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March 2024 by Rosa Tejada
Very professional and helpful
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July 2022 by Everett N.
It's 9:15 on a Saturday. Website says open at 9am on Saturday for club members. Sign outside says open at 9am Saturday for club members. Woman at door says I'm not allowed until 10am unless I have a plus membership. "But, aren't you open at 9am on Saturdays?" I ask. "No, she says, go over there if you're interested in upgrading your membership." I walk outside, and look at the sign again, 9am for club members I look at my membership: "Club Member" I look at the time: 9:20 I leave, never to return.
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May 2022 by Briley P.
Very affordable bulk shopping! Check out is fast and easy you can do it all through your phone!
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May 2022 by Tara P.
The Sam's at Arboretum messed up my cake order but the Bakery at South Park meadows came through and decorated a cake for me on the spot. They were so sweet and accommodating and the cake is beautiful.
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April 2022 by Ida Golden
I love ❤️ Sam’s gas prices are great
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April 2022 by Erin M.
This place is so dirty. Not enough staff to keep it open efficiently. Waited 30 mins for a slice of pizza and a hot dog which they said was going to be ready right away. Fountain drinks had no carbonation today. All women's bathrooms were out of toilet paper and looked like the pic I'm posting. Will not be back ever!
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March 2022 by Petra M.
Don't come here for anything relating to glasses or contact lenses. Go elsewhere. They don't have a Dr. On site anymore and use that as an excuse to just sit there and collect a check. Nothing is really in stock. Not to mention the laziest employees are working there. Ken and another guy working on 3/5 @ 11am, just so dense and slow. Sam's should just close this part of the club. It's pointless. Anything you may need you'll have to order online anyway.
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December 2021 by Margarita N.
I wish you would control the traffic in your gas station! The people are coming in the wrong way to pump gas and it makes it very frustrating and a safety hazard! I would recommend a person directing traffic or even security! Sams at Southpark Meadows is the only place that has this issue! That's not good at all!
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December 2021 by Nessa G.
Really hate how the ladies at membership force the upsell of their credit card on you, even if you keep telling them "not interested" just annoying.
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September 2021 by Domingo Lugo
good prices on well stocked shelves.
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September 2021 by Dayna M.
I'm grateful to Sam's for being such a great resource before, during & still after Covid. Austin, Texas experienced a horrible, unexpected & unannounced snow storm ((Feb 2021)) and if it wasn't for Sam's, I can't imagine what my family & I would have endured. I didn't mind the 1 1/2 hour wait in 32 degrees to be able to have food & water. Their employees were friendly & helpful. Very thankful to Sam's.
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August 2021 by Andie A.
If I could give this Sam's Club tire department in Severna Park, MD no stars I would. I have been buying tires from Sam's club for years (because of the sale prices) and it has never been a great experience but this time was the absolute worst! I have decided to go elsewhere in the future and pay a premium price because I value my life. 1st the tire guy was very confused when I spoke to him giving him my info. He must've asked for my car info 5 times because he couldn't remember what I said - a very bad start. This guy was apparently brain dead. I should've left then but - my fault - I didn't. He told me it would take an hour, which as I always expect - Sam's it ALWAYS takes longer - but it took 3 hours with no other cars in the tire shop. The car almost the entire time sat untouched on the lift with the tires off. I saw the tire guy helping another customer with a car battery - prob for an hour or so. I finally went to a manager after 2 1/4 hours and told her the situation, she got on the tire guy BUT she said it would STILL take another 45 minutes! She did give me a $50 gift card but this money would be spent THE NEXT DAY AT ANOTHER TIRE BUSINESS WHERE THEY HAD TO FIX ALL THE BALANCING AND TIRE PRESSURES OF ALL MY TIRES. Back to the story to finish up...when my car was done I checked all my tires before I left and ALL of my air plug caps WERE MISSING!! I did get them all back from the idiot tire guy after I had to go back and ask for them. I was entirely paranoid to drive my car home - thinking - am I gonna make it because one or all of my tires were going to fly off?? For the finale, when I was driving home I heard PING PING PING - sounded like metal objects were shooting out my wheel wells - I was hoping it wasn't the lug nuts but I then realized it probably was the wheel balances flying off because when I looked at the tires there were ZERO balances on the tires or wheel wells. The very next day I had to go to actual professional (small business I found through a friend) and paid $50 for them to fix the chop job that the dumba$$ at Sam Club did. SAMS CLUB TIRE EMPLOYEES ARE NOT PROFESSIONALS. THEY CANNOT BE TRUSTED AND SOMEONE CAN GET SERIOUSLY HURT!!! If you go there, I would recommend having your tires rechecked and rebalanced.
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July 2021 by Cori P.
Worst experience I have ever had at a SamsClub. I'm so irritated having wasted 2 hours of my busy life here. #1 only one clerk at the membership/returns where I waited 40 minutes to return toner #2 water isle closed with only 4 cases left on the floor for customers to load - almost threw out my back lifting them from the floor #3 no tables that were in the north Austin store that I needed (should have went to that store to begin with), #4 only air freshener packages that included extra dispensers not needed, #5 no swifters only swifter pads, #6 only 2 open checkout stations, #7 rudest check out clerk ever!! I'll never go to this location again!
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July 2021 by Ann Hernandez Morris
So upset. Don’t buy tires from Sam’s anymore. I have a slow leak in one of my tires. Showed up to Sam’s and the guy said they only take appointments and he said he couldn’t do anything to help me. He offered me an appointment for tomorrow morning but what am I suppose to do? Drive on this flat tire? He didn’t even offer to put air in my tire or put on my spare ? Sam’s should account for emergencies like flat tires. So very upset with the horrible customer service and lack of empathy. I wasn’t being a Karen either. I was so nice and he could careless. Asked to talk to the manager and he didn’t care either.
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April 2021 by Jae R.
I thought Home Depot, sprint and lowes were bad, surprisingly sam's is just as bad when it comes to customer service. They do not care about this because they're too big . Who will ever know that the customer service (at s ih 35) is bad anyway. So disappointing.... for being a member and paying fees, then get bad service? Rip off.
