I have NEVER felt so special, appreciated or treated so nicely at any Panera anywhere in the country (and we've been to many as we are Pro-Drivers). A special thank to the Asst Manager Ryan, the person who has set the "gold standard" for his staff to follow at this Panera Bread location. The great service we experienced at the hand of Ryan should be emulated by all the Panera Bread Stores around the country. We received a warm, friendly welcome, top notch table service by this true professional and food prepared "right" the first time! He really "blew us away", talk'in bout "A" game-Ryan was/is on it!! So Panera Corporate if there was anyone you were considering promoting to manager of one of your stores, this customer recommends Ryan hands down--Thank You Ryan for making our day special with your great service. My promise to you is fulfilled.
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October 2020 by Ardie S.
Haven't been in this store in forever, but have used them a couple of times in the past 6 months for curbside. It's not my nearest Sam's Club, but they sometimes have items my store is either out-of-stock on or doesn't carry. I've been consistently impressed with the speed and accuracy of their curbside service. My last pickup was when they opened on Sunday at 10a, and I was driving away by 10:05. Can't beat that.
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August 2020 by Grant D.
I love every single Sam's Club except for this one. Several times have I been looking forward to purchasing wholesale goods at this location, only to be let down by rude employees and lackluster management. Fun fact, they don't let of-age adults purchase alcohol
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April 2020 by Mike L.
This location constantly sells food product that is out of date. I have pointed this out numerous times (6 times) over the last 2 years. Nothing has changed expect when Im there they remove the product in question only for me to come back and see another product being sold beyond the expiration date. There is no accountability there is no quality control and management doesn't give a flying F. ---Again is this company that screw the poor and the less advantage. There is never an issue at Whole foods/ HEB.
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April 2020 by Candice S.
I never usually write bad reviews especially on stores but I felt this was needed! this sams club is terrible. Due to the COVID-19 businesses can only have a certain amount of people in store, understandable. The man at the door literally harassed me when he asked for my sams card and got upset because it had a card sister on it (it not against sams policy to have that). He continued to say "why would you even do that?" and "that so d**** why" ITS NONE OF YOUR BUSINESS. It's a picture of my niece and nephews. All you need is the barcode on the back of my card to verify my membership sir. He was so rude. I get people are stressed due to covid-19 but I do instacart and I deal with people everyday, don't take it out on others. I'll stick to the sams club on Sundance where the employees aren't complete dickheads.
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April 2020 by Lisa C.
I waited in que for 30 minutes and was #6 in line. The whole chat disappeared. I was on hold on the phone for about 15 minutes and then it just disconnected. Both the phone and the chat have taken me in circles before I got into the que in the first place. What is going on? I can not access my account. I have repeatedly tried changing my password. The wonderful people in the store have tried to help but they finally said to call customer service. I cannot get help from anyone. Where is customer service?
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March 2020 by T S.
Went into sams club and was harassed by a employee named Donella. She asked me for identification of my service dog which is illegal and does not exist. Per the law it states business are allowed to ask three questions THAT IS NOT ONE OF THEM. Your employees should know the law they are trying to enforce before they infringe on more of your customer's rights. Next time this happens I will be calling the police and you can explain to them why you think it's okay to take away my rights!
